RinKmo EI06 Troubleshooting Manual

Electric tankless water heater

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Rinkmo Troubleshooting Guide

Models Rinkmo 6 – 24 kW

This guide is designed for installers or homeowners to help troubleshoot any

issues experienced during the lifetime of the tankless water heater.

For additional help, go to

https://www.youtube.com/channel/UCAh0FAwbvKL-3l462xJS6tA

If you are currently unable to open our link,you can subscribe to our channel on

Youtube by searching for Rinkmo electric tankless water heaters to watch all

the videos about water heaters and view the troubleshooting videos, or email

technical support at rinkmo.team@outlook.com.

rinkmo.team@outlook.com

Page 1

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Do you have a question about the EI06 and is the answer not in the manual?

Questions and answers

Summary of Contents for RinKmo EI06

Page 1 If you are currently unable to open our link,you can subscribe to our channel on Youtube by searching for Rinkmo electric tankless water heaters to watch all the videos about water heaters and view the troubleshooting videos, or email technical support at rinkmo.team@outlook.com.
Page 2 Official website：https://rinkmo.net/ rinkmo.team@outlook.com Page 2...
Page 3: Existing Installations
This page will help you navigate our troubleshooting guide. Read the each step carefully and do not skip ahead. For additional help, contact technical support by email at rinkmo.team@outlook.com, or contact the facebook: https://www.facebook.com/heater.rinkmo Monday-Saturday, 6:00 am—24:00 pm.We will reply within 12 hours.
Page 4 When contacting technical support, please have your model number and order number ready. If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. rinkmo.team@outlook.com Page 4...
Page 5 This chart will help you find the question and suitation guide quicky. For additional help, contact technical support by email at rinkmo.team@outlook.com, or contact the facebook: https://www.facebook.com/heater.rinkmo Monday-Saturday, 6:00 am—24:00 pm.We will reply within 12 hours. When the temperature is set...
Page 6 When contacting technical support, please have your model number and order number ready. If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. rinkmo.team@outlook.com Page 6...
Page 7 PCB to the upper side with a slotted screwdriver. For additional help, contact technical support at Monday-Friday, 9:00 am—5:00 pm EST, by email：rinkmo.team@outlook.com, or on our website https://rinkmo.net/. We will reply within 12 hours. rinkmo.team@outlook.com...
Page 8 LED display will illuminate once water is flowing through the system and will continue to stay illuminated while water is running. If the LED display not illuminated while water is running, follow the step as below. rinkmo.team@outlook.com Page 8...
Page 9 Let water run for approximately 45/60 seconds, within this time the unit should be heating water. Note: 1.Turn off the power circuit and shut off water feeding before maintenance. 2.Take care of the water leakage during maintenance. rinkmo.team@outlook.com Page 9...
Page 10 We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at：rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo We will reply within 12 hours. rinkmo.team@outlook.com Page 10...
Page 11 In order to remove the front cover you will need to unscrew 4 phillip head screws located on each corner of the cover. .Two screws located on top of cover facing up and two screws located on the bottom of cover facing down. 2.Check terminal fasten or not rinkmo.team@outlook.com Page 11...
Page 12 If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com rinkmo.team@outlook.com Page 12...
Page 13 Rinkmo Support Support info email at：rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 13...
Page 14 After a delay of 2 seconds, the water heater starts to operate. Turn the family button to set and adjust the temperature. 3. If the water heater gently presses the switch, it still does not light up, and the control board may be broken. Replace the control board. rinkmo.team@outlook.com Page 14...
Page 15 Amazon, see links below. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at：rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 15...
Page 16 2. Remove screws 3. Remove display 4. Replace with the new display 5. Secure with 4 screws 6. Install PCB 7. Connect with terminals 8. 8.Check terminal fasten or not 9. Secure PCB rinkmo.team@outlook.com Page 16...
Page 17 Amazon, see links below. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at：rinkmo.team@outlook.com. rinkmo.team@outlook.com Page 17...
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Page 19 (This is a phenomenon reported by some customers). The cause of this phenomenon is the reverse connection of the hot water pipe. For this special case, please check according to the figure below. rinkmo.team@outlook.com Page 19...
Page 20 2.Open the metal pipe of the left water outlet pipe, and then open the valve of the right water inlet pipe to see if there is water from the pipe on the left side of the machine . 3.If the water comes out, it means the connection is correct. rinkmo.team@outlook.com Page 20...
Page 21 If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at rinkmo.team@outlook.com. D.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 21...
Page 22 3.Right order as shown in the pictures below 1.Remove 4 screws 1.Open cover with flat head screwdriver 2.Take out rotor and clean Install rotor and check seal ring in position or loose the nuts in inlet if necessary and take out rotor to clean. rinkmo.team@outlook.com Page 22...
Page 23 If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at rinkmo.team@outlook.com. D.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 23...
Page 24 If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp rinkmo.team@outlook.com Page 24...
Page 25 Rinkmo Support Support info email at rinkmo.team@outlook.com. D.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 25...
Page 26 Right order as shown in the pictures below 1.Remove temperature limiter and inside terminal screws 2.Replace temperature limiter 3.Connect and secure with screws 4. Check screws loose or not. Right order as shown in the pictures below rinkmo.team@outlook.com Page 26...
Page 27 If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at ：rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 27...
Page 28 If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support rinkmo.team@outlook.com Page 28...
Page 29 Support info email at rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 29...
Page 30 If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 30...
Page 31 If this does not resolve the issue. please have your model number and order number ready. If necessary, please send us videos related to the operation and installation of the water heater. We will determine the water heater problem based on the video and provide a solution. rinkmo.team@outlook.com Page 31...
Page 32 Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at：rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 32...
Page 33 You will determine how many applications your unit can run simultaneously at your chosen location inlet water temperature. Watts: Amount of energy needed to heat water to meet set/desired temperature Temperature Rise: Difference between inlet water temperature and set/desired outlet rinkmo.team@outlook.com Page 33...
Page 34 Flow Rate: Measured in gallons per minute (GPM) The chart below will assist in selecting the correct model based on your location rinkmo.team@outlook.com Page 34...
Page 35  Activity H| verifying Connection rinkmo.team@outlook.com Page 35...
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Page 37 1. Connect each group of power wires to a circuit breaker in pairs (show as below). Make sure that each circuit breaker is connected one group of L1 and L2. EI06 need one 30A circuit breaker EI11 need two 30A circuit breakers...
Page 38 4. Check earth resistance and make sure there is a proper earth continuity. 5. Confirm that all the air has been purged from the water lines prior to turning on power to the unit. rinkmo.team@outlook.com Page 38...
Page 39 Wiring diagram rinkmo.team@outlook.com Page 39...
Page 40 Video support:https://www.youtube.com/channel/UCAh0FAwbvKL-3l462xJS6tA Official website：https://rinkmo.net/ a. Contact.us https://rinkmo.net/ b. Amazon.com https://www.amazon.com/dp/B0823X8HZK?ref=myi_title_dp c. Rinkmo Support Support info email at rinkmo.team@outlook.com. d.Facebook support https://www.facebook.com/heater.rinkmo rinkmo.team@outlook.com Page 40...
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This manual is also suitable for:

Ei11 Ei18 Ei24