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Mail Warranty Service
Your warranty service may involve mail or courier. According to mail service provisions, you must
send defective hardware to an authorized maintenance facility via freight collect. We will repair and
return it to you.
Door-to-door pickup and return warranty service:
Your warranty service may involve door-to-door pickup and return services. The company or a
designated repair point will send technical employees to pick up defective hardware at your location
and send it back after repair. For such services, the company pays all maintenance, transportation
and insurance fees.
User Instructions:
For products beyond the warranty period, either the company sends service employees to pick up
or you can mail the defective part to the maintenance point. We provide our repair or replacement
services and parts (fees for maintenance after warranty) covering shipment costs, labor costs for
repair and component cost. Users can refuse to pay if maintainers cannot comply with unified
charging standards of the company.
Contact Customer Support and Service:
If information provided in these user instructions cannot solve your problem, contact the customer
support of AEOLUS Company at this website:
www.aeoluspet.com
Here you can:
1. Communicate with our technical employees online.
2. Use English if technical support is not available in some specific language.
3. Send an email to the customer support of Aeolus;
4. Find the global/domestic customer support telephone number of Aeolus
5. Find Aeolus service center.
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