Troubleshooting; Checkpoints - Samsung NA24T4230FS User Manual

Troubleshooting

If you encounter a problem with the cooktop, check the tables starting below, and
then try the suggested actions.

Checkpoints

Gas safety
Problem Possible cause
You smell gas. The surface burner knob
is not in the OFF position
and the burner is not lit.
There is a gas leak.
Surface burner
Problem Cause
All burners The power cord is not plugged
do not light. into the electrical outlet.
A fuse in your home may be
blown or the circuit breaker
may have tripped.
The gas supply is not properly
connected or turned on.
Action
Turn the burner knob to OFF.
Clear the room, building, or area
of all occupants.
Immediately call your gas supplier
from a neighbor's phone. Do
not call from your phone. It is
electrical and could cause a spark
that could ignite the gas. Follow
the gas supplier's instructions.
If you cannot reach your gas
supplier, call the fire department.
Action
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation Instructions
that came with your cooktop.
Problem Cause
Surface The control knob is not set
burners do properly.
not light.
The burner caps are not in
place.
The burner base is misaligned.
A surface The control knob has been left
burner in the Lite position.
clicks during
operation.
The burners Surface burner components
do not burn and caps are not assembled
evenly. correctly and level.
The surface burners are dirty.
Very large The wrong burner orifice is
or yellow installed.
surface
burner
flames.
Action
Push in the control knob and
turn it to the Lite position.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
See pages 17, and 18.
Clean the surface
burner components.
(See pages 15, and 17.)
Check the burner orifice size.
Contact your installer if you
have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
English 19