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Troubleshooting
Wick will not relight / Flame too low
Wick has dead spots:
• Oil reservoir is empty: Make certain your Illumine is completely cool. Lift the
grate and verify that the unit is out of oil (the reservoir may not be completely
empty- there may be a tiny amount of oil left behind that did not wick up, this
is normal and expected). If the oil reservoir is empty, refill with Illumine Oil up
to the fill line. Wait 10 minutes and relight.
• Wick needs cleaning: Use cleaning tool to clean wick according to directions
on page 4.
• Wick needs to be flipped: After approximately 30 hours of use on one side,
the fiberglass portion of the wick will no longer light. Please follow the "Flip-
ping the Wick" directions found on page 4.
• Unit is running out of oil: Extinguish, wait to cool and refill.
• Wick needs to be replaced: Once the Illumine wick has reached the end of
its life-span (approximately 60 burn hours total), you will need to purchase a
replacement wick at your nearest Illumine retailer or visit
www.illuminefire.com
Flame higher than sides / Lots of black smoke:
• Your Illumine has been designed to display a low, consistent flame in an av-
erage household atmosphere. If the flame ever appears blowing and smoky
for more than 5 minutes, the cause is most likely rapid air flow around your
Illumine. Your Illumine should never be lit under (or next to) a ceiling fan,
floor fan, heating vent, open window or any other blowing air. Like a candle,
the presence of a constant blowing wind is not recommended for optimal
performance. If the air around your Illumine is disturbed briefly, the flame
may appear erratic for a minute or so and then settle.
Smoke visible when extinguishing with snuffer:
• Visible smoke under the snuffer is normal and expected.
Flame visible under grate:
• If the flame is visible UNDER the grate (in the oil reservoir) at any time,
extinguish using the snuffer and leave snuffer in place. Do not attempt to
relight. Call Illumine Consumer Relations immediately for assistance.
Limited One
Year Warranty
I llumine™ is a registered trademark of HoMedics, Inc. HoMedics sells its products with the intent that they are free of defects in
manufacture and workmanship for a period of one year from the date of original purchase, except as noted below. HoMedics
warrants that its products will be free of defects in material and workmanship under normal use and service. This warranty
extends only to consumers and does not extend to Retailers.
To obtain warranty service on your HoMedics product, mail the product and your dated sales receipt (as proof of purchase),
postpaid, to the following address:
HoMedics Consumer Relations
Service Center Dept. 168 Suite 3
43155 West Nine Mile Rd
Novi, MI 48375
e-mail: cservice@homedics.com
Monday – Friday • 8:30 am – 7:00 pm (EST)
1-800-466-3342
No COD's will be accepted.
HoMedics does not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchaser of the
product from a Retailer or remote purchasers, to obligate HoMedics in any way beyond the terms set forth herein. This
warranty does not cover damage caused by misuse or abuse; accident; the attachment of any unauthorized accessory;
alteration to the product; improper installation; unauthorized repairs or modifications; improper use of electrical/power
supply; loss of power; dropped product; malfunction or damage of an operating part from failure to provide manufacturer's
recommended maintenance; transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use during
the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are
beyond the control of HoMedics.
This warranty is effective only if the product is purchased and operated in the country in which the product is purchased. A
product that requires modifications or adoption to enable it to operate in any other country than the country for which it was
designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications is not covered
under this warranty.
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO
OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY WITH RESPECT TO PRODUCTS
COVERED BY THIS WARRANTY. HOMEDICS SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL
OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS WARRANTY REQUIRE MORE THAN THE REPAIR OR
REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD
OF THE WARRANTY. NO REFUNDS WILL BE GIVEN. IF REPLACEMENT PARTS FOR DEFECTIVE MATERIALS ARE
NOT AVAILABLE, HOMEDICS RESERVES THE RIGHT TO MAKE PRODUCT SUBSTITUTIONS IN LIEU OF REPAIR OR
REPLACEMENT.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but
not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any
and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired,
replaced, altered, or modified, without the prior express and written consent of HoMedics.
This warranty provides you with specific legal rights. You may have additional rights which may vary from country to country.
Because of individual country regulations, some of the above limitations and exclusions may not apply to you.
For more information regarding our product line in the USA,
please visit: www.homedics.com or www.illuminefire.com
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Advertencias
• No seguir estas indicaciones podría dar como resultado un peligro de incendio inesperado o lesión personal.
• Haga uso del sentido común cuando use su Escultura de llamas para mesa Illumine.
• Use con extrema precaución y bajo su propio riesgo.
• Coloque la Escultura de llamas para mesa Illumine sobre una superficie nivelada y estable. Asegúrese de que su Illumine esté colocado sobre una alfombrilla o superficie
protectora. El derrame de aceite o el calor de la base puede dañar las superficies.
• NUNCA deje encendida sin supervisión.
• Mantenga a los niños y mascotas alejados de la Escultura de llamas para mesa Illumine en todo momento.
• Asegúrese de que el fuego esté completamente extinto antes de abandonar la habitación o ir a dormir. Deje que su Illumine se enfríe completamente antes de volver a llena-
rla o almacenarla.
• Para uso ÚNICAMENTE con aceite Illumine y mechas Illumine. NUNCA use gasolina, líquido para encendedor, alcohol ni ningún otro combustible que no se haya proporcio-
nado o recomendado.
• Debido a la llama, los niños y adultos deben ser alertados sobre los posibles riesgos y deben mantenerse alejados para evitar quemaduras o la posibilidad de que su ropa se
prenda fuego.
• Nunca permita que un niño intente encender la Escultura de llamas.
• NUNCA queme ni intente cocinar nada en la Escultura de llamas.
• NO mueva la Escultura de llamas cuando esté encendida. Apague la llama y espere a que la unidad se enfríe completamente antes de moverla.
• SIEMPRE use la Escultura de llama en un área con ventilación adecuada.
• Limpie cualquier derrame de aceite inmediatamente. Lávese las manos antes de manipular alimentos u otros objetos.
• Antes de usar, inspeccione atentamente que las piezas no tengan pérdidas, obstrucciones ni daños.
• NO use la Escultura de llamas si está rota o si se ha caído.
• NO apague la llama soplándola. Use el apagavelas (incluido) para extinguir la llama.
• NO toque ninguna pieza de metal ni vidrio mientras esté encendida. Pueden estar calientes.
• NO use agua para extinguir la llama.
• NO corte ni desarme la mecha de ninguna forma.
• Se recomienda que use un fósforo largo para estufas o un encendedor de punta larga para encender su Illumine.
• NO use más de un Illumine por habitación al mismo tiempo.
• PELIGRO DE INCENDIO: no almacene ni use gasolina ni otros líquidos con vapores inflamables cerca de este ni otro artefacto. No almacene cerca del calor, de llamas,
luces piloto, la luz directa del sol u otra fuente de ignición o en donde las temperaturas excedan los 49 ºC (120 ºF).
• No podemos prever cada uso que podría realizarse de nuestros productos. Verifique con su autoridad local de seguridad contra incendios si tiene preguntas sobre el uso.
• Nunca use como elemento de calefacción.
• Use siempre en la posición vertical para la que fue diseñado.
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