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Getting Started Guide:
Polycom VVX Color
Expansion Module
Overview
The Polycom® VVX® Color Expansion Module connects to Polycom® VVX® Business Media phone and adds
additional lines to VVX phones. It enables you to handle large call volumes on a daily basis and expands the
functions of your phone.
The Polycom VVX Color Expansion Module is available for all Polycom VVX business media phones running UC
software 4.1.6. You can accept, screen, dispatch, and monitor calls and reduce the number of lost customer
calls, shorten transaction times, and increase the accuracy of call routing.
VVX Color Expansion Modules has an easy-to-navigate 480x272 LCD display. Each VVX Color Expansion
Module provides you with 28 line keys and 3 display pages, supporting a total of 84 lines that you can set up
as favorites or busy lamp field contacts. You can connect up to 3 VVX Color Expansion Modules to your phone
to support a maximum of 252 line keys per phone.
Restrictions
The Virtual Communications Express solution does not support the Flexible Line Key feature and your system
administrator cannot active it. This restriction will not allow you to program registration (Shared Line
Appearance) on the Expansion Module. The Expansion Module only supports the Monitor (Busy Lamp
Field/BLF) and Favorites features.
Set Up VVX the Color Expansion Module
VVX Expansion Modules require minimal setup. VVX phones automatically configure VVX Expansion Modules
and provide it with power. Plug the expansion module into your phone and wait for it to power up
(approximately 20 seconds).
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Table of Contents
Related Manuals for Verizon Polycom VVX 500
Summary of Contents for Verizon Polycom VVX 500
- Page 1 Getting Started Guide: Polycom VVX Color Expansion Module Overview The Polycom® VVX® Color Expansion Module connects to Polycom® VVX® Business Media phone and adds additional lines to VVX phones. It enables you to handle large call volumes on a daily basis and expands the functions of your phone.
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Page 2: Module Features
Polycom VVX Color Expansion Module Use the VVX Color Expansion Module The following figures illustrate the VVX Color Expansion Module features, components, and keys. The descriptions following the illustrations explain how to use the features, components, and keys. Module Features Color Display - displays line numbers, busy lamp field contacts, and favorites. - Page 3 Polycom VVX Color Expansion Module o Flashing Red - indicates a held call. o Flashing Green and Red - indicates an incoming call on the phone of the busy lamp field contact you are monitoring. • Page Keys - press these keys to navigate to a different page on the expansion module display or to view additional lines.
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Page 4: Assign Functions To Lines
Polycom VVX Color Expansion Module Assign Functions to Lines You can assign functions to lines on your expansion module, including monitoring (Busy Lamp Field/BLF) and favorites. System administrators can assign busy lamp field contacts to lines on your expansion module. Expansion modules support one function per line. - Page 5 Polycom VVX Color Expansion Module VVX phones with three connected VVX Color Expansion Modules support a maximum number of busy lamp field contacts and favorites. VVX phones with three connected VVX Color Expansion Modules also support a maximum number of unique line number registrations. The following table lists the maximum number of supported functions on VVX phones connected to three VVX Color Expansion Modules: Maximum Number...
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Page 6: Identify Line Key Assignments
Polycom VVX Color Expansion Module Identify Line Key Assignments You can identify what registrations, busy lamp field contacts, and favorites are assigned to each line key on your expansion module from your VVX phone. 1. Press to display the home view. 2. -
Page 7: Assign Favorites
Polycom VVX Color Expansion Module Assign Favorites You can assign favorites to line keys on the VVX Color Expansion Module so that when you press a line key you automatically call a contact. Create favorites from the contact directory on your VVX phone. To make a contact a favorite, assign a contact a favorite index number from the contact directory. - Page 8 Polycom VVX Color Expansion Module Change Backlight Intensity The VVX Color Expansion Module display connected to your phone automatically changes to match the new settings when you change the backlight intensity settings on your VVX phone. NOTE: You cannot change backlight intensity settings for VVX Color Expansion Modules You cannot change the backlight intensity settings for VVX Expansion Modules since the display is a directory card.
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Page 9: Returning Equipment
Support: 800–287–6235 For questions on other Verizon products: 800–230–9800 © 2016 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries.
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