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Barracuda Web Security Gateway
Troubleshooting
https://campus.barracuda.com/doc/6160413/
The Barracuda Networks backup process does NOT back up your SSL certificates, therefore, if
you do not manually back up SSL certificates, you must redeploy using a new certificate.
Basic Troubleshooting Tools
The ADVANCED > Troubleshooting page provides various tools that help troubleshoot network
connectivity issues that may be impacting the performance of your Barracuda Web Security Gateway.
Examples include:
Test the connection between the Barracuda Web Security Gateway to Barracuda Central to
make sure it can successfully download the latest virus and spyware definitions.
Open a support tunnel to allow Barracuda Support to connect with your appliance and
troubleshoot any issues.
Ping or telnet to devices from the Barracuda system
Perform a traceroute from the Barracuda system to a destination server
Run a packet capture
Test what action the Barracuda Web Security Gateway would take with particular URLs,
domains, MIME types, etc. based on block/accept polices and exceptions you create. See
Rule
Checking.
Barracuda recommends using the AUX port for management of the Barracuda Web Security
Gateway, while the LAN/WAN ports are used for user data and web traffic.The Auxiliary (AUX)
port for management of the Barracuda Web Security Gateway is available in all deployment
modes.
This video describes how to use the troubleshooting tools available in the Barracuda Web Security
Gateway.
Troubleshooting
Policy
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Related Manuals for Barracuda Web Security Gateway
Summary of Contents for Barracuda Web Security Gateway
- Page 1 Basic Troubleshooting Tools The ADVANCED > Troubleshooting page provides various tools that help troubleshoot network connectivity issues that may be impacting the performance of your Barracuda Web Security Gateway. Examples include: Test the connection between the Barracuda Web Security Gateway to Barracuda Central to make sure it can successfully download the latest virus and spyware definitions.
- Page 2 Barracuda Networks Technical Support for additional troubleshooting tips. As a last resort, you can reboot your Barracuda Web Security Gateway and run a memory test or perform a complete system recovery, as described in this section. To perform a system recovery or hardware (memory) test: Connect a monitor and keyboard directly to your Barracuda Web Security Gateway.
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Page 3: Reboot Options
Use your keyboard to select the desired boot option, and press the Enter key. You must select the boot option within three seconds after the splash screen appears. If you do not select an option within three seconds, the Barracuda Web Security Gateway starts up in Normal mode (first option). -
Page 4: Replacing A Failed System
Using the AUX Port The AUX port on the Barracuda Web Security Gateway can be used for management of the device while the LAN/WAN ports are used for user data and web traffic. If the AUX port is the only port functional on the Barracuda Web Security Gateway, it can be used for minimal access to investigate a new installation issue. - Page 5 Barracuda Networks Inc. All specifications are subject to change without notice. Barracuda Networks Inc. assumes no responsibility for any inaccuracies in this document. Barracuda Networks Inc. reserves the right to change, modify, transfer, or otherwise revise this publication without notice.