Troubleshooting - Acorp VS300-S User Manual

5. Troubleshooting

Sound Devices Problems
Q1. While using Skype or MSN messenger software for voice conversation:
• There is no dial tone after pressing the dial key.
• I cannot hear the other party on my USB phone.
• I hear the other party on my PC's sound card (or another USB
speaker) instead of the USB phone.
• The other party cannot hear me.
A1. Make sure your software is configured to use USB phone as the audio
in/out device.
In Skype window, click Tools > Options > Sound Devices. Make sure the
Audio In (microphone) and Audio Out (speaker) and are correctly
configured to use USB Audio Device, i.e., the USB phone.
In MSN Messenger
In MSN Messenger window, click Tools > Audio/Video Tuning Wizard and
proceed as prompted. When the following screen pops up, make sure the
microphone and speaker are correctly.
Q2. When using the USB phone, the other party cannot hear my voice. (I've
verified that the USB phone is set as the microphone device in Skype.)
A2. It may be that the USB phone's microphone function is mute in Windows.
Make sure the microphone is not set to mute in Windows.
1. Under Control Panel, double-click the Sounds and Audio Devices (or
Sounds and Multimedia) icon and then click the Audio tab.
2. Select the USB phone as the recording device and click Volume.
3. Use mouse to drag the slider up to cancel the mute status.
Q3. While using the USB phone to make/answer a call in Skype, can I still play
music by my PC's sound card or USB speaker?
A3. Yes. Just set your sound card as the playback device in Windows.
1. Under Control Panel, double-click the Sounds and Audio Devices (or
Sounds and Multimedia) icon and then click the Audio tab.