Matrix Telecom Varta AMP100 User Manual
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Matrix Telecom Varta AMP100 User Manual

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Summary of Contents for Matrix Telecom Varta AMP100

  • Page 3 VARTA AMP100 The UC Client for Seamless Collaboration User Guide...
  • Page 4 Documentation Disclaimer Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and manufacturing may warrant. Specifications are subject to change without notice. The product may not support all the features and facilities described in the documentation. Information in this documentation may change from time to time.

  • Page 5: Table Of Contents

    Getting Started ..............................11 Starting and Configuring the MATRIX VARTA AMP100 Application ..............17 MATRIX VARTA AMP100 Home Screen...................... 19 Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background ......20 Exiting MATRIX VARTA AMP100 Application ....................21 Making Calls..............................23 Making Calls using Siri ............................
  • Page 6 Call Handling through Native Application....................55 Routing a VARTA AMP100 Call through the Native Application ............... 55 Handling a VARTA AMP100 Call and a Native Call ..................56 Call Features ..............................57 Call Hold ................................58 Call Transfer ..............................59 Call Toggle ................................
  • Page 7 Using Menu Features ..........................141 Voicemail ................................. 141 Call Forward ..............................143 Do Not Disturb (DND) ............................. 149 Dial-In Conference ............................151 Pickup ................................153 Intercom ................................155 Paging ................................156 Room Monitoring ............................. 157 Call Supervision .............................. 158 Busy Lamp Field (BLF) Keys .......................... 159 Open Cosec Door ............................
  • Page 8 Table of Contents...

  • Page 9: About This User Guide

    This User Guide is intended for the end-users, who will use the MATRIX VARTA AMP100 Application. Make sure the MATRIX VARTA AMP100 Application is registered with the System as an Extended SIP Extension. All the necessary configurations required to register the application with the System must be done by the System Administrator.
  • Page 10 Extension User: Any user who is registered with the System. In other words, an extension user denotes any extension which is connected/registered to the same system with which your MATRIX VARTA AMP100 Application is registered. Since you are using MATRIX VARTA AMP100, you are a ‘mobile extension user’ of the System.
  • Page 11 Station Type or Trunk Type, feature related to the same will not be functional. Additional Information If you have any queries related to the installation or configuration of Matrix VARTA AMP100 Application and/or Server, contact the Matrix Customer Care. You can also refer the respective Server System Manual for further clarifications. The documentation can be found https://www.matrixtelesol.com/product-manuals.html...
  • Page 12 MATRIX VARTA AMP100 User Guide...

  • Page 13: About Matrix Varta Amp100 Application

    CHAPTER 2 AMP100 Application MATRIX VARTA AMP100, the UC Client running on iPhones, delivers a full-array of System features to the user on- the-go along with an added advantage of video calling. Through tight integration with the enterprise mobility features of the System, MATRIX VARTA AMP100 provides advanced call capabilities including Conferencing, Corporate Directory Access (Global Directory), IM, Call Logs and Conversation Recording with one-touch access.
  • Page 14 Server, which further leads to minimal battery utilization by the application. VARTA AMP100 License For the functioning of the VARTA AMP100, a license must be activated. Matrix offers three types of licenses — VARTA Essential, VARTA Professional and VARTA Collaboration.
  • Page 15 The following table lists the features which are supported in the VARTA AMP100 application after the respective license is activated. VARTA VARTA VARTA Sr. No. Features Essential Professional Collaboration    Making Calls    Receiving Calls ...
  • Page 16 MATRIX VARTA AMP100 User Guide...

  • Page 17: Installing Matrix Varta Amp100 Application

    AMP100 Application Before You Begin Ensure that a Data Connection (Wi-Fi or Cellular Data) is available before you install MATRIX VARTA AMP100 application in your iPhone. Refer to the iPhone documentation for information about how to set up a data connection.
  • Page 18 MATRIX VARTA AMP100 User Guide...

  • Page 19: Starting And Configuring The Application

    You cannot use the application if you tap Decline. Permission Support While running the VARTA AMP100 application for the first time, you will be prompted with the permissions for sending notifications and accessing your phone’s contacts, microphone and camera. To use the various features of VARTA AMP100 efficiently, you must allow the required permissions.
  • Page 20 • Tap Allow. • If you select “Don’t Allow”, the application will not be able to send notifications and you will be prompted with the following dialog box. • Tap OK. MATRIX VARTA AMP100 User Guide...
  • Page 21 For accessing the notifications go to the device settings. • “VARTA AMP100” Would Like to Access Your Contacts: This permission is required by the VARTA application to access your native contacts. • Tap OK. • If you select “Don’t Allow”, the application will not be able to access your native contacts.
  • Page 22 • Tap OK. • If you select “Don’t Allow”, the application will not be able to access the microphone and you will be prompted with the following dialog box. • Tap OK. MATRIX VARTA AMP100 User Guide...
  • Page 23 For allowing VARTA AMP100 to access the microphone go to the device settings. • “VARTA AMP100” Would Like to Access the Camera: This permission is required by the VARTA application to access the camera for video calling. • Tap OK.
  • Page 24 • Tap OK. For allowing VARTA AMP100 to access the camera go to the device settings. The following dialog box appears on the screen: • If you tap OK, this dialog will appear every time you start the application. MATRIX VARTA AMP100 User Guide...

  • Page 25: Starting And Configuring The Matrix Varta Amp100 Application

    If you uninstall the application and reinstall later in your iPhone, the Device ID will change. So, you must update your System Administrator to reconfigure the new Device ID in the System. • Get the IP Address and Port of the Sever (System) with which you want to register the VARTA AMP100 from your System Administrator. •...
  • Page 26 Enter the information you collected from your System Administrator in Server Settings. • Tap Done. The application will automatically configure and register itself with the server. • After successful registration, the Home screen of the application appears. MATRIX VARTA AMP100 User Guide...

  • Page 27: Matrix Varta Amp100 Home Screen

    Content Area: Shortcuts of frequently used features can be placed here. For creating Shortcuts, see “Menu”. The Notifications for Ongoing call, Callback, Auto Redial and Account Code Synchronization are also displayed on the Home screen. MATRIX VARTA AMP100 User Guide...

  • Page 28: Exiting Matrix Varta Amp100 Application

    “Contacts”. Messages Tap to send/receive Instant Messages (IM) as well as SMS. See “Messages”. In this User Guide, the term Home screen has been used exclusively to denote the VARTA AMP100 Home screen. Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background...
  • Page 29 Show in Notification Center (if desired): Enable to display VARTA AMP100 notifications in the iPhone's notification center. • Show on Lock Screen: Enable to hear VARTA AMP100 ring or receive notifications while the iPhone is locked. Exiting MATRIX VARTA AMP100 Application •...
  • Page 30 MATRIX VARTA AMP100 User Guide...

  • Page 31: Making Calls

    5. Make sure you have enabled Listen for “Hey Siri” option in the Native iOS Settings. 6. Make sure your native contacts are displayed in the VARTA contacts, if you wish to call your native contacts through VARTA AMP100 application using Siri. To know the ideal settings, for displaying your native contacts in VARTA contacts, see “Filtering...
  • Page 32 • You will be prompted with a permission for accessing VARTA AMP100 application, when making a VARTA call for the first time using Siri. • After you allow the above permission, the call will be placed through the VARTA AMP100 application.
  • Page 33 Similarly, you can make video calls through VARTA AMP100 application using Siri. To do so, command Siri to make video call using VARTA AMP100. For instance: You can say ”Video Call to <Jessica> using VARTA”. VARTA AMP100 application allows you to call the desired contact using Siri, even when there are multiple contacts with identical names.

  • Page 34: Making Calls From Keypad

    Dial the desired Trunk Access Code and tap Audio Call • Dial the desired external number and tap Audio Call / Video Call Consult your System Administrator to know the other Trunk Access Code values. MATRIX VARTA AMP100 User Guide...
  • Page 35 Dial the Global Directory Access code (default: 8) followed by the Global Directory Index number. • Tap Audio Call / Video Call 7. System maintains a system wide corporate directory containing the external numbers accessible to its registered extensions. This is known as the Global Directory. MATRIX VARTA AMP100 User Guide...

  • Page 36: Making Calls From Contacts

    Make sure you have allowed the permission required to access your native contacts Also, Display Phone Contacts option should be enabled.Only then, the native contacts will be visible. • Permissions for VARTA AMP100 Application can be managed through your Device’s Settings. • Tap the desired entry.
  • Page 37 Only then, you will be able to view your video in preview and your video will be displayed to the remote user. • Permissions for VARTA AMP100 Application can be managed through your Device’s Settings. MATRIX VARTA AMP100 User Guide...

  • Page 38: Making Calls From Call Logs

    Making Calls from Call Logs • Tap Call Logs on the Home screen. • In All logs, tap Call Log Details for the desired entry. MATRIX VARTA AMP100 User Guide...
  • Page 39 All/Missed call logs. • In All/Missed call logs, some entries may be displayed as Unknown (Number not available) or Private (CLIR set by caller).You cannot place calls by tapping on Unknown/Private entries. MATRIX VARTA AMP100 User Guide...

  • Page 40: Making Calls From Favorites

    Making Calls from Favorites • .Tap Contacts on the Home screen. • Tap Favorites. • Search for the desired contact and tap the desired entry on Favorites. MATRIX VARTA AMP100 User Guide...
  • Page 41 • Tap Audio Call to make an audio call. • Tap Video Call to make a video call. You can create Favorites from the Contacts list. Refer “Adding Contacts to Favorites”. MATRIX VARTA AMP100 User Guide...

  • Page 42: Making Calls From Native Contacts

    Making Calls from Native Contacts For iOS Version 10 and later You can make audio or video calls to any contact from the Native Contacts List through VARTA AMP100 Application. To make an audio call, • Tap on the Native Contacts of the iPhone.
  • Page 43 VARTA AMP100 • Select VARTA AMP100 Application. • The audio call will be made through the VARTA AMP100 Application. • Similarly, long Tap on in the Native Contact Detail screen and follow the above steps to make a video call.
  • Page 44 Only then, you will be able to view your video in preview and your video will be displayed to the remote user. • Permissions for VARTA AMP100 Application can be managed through your Device’s Settings MATRIX VARTA AMP100 User Guide...
  • Page 45 MATRIX VARTA AMP100 User Guide...

  • Page 46: Receiving Calls

    The following is also applicable for iOS Version 10 and later if Native Integration is disabled. For details, see Native Integration in “Call Settings”. The following screen will be displayed during an incoming call. Icon Name Description Reject Tap to reject an incoming call. MATRIX VARTA AMP100 User Guide...
  • Page 47 • Permissions for VARTA AMP100 Application can be managed through your Device’s Settings. Incoming Call Notification when Application is in the Background You will receive notification for an incoming call, when your application is in the background only when you have a persistent internet connection.

  • Page 48: Call Screen Functionality

    Tap to convert the active audio call into a video call. Tap to transfer the active call to a fixed number. Refer “One Touch One Touch Transfer Transfer”. Facility Bar Hold Tap to put the active call on hold. Refer “Call Hold”. MATRIX VARTA AMP100 User Guide...
  • Page 49 Click More. A popup list appears with the additional features. End Call Tap to disconnect the active call. a. The Facility Bar feature access differs according to the CoS and the state of the active call. MATRIX VARTA AMP100 User Guide...

  • Page 50: Toggling Between Speaker, Handset (Iphone) And Headset

    During an active call, when you are in speech using the Speaker, • To switch the speech path, tap Speaker - Bluetooth • To switch to the Handset/Wired Headset, tap iPhone. • To switch to the Bluetooth Headset, tap Bluetooth headset. MATRIX VARTA AMP100 User Guide...

  • Page 51: Converting An Audio Call To A Video Call

    Make sure you have allowed the permission required to access your phone’s camera.Only then, you will be able to view your video in preview and your video will be displayed to the remote user. • Permissions for VARTA AMP100 Application can be managed through your Device’s Settings. Tap Video Button...
  • Page 52 Accessing features during a Video Call Tap anywhere on the Video call screen. You’ll get the feature access options • Tap Video Icon Name Description Switch camera Tap to switch between the front and the back camera. MATRIX VARTA AMP100 User Guide...

  • Page 53: Remote User Switches From An Audio Call To A Video Call

    Hide me To start sending your video again, tap Show me Only Show me option will be visible, if the Camera access is not permitted to VARTA AMP100 in your Native iOS settings. Remote User switches from an Audio Call to a Video Call During an audio call, if the Remote User switches over to video call, you will get a confirmation message.

  • Page 54: Ongoing Call Notification On Home Screen

    If you have an active (ongoing) call, it is displayed on the Home screen. • Tap the Ongoing Call indication on the User Status bar. The Ongoing call bar appears. Tap here • Tap the Ongoing call bar. You return to the active call. MATRIX VARTA AMP100 User Guide...

  • Page 55: Network Quality Notification

    When the Network quality is poor, the notification message appears. To avoid the call from being disconnected, move into an area with better network or “Handover” the call to your cellular number. The Network Quality Notification remains on the screen till the network quality is poor. MATRIX VARTA AMP100 User Guide...

  • Page 56: Making A Second Call

    • Tap Audio Call , to make an audio call. • Tap Video Call , to make a video call. • Similarly, you can make a second call from Contacts or Call Logs or Favorites. MATRIX VARTA AMP100 User Guide...
  • Page 57 MATRIX VARTA AMP100 User Guide...

  • Page 58: Receiving A Waiting Call

    On the Pending Call bar, • Tap Audio Answer , to answer the incoming call as audio call. • Tap Video Answer , to answer the incoming call as video call. • Tap Reject , to reject the call. MATRIX VARTA AMP100 User Guide...
  • Page 59 MATRIX VARTA AMP100 User Guide...

  • Page 60: Handling Multiple Calls

    , to answer the waiting incoming call as an audio call. • Tap Video Answer , to answer the waiting incoming call as a video call. • Tap Reject , to reject the waiting incoming call. MATRIX VARTA AMP100 User Guide...
  • Page 61 For the held call(s), • Tap the held call to resume speech. Similarly, you can handle multiple waiting incoming calls or held calls. MATRIX VARTA AMP100 User Guide...

  • Page 62: Call Handling Through Native Application

    Routing a VARTA AMP100 Call through the Native Application When the MATRIX VARTA AMP100 application is not registered, the calls made from the application can be routed through the Native Application. Make sure you have enabled the Call through Native option in Call Settings. For more information, see “Call...

  • Page 63: Handling A Varta Amp100 Call And A Native Call

    Handling a VARTA AMP100 Call and a Native Call During an ongoing VARTA AMP100 call if you receive a Native incoming call or make a Native outgoing call, all audio resources are immediately occupied by the Native application. In such conditions, VARTA AMP100...

  • Page 64: Call Features

    Call Toggle • Conference 3-Party • Conference Multi Party • Conversation Recording • Auto Callback • Auto Redial • Barge In • Forced Answer • Interrupt Request • Assign Account Code • DND - Override MATRIX VARTA AMP100 User Guide...

  • Page 65: Call Hold

    After placing the call on hold, you send the application in the background. In such cases, you will not be able to retrieve this held call as the operating system will suspend the application and the call will get disconnected. MATRIX VARTA AMP100 User Guide...

  • Page 66: Call Transfer

    Dial the number of the desired party to whom you want to transfer the call. You can make the call using the Keypad or Contacts or Call Logs or Favorites. To know more, see “Making a Second Call”. Tap here • The dialed number rings. MATRIX VARTA AMP100 User Guide...
  • Page 67 Dial the number of the desired party to whom you want to transfer the call. You can make the call using the Keypad or Contacts or Call Logs or Favorites. To know more, see “Making a Second Call”. MATRIX VARTA AMP100 User Guide...
  • Page 68 Tap here • The dialed party answers the call. Tap here • Tap Transfer Complete MATRIX VARTA AMP100 User Guide...

  • Page 69: Call Toggle

    In this way, you can talk to both the parties alternately. If you have multiple held calls, tap the Pending Call bar. Then tap the respective held party with whom you want to talk. For more details, see “Handling Multiple Calls”. MATRIX VARTA AMP100 User Guide...

  • Page 70: Conference 3-Party

    Dial the number of the desired party with whom you want to make a conference. You can make a call using the Keypad or Contacts or Call Logs or Favorites. To know more, see “Making a Second Call”. Tap here • The dialed party answers the call. MATRIX VARTA AMP100 User Guide...
  • Page 71 You can split the 3-Party Conference into two separate calls and talk to each party separately to make a private talk. • Tap Conference on the Conference screen. The details of the participants are displayed. MATRIX VARTA AMP100 User Guide...
  • Page 72 Leaving the Conference You can leave the Conference at any point of time. Tap here • Tap End Call on the Conference screen. You are disconnected and a two-way speech is established between the other parties. MATRIX VARTA AMP100 User Guide...
  • Page 73 When you tap End Call to leave the 3-Party Conference, the other two parties will be connected or disconnected depending on the option set for If Extension creating 3 party conference, disconnects during Conference in the System. For more details, contact your System Administrator. MATRIX VARTA AMP100 User Guide...

  • Page 74: Multiparty Conference

    A video call will be converted to an audio call while creating a conference. During an active 3-Party Conference, • Tap New Call on the Conference screen to add a new participant. • Dial the desired number. Tap here • The dialed party answers the call. MATRIX VARTA AMP100 User Guide...
  • Page 75 Similarly you can add other participants. In Multiparty Conference, other participants can add/ remove a new participant or terminate the conference depending on the level of access provided to them in the Class of Service by the System Administrator. MATRIX VARTA AMP100 User Guide...
  • Page 76 • Tap End Call to remove the desired participant from the conference. Temporary Leaving and Rejoining the Conference For iOS Version 10 and later Make sure you have enabled the Native Integration in “Call Settings”. MATRIX VARTA AMP100 User Guide...
  • Page 77 After temporarily leaving the conference, you send the application in the background. In such cases, you will not be able to retrieve this call as the operating system will suspend the application and the call will get disconnected. MATRIX VARTA AMP100 User Guide...
  • Page 78 Terminating or Permanently Leaving the Conference Tap to Terminate the Conference Tap to Permanently Leave the Conference MATRIX VARTA AMP100 User Guide...

  • Page 79: Conversation Recording

    During recording, an audio call cannot be converted into a video call. Listening to the Recorded Conversation You must access the Voicemail, to listen to the recorded conversation. Refer “Voicemail” for more details. MATRIX VARTA AMP100 User Guide...

  • Page 80: Auto Callback (Acb)

    After you set Auto Callback, the Callback Notification appears on the User Status bar on the Home screen. • Tap Callback Notification . The Callback Notification bar displays the details of the Auto Callback set by you. MATRIX VARTA AMP100 User Guide...
  • Page 81 Tap here Canceling Auto Callback Tap to Cancel MATRIX VARTA AMP100 User Guide...

  • Page 82: Auto Redial

    After you set Auto Redial, the Callback Notification appears on the User Status bar on the Home screen. • Tap Callback Notification . The Callback Notification bar displays the details of the Auto Redial(s) set by you. MATRIX VARTA AMP100 User Guide...
  • Page 83 Tap the Callback Notification on the Home screen. For each Auto Redial set by you a separate Callback Notification bar is displayed. • Tap the desired Callback Notification bar to cancel the corresponding Auto Redial. Tap to Cancel MATRIX VARTA AMP100 User Guide...

  • Page 84: Barge-In

    • The dialed number is busy. • Tap More • Tap Barge-In. • The called extension rings. If the called extension user answers the waiting call, speech is established. MATRIX VARTA AMP100 User Guide...

  • Page 85: Interrupt Request

    • The dialed number is busy. • Tap More • Tap Interrupt Request. • The called extension rings. If the called extension user answers the waiting call, speech is established. MATRIX VARTA AMP100 User Guide...

  • Page 86: Forced Answer

    ON and you will be connected to the called party immediately. Forced Answer is possible when the called extension is a Matrix proprietary Digital Key Phone (DKP) or an Extended IP Phone and the phone is idle. Forced Answer cannot be used on VARTA AMP100 users. •...

  • Page 87: Account Code

    Details of these calls are recorded with the assigned Account Code in SMDR (Station Message Detail Recording). You can assign Account Code, By Number or By Name. To assign Account Code, • You are in speech with an external party. • Tap More • Tap Assign account code. MATRIX VARTA AMP100 User Guide...
  • Page 88 Codes with that of the system. • Tap Sync Account Code Notification on the User Status bar on the Home screen. • The Sync Account Code Notification bar appears. Tap the bar to synchronize the Account Codes. MATRIX VARTA AMP100 User Guide...
  • Page 89 Tap here Tap to Sync Account Codes MATRIX VARTA AMP100 User Guide...

  • Page 90: Dnd-Override

    DND-Override DND - Override allows you to place a call on the extension that has set DND. • If the dialed extension has set DND, tap DND - Override • The dialed extension starts ringing. MATRIX VARTA AMP100 User Guide...

  • Page 91: One Touch Transfer

    You can also use One Touch Transfer from your fixed extension and transfer a call to your application. After accessing One Touch Transfer from your fixed extension, • You will get an incoming call on your application. • Tap Audio Answer to answer the call. MATRIX VARTA AMP100 User Guide...

  • Page 92: Handover

    Handover Handover allows you to move an active VARTA AMP100 call from the application to your cellular number on the cellular network. This is useful when you have an ongoing call and you leave the Wi-Fi network, or if there are voice quality issues over the Wi-Fi network.
  • Page 93 You receive Handover call on your VARTA AMP100 application. • To complete the Handover, tap Audio Answer 10. Make sure you have configured Notification parameters for VARTA AMP100 within Native iOS Settings to receive notifications/ alerts. See, “Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”.
  • Page 94 When the application is in background cellular to wi-fi handover will not be supported. MATRIX VARTA AMP100 User Guide...

  • Page 95: Native Integration

    Support for Bluetooth headset. You can answer or reject the VARTA call using the button on your Bluetooth device. Receiving Calls VARTA AMP100 is in Foreground or Background During an Incoming Call when the application is in foreground or background, the native incoming call screen will be displayed with the VARTA AMP100 application name.
  • Page 96 If you tap Accept, the call will be answered through the VARTA AMP100 Application. When your Device is Locked During an Incoming Call when your iPhone is locked, the native incoming call screen will be displayed with the VARTA AMP100 Application name.
  • Page 97 To access the VARTA AMP100 Application, VARTA AMP100 icon • Tap VARTA AMP100 icon and enter the passcode (if any) of your iPhone. You will be directed to the VARTA Application. To reject the incoming call, press the iPhone power button twice.
  • Page 98 The above options will not be applicable if the ongoing call is a VARTA call and the second incoming call is also a VARTA call. Multiple VARTA incoming calls are not handled by VARTA AMP100 Application when Native Integration is enabled.
  • Page 99 MATRIX VARTA AMP100 User Guide...

  • Page 100: Contacts

    Contact’s Presence Status Native iPhone Contact Icon Name Description Search Contacts Tap to search a contact from the list. See “Searching Contacts”. Tap to synchronize your contacts with that of the System. See Sync Contacts “Synchronizing Contacts”. MATRIX VARTA AMP100 User Guide...
  • Page 101 “Adding Contacts” for details. Native iPhone contacts may not be displayed at all times in your Contacts list. For details regarding the options needed to be configured to view the Native iPhone contacts, refer “Filtering Contacts”. MATRIX VARTA AMP100 User Guide...

  • Page 102: Contact Details

    Tap Disable Presence if you do not wish to view the presence status of the selected Disable Presence contact. Tap Enable Presence to view the presence status of the selected contact. Enable Presence For more details, refer “Presence”. MATRIX VARTA AMP100 User Guide...
  • Page 103 Tap Remove from Favorites to delete the contact from your Favorites list. Tap Add to Favorites to add the selected contact to your Favorites list. Add to Favorites For details, refer “Adding Contacts to Favorites”. MATRIX VARTA AMP100 User Guide...

  • Page 104: Filtering Contacts

    • Display Phone Contacts option is enabled in the application Settings. • Make sure you have allowed the permission required to access your native contacts. • Permissions for VARTA AMP100 Application can be managed through your Device’s Settings. For more details about the Display Phone Contacts option, see “Settings”.

  • Page 105: Searching Contacts

    Tap the Search bar. • Type characters using the onscreen keyboard. A list of matching search result(s) appears on the screen, if found. • To clear all the characters from the Search bar, tap Clear All MATRIX VARTA AMP100 User Guide...

  • Page 106: Adding Contacts

    • The newly added contact will not be added to the Native contact list of your phone. To add a new Contact, • Tap Add Contacts • Enter the Name and the Number. • Tap Save. MATRIX VARTA AMP100 User Guide...

  • Page 107: Editing And Deleting Contacts

    On the Contact Details screen, tap Edit. • Tap Edit Contact. • Edit the Name and/or the Number. • Tap Save. Deleting Contacts • On the Contact Details screen, tap Edit. • Tap Delete Contact and confirm deletion. MATRIX VARTA AMP100 User Guide...

  • Page 108: Synchronizing Contacts

    . The Contact list is updated. Whenever you synchronize your Contacts or edit/delete any Global Directory Number using the application, corresponding entries, if present in the Favorites list, will also be updated. For more details about Favorites, refer “Favorites”. MATRIX VARTA AMP100 User Guide...
  • Page 109 MATRIX VARTA AMP100 User Guide...

  • Page 110: Favorites

    The Favorites list can be configured with specific numbers whom you call frequently. You can add Extension, Global Directory and Native iPhone contacts to the Favorites list. Viewing Favorites • Tap Contacts on the Home screen. • Tap Favorites. Extension Contact Contact’s Presence Status Corporate Directory Contact Native iPhone Contact MATRIX VARTA AMP100 User Guide...

  • Page 111: Favorites Details

    Tap Disable Presence if you do not wish to view the presence status of the selected Disable Presence contact. Tap Enable Presence to view the presence status of the selected contact. Enable Presence For more details, refer “Presence”. MATRIX VARTA AMP100 User Guide...
  • Page 112 Tap Remove from Favorites to delete the contact from your Favorites list. Tap Add to Favorites to add the selected contact to your Favorites list. Add to Favorites For details, refer “Adding Contacts to Favorites”. MATRIX VARTA AMP100 User Guide...

  • Page 113: Adding Contacts To Favorites

    • Tap the desired entry on Contacts. • Tap Add to Favorites. Tap here Similarly, you can add an entry from the Call Log Details view to your Favorites list. For details, refer “Call Details”. MATRIX VARTA AMP100 User Guide...

  • Page 114: Editing Favorites

    • Drag the desired entry using the Up-Down button and rearrange the list. • Repeat similar steps to arrange other entries, if required. Deleting Favorites using Edit Button • Tap Edit on the Favorites list. MATRIX VARTA AMP100 User Guide...
  • Page 115 Repeat similar steps to delete more entries. • Removing an entry from the Favorites does not delete it from the Contacts. • To delete an entry from the Favorites Details, see “Removing Contacts from Favorites”. MATRIX VARTA AMP100 User Guide...

  • Page 116: Removing Contacts From Favorites

    To remove a Favorite from the Contact Details or the Call Log Details, perform similar steps on the corresponding screens. For more details, refer “Contact Details” “Call Log Details”. • Removing an entry from the Favorites does not delete it from the Contacts. MATRIX VARTA AMP100 User Guide...
  • Page 117 MATRIX VARTA AMP100 User Guide...

  • Page 118: Call Logs

    Similarly, some entries in the Call Logs may appear as Private, if the callers have concealed their identity using CLIR (Calling Line Identification Restriction). You can not make a call by tapping an Unknown or Private entry. MATRIX VARTA AMP100 User Guide...

  • Page 119: Call Log Details

    Tap Remove from Favorites to delete the entry from your Favorites list. Tap Add to Favorites to add the selected entry to your Favorites list. Add to Favorites For details, refer “Adding Contacts to Favorites”. MATRIX VARTA AMP100 User Guide...

  • Page 120: Missed Call Notification

    If there are multiple missed calls from different callers, each of those entries will display Total Call Counts indicating the corresponding number of calls that you have missed. • To view only missed calls, tap the Missed tab. MATRIX VARTA AMP100 User Guide...

  • Page 121: Creating New Contacts From Call Logs

    “Create New Phone Contact”. To add the number to the Global Directory, ask your system administrator to enable these options in your Class of Service (CoS). • To add the number to an existing contact, tap Add to Existing Phone Contact. MATRIX VARTA AMP100 User Guide...

  • Page 122: Editing An Entry Before Placing A Call

    • Edit the number and/or the Trunk Access Code as required. • Tap Audio call or Video call as desired. 12. Enter the Trunk Access Code only if you want to use a different Trunk. MATRIX VARTA AMP100 User Guide...

  • Page 123: Deleting Call Logs

    Swipe it • Tap Delete. • Repeat similar steps to delete more entries. If you delete an entry from All call logs, corresponding entry, if present in the Missed call logs, will also be deleted. MATRIX VARTA AMP100 User Guide...
  • Page 124 Deleting All Entries at Once • On All/Missed call logs, tap Edit. • Tap Clear and confirm deletion. If you delete all entries from the All call logs, entries are deleted from the Missed call logs also. MATRIX VARTA AMP100 User Guide...
  • Page 125 MATRIX VARTA AMP100 User Guide...

  • Page 126: Messages

    Viewing Messages • Tap Messages on the Home screen. Message Count Icon Name Description Tap to compose a new message which can be sent to any number of Compose Message your preference. See “Sending Messages”. MATRIX VARTA AMP100 User Guide...

  • Page 127: Message Details

    Tap to send an IM to this number. Tap to send an SMS to this number. It will be available only when Send SMS SMS feature is enabled in the server for your extension. For more details, ask your system administrator. MATRIX VARTA AMP100 User Guide...

  • Page 128: New Message Notification

    You will receive notification for new messages, when your application is in the background only when you have a persistent internet connection. Make sure, you have enabled Notifications and have set the appropriate Alert Style in Native iOS Settings for VARTA AMP100. For details, see “Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”.

  • Page 129: Sending Messages

    Sending Messages MATRIX VARTA AMP100 allows you to send and receive IMs and/or SMS messages. Make sure that following conditions are satisfied for the availability of Send IM and Send SMS icons. You can send, • IMs only when the remote extension is a SIP extension.
  • Page 130 Home screen. • Tap Compose Message • Enter the number manually or tap Contacts to select the desired extension from your Contacts. • Type the message. • Tap Send IM or Send SMS as desired. MATRIX VARTA AMP100 User Guide...
  • Page 131 On its details, tap Message. • Type your message. • Tap Send IM or Send SMS as desired. You can send messages from Call Log Details or Favorite Details also. For more information, refer “Call Log Details” “Favorites Details”. MATRIX VARTA AMP100 User Guide...
  • Page 132 Replying to a Message • Tap Messages on the Home screen. • Tap the desired conversation to reply. • Tap the Type Message box and type your message. • Tap Send IM or Send SMS as desired. MATRIX VARTA AMP100 User Guide...
  • Page 133 Re-sending Messages To re-send undelivered messages, • Long tap the message having the Message Sending Fail indication. • Tap Resend. MATRIX VARTA AMP100 User Guide...
  • Page 134 Copying Messages To copy a message, • Long tap the desired message. • Tap Copy. • To paste, long tap the Type Message box and tap Paste. MATRIX VARTA AMP100 User Guide...

  • Page 135: Deleting Messages And Conversations

    You can delete a single message within a conversation or a single conversation or all conversations at once. Deleting a Single Message • Long tap the message you want to delete on Message Details. • Tap Delete and confirm deletion. MATRIX VARTA AMP100 User Guide...
  • Page 136 So make sure you do not loose any important message prior to deleting the conversation. Deleting a Single Conversation using Swipe To delete a conversation, • On Messages, swipe the conversation which you want to delete. Swipe it • Tap Delete. MATRIX VARTA AMP100 User Guide...
  • Page 137 Deleting a Single Conversation using Edit Button To delete a conversation, • On Messages, tap Edit. • Tap Delete selected corresponding to the conversation you want to delete. • Tap Delete. MATRIX VARTA AMP100 User Guide...
  • Page 138 Before you delete all conversations, make sure you do not loose any important message(s); otherwise it will be lost permanently. To delete all conversations, • On Messages, tap Edit. • Tap Clear and confirm deletion. MATRIX VARTA AMP100 User Guide...
  • Page 139 MATRIX VARTA AMP100 User Guide...

  • Page 140: Presence

    Using Presence you can inform other users about your availability status. You can change your presence status from the Home screen. Changing Your Presence Status • Tap Presence on the Home screen. • Tap the desired status message on the list. • Tap Done. MATRIX VARTA AMP100 User Guide...
  • Page 141 You can enable/disable Presence Subscription for a remote user from the Contacts or Call Logs or Favorites Details. Enabling Presence Subscription • Tap the desired entry on your Contacts list. • On Contact Details, tap Enable Presence. The presence status of the remote user is displayed. MATRIX VARTA AMP100 User Guide...
  • Page 142 You can enable Presence Subscription for a maximum of 100 users. Disabling Presence Subscription To disable the Presence Subscription of the remote user, • Tap the desired entry on your Contacts list. • On the Contacts Details, tap Disable Presence. MATRIX VARTA AMP100 User Guide...
  • Page 143 MATRIX VARTA AMP100 User Guide...

  • Page 144: Menu

    The Menu screen displays only those Feature icons which are allowed in the Class of Service (CoS) assigned to your extension. Contact your system administrator to know the feature access and CoS assigned to you. MATRIX VARTA AMP100 User Guide...
  • Page 145 Shortcuts helps you to access frequently used Menu features from the Home screen. To create a shortcut, • Long tap the desired icon on the Menu screen. Shortcut of the selected feature icon appears on the Home screen. MATRIX VARTA AMP100 User Guide...
  • Page 146 Removing Shortcuts • Long tap the Shortcut icon placed on the Home screen. • Tap Remove . The icon is removed from the Home screen. MATRIX VARTA AMP100 User Guide...
  • Page 147 MATRIX VARTA AMP100 User Guide...

  • Page 148: Using Menu Features

    Enter digits from the Keypad as per the prompt. For example, if you need to enter your Mailbox password then enter the password (default: 1111) from the Keypad. • To hide the Keypad, tap Hide Keypad • Once you are done, you can tap End Call to disconnect. MATRIX VARTA AMP100 User Guide...
  • Page 149 You will receive notification for new Voicemail(s), when your application is in the background only when you have a persistent internet connection. Make sure, you have enabled Notifications and have set the appropriate Alert Style in Native iOS Settings for VARTA AMP100. For details, see “Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”.

  • Page 150: Call Forward

    Call Forward - Break Tap to set Call Forward and/or Call Forward Not Registered for Hours Break Hours. Call Forward - Non- Tap to set Call Forward and/or Call Forward Not Registered for Working Hours Non-Working Hours. MATRIX VARTA AMP100 User Guide...
  • Page 151 At a time, you can set only one out of these four options. • By default, Forward on Voicemail is enabled. To forward calls to Voicemail, tap Done. • To forward calls to a number, tap the Forward on Voicemail ON/OFF switch. MATRIX VARTA AMP100 User Guide...
  • Page 152 • Enter the Number manually or tap Contacts to select the desired number. • Tap Done to set. The set indication will be displayed. Set Indication MATRIX VARTA AMP100 User Guide...
  • Page 153 To forward calls to a number, tap the Forward on Voicemail ON/OFF switch. • Enter the Number manually or tap Contacts to select the desired number. • Tap Done to set. The set indication will be displayed. MATRIX VARTA AMP100 User Guide...
  • Page 154 Call Forward - Time Zone tab. Call Forward When Not Registered can be set simultaneously along with any Call Forward option (from Always or When busy or When no-reply or When busy or no-reply). MATRIX VARTA AMP100 User Guide...
  • Page 155 To cancel Dual Ring, tap the ON/OFF switch and tap Done. • Dual Ring can be set/canceled individually for each time zone. • Dual Ring can be set/canceled within the respective tabs only. • Dual Ring cannot be set for Call Forward When Not Registered. MATRIX VARTA AMP100 User Guide...

  • Page 156: Do Not Disturb (Dnd)

    To select the DND message, tap DND Message. • Tap the message that you want to set as your DND status. • Tap Done. DND is set and the set indication appears on the DND icon. MATRIX VARTA AMP100 User Guide...
  • Page 157 Canceling Do Not Disturb Tap here to cancel MATRIX VARTA AMP100 User Guide...

  • Page 158: Dial-In Conference

    01 to 15 PRASAR UCS Scheduling a Dial-In Conference • Tap Dial-In Conference on the Menu screen. • Tap Schedule Conference. • Enter the Conference Number and the four digit Conference Password. • Tap Done. MATRIX VARTA AMP100 User Guide...
  • Page 159 Conference”. Canceling a Dial-In Conference • Tap Dial-In Conference on the Menu screen. • Tap Cancel Conference. • Enter the Conference Number you want to cancel. • Enter the corresponding Conference Password. • Tap Done. MATRIX VARTA AMP100 User Guide...

  • Page 160: Pickup

    Enter the Extension Number manually or tap Contacts to select the desired extension. • Tap Pickup. Pickup from the Incoming Call list To pick-up a ringing call, • Tap Pickup on the Menu screen. • Tap Incoming Calls list. MATRIX VARTA AMP100 User Guide...
  • Page 161 Ringing Extension Caller’s Information • From the list of ringing extensions, tap the desired extension you want to pickup. 13. The Incoming Calls list displays the extension(s) in your pickup group only. MATRIX VARTA AMP100 User Guide...

  • Page 162: Intercom

    Priority of the calling extension is higher than that of the called extension. To make an Intercom call, • Tap Intercom on the Menu screen. • Enter the Extension Number manually or tap Contacts to select the desired extension. • Tap Start. MATRIX VARTA AMP100 User Guide...

  • Page 163: Paging

    14. These extensions must be either Matrix proprietary Digital Key Phones (DKP), or any type of SIP Phones (for example, Matrix propri- etary Extended SIP Phones or any Standard (Open) SIP Phone which support Auto Answer feature). MATRIX VARTA AMP100 User Guide...

  • Page 164: Room Monitoring

    Enter the Extension Number manually or tap Contacts to select the desired extension. • Tap Start. Room monitoring starts and you can listen to the conversation. You can monitor other extensions using the application but other extension users cannot monitor you. MATRIX VARTA AMP100 User Guide...

  • Page 165: Call Supervision

    Tap Call Supervision on the Menu screen. • Enter the Extension Number manually or tap Contacts to select the desired extension. • Tap Done. The last external number dialed by that extension user appears on the screen. MATRIX VARTA AMP100 User Guide...

  • Page 166: Busy Lamp Field (Blf) Keys

    When the monitored extension or trunk has an incoming call ringing on it. (Incoming call) When monitored extension or trunk is busy. It may be an incoming call or an Busy outgoing call in mature state. MATRIX VARTA AMP100 User Guide...
  • Page 167 Tap Add BLF • Tap Extension. • Enter the Extension Number manually or tap Contacts to select the desired entry. • Tap Done. Assigning BLF Key to a Trunk • Tap Add BLF • Tap Trunk. MATRIX VARTA AMP100 User Guide...
  • Page 168 You can grab a trunk before outdialing an external number if, you have assigned a BLF Key to the trunk. To grab the trunk, • Tap the BLF Key assigned to the trunk. • Dial the desired number. 15. Trunk Name list will only be available if, the Trunk Names have been configured in the System. MATRIX VARTA AMP100 User Guide...
  • Page 169 Tap the BLF Key assigned to the extension or trunk. Tap here Removing BLF Key To remove a BLF Key, • Long tap the BLF Key assigned to an extension/trunk. • Tap Remove BLF. • Tap Remove to confirm. MATRIX VARTA AMP100 User Guide...

  • Page 170: Open Cosec Door

    Make sure the COSEC Door Group for COSEC Integration is configured in the System. Contact your System Administrator for more information. To open the Cosec Door, • Tap Open Cosec Door on the Menu screen. • The Cosec Door opens. MATRIX VARTA AMP100 User Guide...
  • Page 171 MATRIX VARTA AMP100 User Guide...

  • Page 172: User Location

    To access User Location when you launch the application for the first time, Tap Settings To access User Location once the application has been configured or registered, • Tap Menu on the Home screen. • Tap Settings • Tap Server Settings. • Tap User Location. MATRIX VARTA AMP100 User Guide...
  • Page 173 “Server Settings”. Out of the Tap to enable, if you are connected in a Public network. The application will use the External office Server Address configured in the Server Settings. For details, refer “Server Settings”. MATRIX VARTA AMP100 User Guide...

  • Page 174: Settings

    • Codec Selection • Ringtone • Alert Tone • Gain Settings • Password • Display Phone Contacts • Use Cellular Data • Call Settings • Enable Log • Send Log • Configuration Status • About MATRIX VARTA AMP100 User Guide...
  • Page 175 To access Settings when you launch the application for the first time, Tap Settings To access Settings once the application has been registered, • Tap Menu on the Home screen. • Tap Settings MATRIX VARTA AMP100 User Guide...
  • Page 176 Send Logs button. Detailed logs are helpful to troubleshoot problems by the Technical Support Team. Enable Log If it is disabled, the application will not log any events. By default, it is disabled. Tap the ON/OFF switch to enable. MATRIX VARTA AMP100 User Guide...
  • Page 177 About Tap to view the application details. For details, see “About Application”. a.Make sure that in Native iOS Settings, you have disabled Privacy of Contacts for VARTA AMP100 Application. For more information, refer “Filtering Contacts” b.Service Provider’s Cellular Data charges will be applicable.

  • Page 178: Server Settings

    Enter the value of the Secure SPARSH Port, if the flag Secure Connection with Server is enabled. Enter the value of the SPARSH Port, if the flag Secure Connection with Server is disabled. Default value of this parameter is 80. MATRIX VARTA AMP100 User Guide...
  • Page 179 This parameter helps the application to determine whether you are connected in a Private network or a Public network. The application then identifies the Server Address User Location to be used. By default, it is set to Automatic. For more details refer, “User Location”. MATRIX VARTA AMP100 User Guide...

  • Page 180: Codec Selection

    It contains the list of video codecs supported when the call is made through the Wi- Fi network. Default Priority of the Video Codecs supported is as given below: 1. H.264 2. VP8 3. MP4V-ES 4. H.263 - 1998 MATRIX VARTA AMP100 User Guide...
  • Page 181 To change the codec preference within a selected codec list, • Drag the desired codec using the Up-Down button to change its relative preference over others. • Tap Done to save. MATRIX VARTA AMP100 User Guide...

  • Page 182: Ringtone

    To set a ringtone, tap the desired tone from the list. A check mark appears beside the selected ringtone and the demo ring is played. • Return to the previous screen. Your changes are saved automatically. MATRIX VARTA AMP100 User Guide...

  • Page 183: Alert Tone

    To set an alert tone, tap the desired tone from the list. A check mark appears beside the selected alert and the demo tone is played. • Return to the previous screen. Your changes are saved automatically. MATRIX VARTA AMP100 User Guide...

  • Page 184: Gain Settings

    Tap the desired option from Speaker, Handset, Headset or Bluetooth headset, whose gain values you want to change. • Tap the desired receive gain level from Very Low, Low, Medium, High or Very High. • Tap Gain Settings to return to the previous screen. Your selection is saved. MATRIX VARTA AMP100 User Guide...

  • Page 185: Password

    Password You can change your User Password, if required. • Tap Password on the Settings screen. • Enter the Old Password. • Enter the New Password you wish to assign. • Tap Done. MATRIX VARTA AMP100 User Guide...

  • Page 186: Call Settings

    To show your video, tap Always show my video. To hide your video, tap Don’t show my video. If it is enabled, VARTA AMP100 calls will be made through the Native Cellular network when the application is not registered. Call through Native If it is disabled, the application calls will not be made through the Native Cellular network when the application is not registered.
  • Page 187 Cellular Number, the Handover calls will be transferred to your Mobile Number as configured a. I in the System. For detailed information, see “Handover”. This parameter is visible only if you have activated the VARTA Professional or VARTA Collaboration license. MATRIX VARTA AMP100 User Guide...

  • Page 188: Enable Log

    Enable Log ON/OFF switch. Tap to enable To send the generated log file to the Technical Support Team, refer “Send Log”. 16. Logs of SIP Library related events are required by the application developers for troubleshooting. MATRIX VARTA AMP100 User Guide...

  • Page 189: Send Log

    Send Log In case you face any problem while using MATRIX VARTA AMP100, customer support may ask you to send the log report to analyze the technical information. Make sure the E-mail settings are configured in your iPhone. To send the generated Log report to the customer support, •...

  • Page 190: Configuration Status

    File Name Displays the File Name for which configuration request is currently in progress or last done. Resync All Tap this option whenever your want the application to fetch configuration files from the Server. MATRIX VARTA AMP100 User Guide...

  • Page 191: About Application

    About Application You can access About to get important details regarding the VARTA AMP100 Application. • Tap About on the Settings screen. Parameter Description Version Displays the Version and the Revision number of the VARTA AMP100 application. Compatible Server Displays compatibility information about the version and the revision of the Server Version (that is, the System) to which MATRIX VARTA AMP100 can be registered.

  • Page 192: Appendix

    Q. While on a Native call, there is an incoming call the VARTA AMP100 application. What will happen? A. You will get notification, if enabled, for the incoming VARTA AMP100 call. You can tap View to see the incoming call information. However, to answer the call you must disconnect your Native call first.
  • Page 193 VARTA AMP100 do not work? A. VARTA AMP100 does not allow to log into SE or SA Modes by dialing the corresponding access codes from the application. So, you cannot access any feature from the application which requires you to log into the SE or SA Modes prior to dialing the relevant feature access command.
  • Page 194 Q. If there is an incoming call on a trunk for me, I do not get CO Call Waiting indication. Why? A. VARTA AMP100 does not support the CO Call Waiting (or, Trunk Call Waiting) feature even if it is enabled in the Class of Service assigned to your application.
  • Page 195 Touch Transfer only if you have a matured call or a Multiparty Conference call. Q. Can I access One Touch Transfer to transfer the VARTA AMP100 call to a desk-phone having the same SIP ID? A. Yes, you can transfer your VARTA AMP100 call to a desk-phone having the same SIP ID as your VARTA AMP100 extension.
  • Page 196 A. Depending on the iOS version, Privacy settings may be provided in the Native iOS Settings for third party applications to access the Camera. If the Camera access is not permitted to VARTA AMP100, you will not be able to send your video. When you tap the Show me option you will get a pop-up message which will ask you to provide the access.

  • Page 197: Troubleshooting

    Q. How can I use VARTA AMP100 when I'm not physically on-site at my office? A. To use VARTA AMP100 when you are in the office, you can connect to your enterprise network using the corporate Wi-Fi. But, when you are away from the office, you must have access to a mobile 3G or a non-corporate Wi-Fi network (with the Internet access) to register VARTA AMP100.
  • Page 198 DND. Since DND was already set; you have the privilege to cancel it even during the current time zone in which it is not allowed to you. So once DND is canceled in this time zone, VARTA AMP100 automatically removes the icon so that you cannot set it again in the current time zone.
  • Page 199 Q. Why can’t I access Interrupt Request (IR) from my VARTA AMP100 application although it is allowed to me? A. Interrupt Request will work only if the called party is in normal 2-way speech with some other extension user or an external party.
  • Page 200 Depending on the server, availability of Audio Codecs is liable to change and calls may fail if required codec is not configured. Consult your system administrator for details. Q. As I outdial a number using VARTA AMP100 when it is not registered, the call is routed using my Native cellular application. How is it possible? A.
  • Page 201 Q. Even after having a persistent internet connection, the VARTA AMP100 application is not receiving notifications, when in background? A. The application is un-registered, since it is in the background for 2 days. You must bring the application in the foreground to send a registration request to the server.

  • Page 202: Index

    Index Caller/ Calling party 2 Calling party/Caller 2 About 1 Canceling a Dial-In Conference 152 About Application 184 Canceling Auto Callback 74 Accessing Voicemails 141 Canceling Do Not Disturb 150 Account Code 80 Caution/Warning 2 Account Code Synchronization Notification 81 Cellular to Wi-Fi Handover 86 Adding Contacts 99 Cellular/Mobile Network 2...
  • Page 203 Contacts 29 from Favorites 33 Edit External Number 115 from Native Contacts 35 Editing Contacts 100 using Siri 23 Exiting Matrix VARTA AMP100 Application Menu 137 Message Details 120 Extended IP Phone 3 Messages 119 Extension User 2 Missed Call Notification 113...
  • Page 204 Toggling between Speaker, Handset (iPhone) and Headset 43 Troubleshooting 190 Unattended Transfer 59 User Status Bar 19 Using Menu Features 141 VARTA AMP100 2 Video Support 6 Voicemail 5 Waiting Call 51 Wi-Fi Network 2 Wi-Fi to Cellular Handover 85...
  • Page 205 MATRIX COMSEC Head Office 394-GIDC, Makarpura, Vadodara - 390010, India. Toll Free No: 18002587747 E-mail: Customer.Care@MatrixComSec.com www.MatrixTeleSol.com...

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