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TROUBLESHOOTING
DANGER
RISK OF ELECTRIC SHOCK.
Always disconnect power source before attempting to install, service, or maintain the pump. Never
handle a pump with wet hands or when standing on wet or damp surface or in water. Fatal electrical
shock could occur.
PROBLEM
POSSIBLE CAUSE
Pump will not
1. Wire connection issues
start or run
2. Battery issue
(Red light
comes on briefly
3. Switch is stuck
and shuts off)
4. Debris in pump inlet
Motor hums but
1. Battery issue
pump doesn't
pump water
Flow rate is too
1. The discharge pipe length and/or
low
2. Low battery
Pump cycles
1. The check valve located between the
frequently
Pump runs
1. Battery issue
but water level
stays high
2. If power is restored to primary pump,
Slow flashing
1. Pump wire connection
red light and
alarm.
Light and alarm
2. Debris in impeller
will not clear
when holding
the reset button.
3. Pump Problem
NOTE: Battery and wall adapter power must be removed to clear this fault.
height exceeds the capacity of the
pump.
discharge of the primary pump and the
backup pump tee is not installed or is
not working properly.
pump may require service.
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CORRECTIVE ACTION
1. Check all the wiring connections.
2. Check for a low or defective
battery. Replace if needed.
3. Check to be sure the float switch
is free to move up and down on
the float switch rod.
4. Check for obstructions in pump.
1. Check for a low or defective
battery. Replace if needed.
1. Re-configure the discharge pipe
length or height to fit system
specifications.
2. Replace the battery or charge the
battery. It may take a few days to
bring the voltage on the battery
back up after heavy usage.
1. Install or replace check valve.
1. Check for a low or defective
battery. Replace if needed.
2. Check primary pump and service
or replace as needed.
1. Check to make sure pump is
properly plugged into the
controller.
2. Check if pump is moving water.
Pump may be seized. Check for
debris stuck in impeller.
3. Replace pump if pump is not
moving water and no debris is
interfering with impeller.
11
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