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BT Home Hub connection troubleshooting
If your connection is down or you think your Hub is faulty, try these three steps before calling us:
1. Check power and all cables and make sure filters are fitted, then switch your computer and devices off and then on.
2. While they're restarting, press and hold your Hub's Restart button until your Hub light goes orange.
3. While your Hub reboots, its light will go green, blue, orange – then stay blue when ready. If it's red, see below.
Make sure you're next to your Hub with a PC or device if you call.
Hub light status
Power light is green or flashing green
Power light is blue
Power light is off
Power light is orange
Power light is red
8
3732 Hub 4-A ADSL Guide BB 5 [2].indd 8
What's happening
Your Hub is starting up
Your Hub is working fine
Power is off or there's a problem with your power supply
This shows that there's a problem somewhere
This shows that there's a problem somewhere
06/06/2017 08:54
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