Warranty - Williams Medi+ LWMP620 Operating Manual

WARRANTY

PARTS & LABOUR WARRANTY POLICY - UK ONLY
Our warranty applies to equipment manufactured
by Williams Refrigeration and equipment bearing the
Williams name plate and serial number identification
tag.
We undertake, in conjunction with the supplying
agent, distributor or representative, to repair free
of charge during our standard business hours
any such piece of equipment or part thereof used
which is found to be faulty in either materials or
workmanship subject to the further conditions
below:-
WARRANTY TERMS AND PRODUCTS
COVERED
We offer a 24 months Warranty from our original
date of sale with the following Williams equipment:
1. Williams Medi+ Range - WMP
WARRANTY TERMS
Our warranty is offered where the equipment has
been installed correctly and has not been subject to
misuse or abuse and is functioning correctly.
The equipment was purchased by the authorised
supplying distributor direct from Williams
Refrigeration and not through a wholesaler or other
supplier whose warranty terms may be different.
The Warranty Policy shall be non-transferable.
Replacement of defective equipment can only be
made with the approval of Williams Refrigeration.
Any repair under warranty will only be carried out
with the product in its position of operation or in a
suitable location on the customer's premises. If the
product has to be removed for security or any other
reason, this will be subject to additional charge (may
include hydrocarbon charged equipment).
Warranty work will be covered by Williams
Refrigeration or by one of its appointed service
agents between the hours of 8.00am and 5.00pm
Monday to Friday. Any works undertaken outside of
these hours are chargeable.
CLAIMS PROCEDURE
If a customer wishes to make a claim under the
terms of this warranty, the following procedure
should be observed:
1. Contact the supplying agent, representative or
distributor.
2. Quote the equipment model, serial number and
date of installation. The serial number is located
14
on the product identification plate inside the
cabinet, modular product door frame or similar
location. It is recommended that operators
should also record the serial number on the
operating instruction booklet supplied with the
product.
3. Contents risk and insurance responsibility
remains at all times with the customer.
EXCEPTIONS TO STANDARD WARRANTIES
1. The Standard warranty applies to equipment
located in Mainland GB only and excludes
locations subject to restricted or secure
access,offshore and marine applications.
Additional time and travel charges may be
applied to the following locations – Isle of Wight,
Channel Islands, Isle of Man, Northern Ireland
and Scottish Isles.
2. Any fault that is not reported within 10 working
days of being discovered.
3. Service calls to equipment under warranty,
or service calls made under chargeable
arrangements will be carried out in accordance
with standard conditions of sale. Unless
otherwise specified, a maximum of 15 minutes
of administrative time, not spent directly carrying
out servicing work, is provided for within the
supply. Any requirement for staff attending
the call to spend greater time than 15 minutes
due to administrative requirements, such as on
waiting time or security clearance, or health and
safety risk assessments, will be chargeable at
our prevailing rate. We reserve the right to apply
Time Travel & Call out charges if no fault is found
with the product or access is either restricted or
denied to our attending engineer.
4. No claim shall exceed the original selling price.
5. Claims for contents stored in the equipment
supplied (including pharmaceutical or other
items) and any consequential loss how so ever
arising are excluded under our warranty terms.
6. Components including gaskets, doors, drawers,
handles, shelves, tray slides, all internal fixings,
plug and lead, connectors, the outer shell,
castors / legs, temperature probes, refrigerant
and blockages as well as consumable items such
as (but not limited to) batteries, fuses, light bulbs,
printer cartridges, keys, glass and paper roll.