Related Manuals for BT Home Hub 4
Summary of Contents for BT Home Hub 4
- Page 1 BT Home Hub 4 Information and troubleshooting guide 3732 Hub 4-A ADSL Guide BB 5 [2].indd 1 06/06/2017 08:54...
- Page 2 Contents Set-up summary Set-up summary Plug things in My BT – all your extras in one place Unplug any existing broadband kit, then: More about set-up and speed 1. Connect your new Hub directly to your master phone socket using the broadband cable (light grey ends) and filter More about wireless 2.
- Page 3 When you’ve finished, log in to My BT using your BT ID and password. If you don’t have one, you can get one at bt.com/mybt. You’ll need your BT account number from your latest bill.
- Page 4 My BT – all your extras in one place With My BT, you can manage your bills, payments, products and extras online. So everything’s in one place. Go to bt.com/mybt to: ✔ see and manage all your inclusive extras Get your inclusive extras at My BT ✔...
- Page 5 UK and abroad. To get started, download the BT Wi-fi app, available for Apple, Android, Windows If you’ve got a BT calling plan, you can add it to your and BlackBerry devices or go to bt.com/getwifi. smartphone using the BT SmartTalk app. With BT...
- Page 6 You’ve got smart dual-band wireless The BT Home Hub 4 uses Smart Wireless to connect to the best signal on either the 2.4GHz or 5GHz band, depending on what your device supports and where you are. To find out more, go to bt.com/help/dualband.
- Page 7 Turning off Smart Setup If you don’t want Smart Setup to help you with your features when you connect a device, follow the steps at bt.com/help/smartswitchoff 3732 Hub 4-A ADSL Guide BB 5 [2].indd 7...
- Page 8 BT Home Hub connection troubleshooting If your connection is down or you think your Hub is faulty, try these three steps before calling us: 1. Check power and all cables and make sure filters are fitted, then switch your computer and devices off and then on.
- Page 9 Think you have a faulty Hub? Nearly all the Hubs we get back as faulty are actually fine. So if you think yours isn’t working properly, run through the three steps on the left and check the light table below. If you return your Hub and it turns out to be working fine, you might need to pay for a replacement –...
- Page 10 BT Hub connection troubleshooting continued If your Hub light isn’t glowing blue, warning lights will appear in the silver bar at the bottom of your Hub. Hub light status What’s happening Broadband light is orange You’re connected to broadband but your account might not be...
- Page 11 0800 111 4567. We’re usually less busy between 10am and 6pm The BT Home Hub is suitable only for BT Broadband. It is not suitable for any other broadband providers or BT Business Broadband lines. Reset your Hub’s password to its factory setting (shown on the card that came with your Hub) by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds Check that all the cables are plugged in correctly and that it’s after midnight on the day we switch on your broadband.
- Page 12 The services we’ve described in this publication may not always be available and we may change them. Nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply. Websites in this booklet are for illustration only. BT isn’t responsible for content of third party sites.