TrojanLabel Trojan 2 User Manual
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TrojanLabel Trojan 2 User Manual

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User Guide
Version 3.8

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Questions and answers

F Acevedo
February 4, 2025

how can i know how many labels has the print head printed

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1 comments:
Mr. Anderson
May 14, 2025

You can find out the number of labels printed by the TrojanLabel Trojan 2 by using the "Last Printed Jobs" button. It provides a statistics list for the last 30 printed jobs, including information such as the number of pages printed.

This answer is automatically generated

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Summary of Contents for TrojanLabel Trojan 2

  • Page 1 User Guide Version 3.8...
  • Page 2 Trojanlabel. © 2017 Trojanlabel All content is the confidential property of, or licensed to, Trojanlabel (“Trojanlabel,” “we,” or “us”) and is protected under Danish and Foreign copyright, trademark and other intellectual property laws.

  • Page 3: Table Of Contents

    Contents Certificate of compliance and Safety Information ................... 4 Introduction ............................. 5 General information ......................... 5 Overview and application ......................... 6 Setting up the TrojanTwo ......................... 8 Moving and physical setup ....................... 8 Cabling (network and power) ......................8 Power on ..............................9 Visible safety check ..........................
  • Page 4 13.2 General settings (HOME menu) ...................... 46 13.2.1 Overview ..........................46 13.2.2 Settings ........................... 46 13.2.3 Statistics ..........................53 13.2.4 Shutdown ..........................55 13.2.5 Exporting statistics data to a CSV file ..................55 13.3 TrojanTwo handling (TrojanTwo tab) ..................... 57 13.3.1 Overview ..........................

  • Page 5: Certificate Of Compliance And Safety Information

    1 Certificate of compliance and Safety Information TrojanTwo User Guide v3.8 Page | 4...

  • Page 6: Introduction

    1.1 Introduction Original instructions These instructions are Trojanlabel’s original instructions for the Trojanlabel press (henceforth called the machine or TrojanTwo press). Purpose The purpose of these instructions is to ensure correct installation, use, handling and maintenance of the machine. Accessibility The instructions are to be kept in a location known to the staff and must be easily accessible for the operators and maintenance personnel.

  • Page 7: Overview And Application

    The machine must not be used for any other purpose than the purpose mentioned above. Warning about foreseeable misuse The TrojanTwo may not be used with inks not endorsed by Trojanlabel. All inks purchased from Trojanlabel or from official Trojanlabel distributors worldwide are endorsed by Trojanlabel.
  • Page 8 Label Materials The machine requires ink jet coated materials for optimal print quality; some non-coated materials will also work. Please contact Trojanlabel or your distributor for recommendations of suited materials. It is imperative to have a local source of material, to ensure a stable production.

  • Page 9: Setting Up The Trojantwo

    2 Setting up the TrojanTwo 2.1 Moving and physical setup The machine is equipped with four (4) wheels for light movement. Do not attempt to push the machine over doorsteps or other obstacles regardless of size. Due to the very low clearance, please take care if there are even small height variations of the surface.

  • Page 10: Power On

    Installing ink tanks The TrojanTwo press uses CMYK ink tanks, each contain 2 liters of ink when opened. Every TrojanTwo ink tank is QA chip protected ensuring that only genuine Trojanlabel ink tanks can be used. TrojanTwo User Guide v3.8...
  • Page 11 1. Open door on left side to gain access to ink tanks (orange arrow on picture above). 2. Connect QA chip reader cable (green arrow on picture above). 3. Connect tube with connector (red arrow on picture above). When ink tank is connected the proper ink level and percentage is displayed at status bar on the touch screen: Reservoir ink tank levels Ink tank levels...

  • Page 12: Installing The Printhead

    3.3.2 Installing the printhead  Unpacking printhead: 1. Open the end of the printhead package outer box and slide out the foil bag. Inspect the integrity of the foil vacuum sealing. The foil bag should be formed tightly to the contours of the printhead cartridge as shown above.
  • Page 13 NOTE: Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts. 6. Remove the protective strip from the printhead nozzles. While holding the printhead cartridge by the handle with one hand, grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the printhead nozzles.
  • Page 14  Installing printhead: 1. Open top cover on TrojanTwo press to gain access to the print engine. 2. Press Release Printhead button in TrojanTwo -> Maintenance menu to open printhead latch: 3. Insert printhead by the handle into the cradle. a.
  • Page 15 4. Close printhead latch. 5. Press Install Printhead button in TrojanTwo -> Maintenance menu to start priming up the printhead with ink. NOTE: When the system is primed up for the first time (first installation when there has not been any ink in the ink delivery system and the reservoir ink tanks), printhead priming only begins when reservoir ink tanks are filled up with ink.

  • Page 16: Threading The Machine

    4 Threading the machine There are two common methods of threading the machine, threading from scratch, i.e. there is no material present in the machine or using the currently installed material to thread the machine. 4.1 Unwinder and rewinder roll direction 4.1.1 Rolling direction unwinder - Ink jet coating on the inside or outside Regardless of the threading procedure, you must insert the label roll on the unwinder core according to the...

  • Page 17: Rolling Direction Rewinder

    4.1.2 Rolling direction rewinder The rewinder can place the label material on the outside or inside of the roll. The criteria are the same as for the unwinder, please refer to the above for placement and direction and update the Media settings to reflect this.
  • Page 18 Metric scale on magnet bar Adjust position of label edge sensor to left edge of the label roll (see section 4.4 for adjusting label edge sensor) Sensor Beam 99 mm Label edge sensor in proper (default) position TrojanTwo User Guide v3.8 Page | 17...
  • Page 19 Thread the machine according the picture below, until you reach the rewinder. NIP Roller NOTE: When leading the label web around the NIP roller, press ‘Home Maintenance Module’ button at TrojanTwo -> Handling menu to gain easier access to the NIP roller. When threading is completed, use the ‘Install Maintenance Module button’...

  • Page 20: Threading Using The Currently Threaded Material

    4.3 Threading using the currently threaded material Press ‘Reload Web’ button at TrojanTwo\Handling menu. Place the magnet on far side of the splicing table. Magnet Carved cutting path Magnet on far side of the spicing station. Cut the material on the diagonal, using a knife. Use the carved cutting path on the splicing table to ensure a clean, straight cut.
  • Page 21 Fasten materials securely on the splicing table. We recommend that you apply tape to both sides of the material end-points. Tape applied on upper side of label material. Tape applied on back side of the label material. TrojanTwo User Guide v3.8 Page | 20...

  • Page 22: Adjusting Label Edge Sensor

    4.4 Adjusting Label Edge Sensor  The label edge sensor is for adjusting the left edge of the label web physically throughout the whole paperpath for the best rollup performance.  Adjusting the sensor can be done manually by physically moving the sensor and has immediate effect on the label web’s position.
  • Page 23 2. Make sure that left edge of the label roll is exactly 99 mm (3.9 inches) away from the wall (printhead left printing edge) then tighten label roll on unwinder core with the unwinder spindle: NOTE: Use the magnet accessory which has a metric scale to align media edge to the wall. Metric scale on magnet bar TrojanTwo User Guide v3.8 Page | 22...
  • Page 24 3. Setting spacer on unwinder core to 99 mm from wall to be able to load the label roll precisely Spacer 99 mm 4. Adjust sensor beam to 99 mm (3.9 inches) from the wall to ensure the left edge of the label web will stay in this position throughout the web path as the label web moves: Sensor Beam 99 mm...
  • Page 25 5. Align label web left edge to be 99mm (3.9 inches) away from the wall at splicing table: 99 mm 6. Checkpoints after loading/splicing web and moving/printing on label web: 99 mm Checkpoint after print engine. TrojanTwo User Guide v3.8 Page | 24...
  • Page 26 99 mm Checkpoint at Rewinder core. TrojanTwo User Guide v3.8 Page | 25...

  • Page 27: Calibrate The Web Path (Paper)

    5 Calibrate the web path (paper) It is assumed that the label rolls are placed correctly and the machine is threaded with media. 1. Web state is currently: “Not calibrated”. 2. Select the TrojanTwo tab. 3. Select ‘Media settings’ menu. 4.

  • Page 28: Select And Queue Print/Start Job

    6 Select and queue print/start job 1. Select “Job library” (See section 14.3.3 for full Job Library description) Print selected job Number of copies Print from page 2. Select a job by pressing the image, the selection is indicated with a red box around the selection. 3.

  • Page 29: Pause, Resume Or Stop Print Job

    Print job in progress in overview menu. 7 Pause, resume or stop print job Pause, resume and stop of print job is done from the TrojanTwo tab/Overview menu.  Pause: Press the Pause/Resume button. Print state will change to “Paused” Pause/Resume Stop Print job paused...
  • Page 30  Resume of paused job: Press the Pause/Resume button once more. Print state will change to “Printing”.  Stop: Press the button. Print state will change to “NA” and current print job is canceled and removed from print queue. Print job canceled NOTE: NA = Not Available TrojanTwo User Guide v3.8 Page | 29...

  • Page 31: Moving The Web

    8 Moving the web It is possible to move the web backward and forward at two speeds. Go to TrojanTwo -> Handling menu and select speed and direction by selecting one of the four directional/speed buttons highlighted below. When a directional button is pressed, the four buttons are replaced with one single stop button. Pressing the button will stop the web moving (See section 13.3.2 for Handling menu).

  • Page 32: Changing Label Material

    9 Changing label material The process of changing the material is described in chapter 4 “Threading the machine”. 10 Printing modes The TrojanTwo press supports three printing modes: Continuous, Diecut or Blackmark depending on the type of label material applied. 10.1 Continuous printing mode ...

  • Page 33: Diecut Printing Mode

    10.2 Diecut printing mode  To select diecut printing mode go to TrojanTwo -> Media Settings menu and choose ‘Diecut’ as TOF mode (TOF = Top of Form) to describe the top of form algorithm (how to detect the top of the next label).
  • Page 34 1. Use the wheel on the front to move the sensor over the label material Sensor moving wheel 2. Move the sensor above a label gap exactly or peel off a label from the liner temporarily where the sensor beam is to be able to teach the sensor to recognize the label gap. Label gap / blackmark sensor If label gap is already recognized by the sensor then only the green LED will be lit.
  • Page 35 When the button is pressed the green LED will flash fast and when sensor is adjusted the red LED will go off and green LED will stay lit constantly. When moving a label (not gap) into the sensor beam the red LED will go on indicating that the sensor can differentiate between gap and label.

  • Page 36: Blackmark Printing Mode

    10.3 Blackmark printing mode  To select blackmark printing mode go to TrojanTwo -> Media Settings menu and choose ‘Blackmark’ as TOF mode (TOF = Top of Form) to describe the top of form algorithm (how to detect the top of the next label). Press ‘Save & Apply’ button to apply changes. ...
  • Page 37 1. Use the wheel on the front to move the sensor over the label material Sensor moving wheel 2. Move the sensor above a blackmark exactly where the sensor beam is to be able to teach the sensor to recognize the density of the registration mark. Label gap / blackmark sensor Blackmark If blackmark is already recognized by the sensor then only the green LED will be lit.
  • Page 38 When the button is pressed the green LED will flash fast and when sensor is adjusted the red LED will go off and green LED will stay lit constantly. Blackmark Note: The picture is an illustration only, the actual label material is diecut on the picture When moving a label (not blackmark) into the sensor beam the red LED will go on indicating that the sensor can differentiate between blackmark and label.

  • Page 39: Gap Size And Speeds

    10.4 Gap size and speeds The minimum gap size and speed has a dependency due to the image processing in the print head. Therefore, we recommend these minimum gap size settings: Speed Minimum gap size 6 inches per second / 9 meters per minute 2.2 mm 12 inches per second / 18 meters per minute 3 mm...

  • Page 40: Driver Installation/Features

    The TrojanTwo driver can be found on the USB stick supplied with the TrojanTwo package  It is available for downloading on the Internet: www.trojanextranet.com/media/50938/win_driver_13-trojanlabel-trojantwo-sir_r13.1- 18dec2014.zip  Open TrojanTwo Driver installer on user’s PC, run WinSetup.exe and choose ‘Install Printer Software’...
  • Page 41  Select ‘Configure to print over the Network’ NOTE: USB printing is not supported for the TrojanTwo press.  During the setup process, the installer will detect the TrojanTwo press on the network. Select the detected TrojanTwo and press ‘Next’ button to continue installation. 192.168.0.16 TrojanTwo TrojanTwo...
  • Page 42  Depending on Local Network policy there might be occasions when the auto detection of the TrojanTwo press is not working. This case type the IP address of the TrojanTwo manually. NOTE: Current IP address of the TrojanTwo press can be checked on the touch screen at HOME ->...

  • Page 43: Driver Features And Functions

     The TrojanTwo press can print from any software which is able to print from Microsoft Windows environment.  Handles ICM color profiles (provided by Trojanlabel).  General driver settings: Orientation: Adopts software settings (like Adobe Reader) Copies: Number of copies times the number of labels in actual print job My Print Settings: Can create and load profiles from settings TrojanTwo User Guide v3.8...
  • Page 44 Media:  Type: List of available color profiles  Size: predefined size from the list or custom size  Media Name: Save custom size into the profile list  Oversize: Full bleed printing = oversizing the image by 1mm over the edges when printed. Aspect ratio is locked ...
  • Page 45  Integrating additional color profiles  Color profiling is done on demand by Trojanlabel  Color profile installer packages are available at official Trojanlabel distributors or from Trojanlabel extranet (login can be requested at www.trojanlabel.com  Installing additional color profiles: Download and install executable package.

  • Page 46: Software Features

    13 Software features 13.1 Right status bar Status bar Status bar changes on events   Print Queue State: Running or Paused System State:  Unwinder/Rewinder Media Length: Online – ready for printing calculated from Unwinder/Rewinder spins. Job Available – print job is in the print queue Paused - print job is paused Useful for calculating how many labels can Error - shows error state and message...

  • Page 47: General Settings (Home Menu)

    13.2 General settings (HOME menu) 13.2.1 Overview Print job name in job library Overview menu when TrojanTwo press is printing  Information from currently printed job, including:  Preview image of the label which is being printed at the moment ...
  • Page 48  Service ID is a unique ID for each TrojanTwo press. Based on the service ID, Trojanlabel support team can access to the Trojan Control via the internet from remote and provide support.  Actual software version number of the Trojan Control interface (GUI).
  • Page 49 Alternative update URL for offline updating).  Press download button to download updates (each time when a new update is available a newsletter is released by Trojanlabel).  Every time when change a setting use the Save button to save the changes.
  • Page 50  System language: desired language from the list. Press Save button to switch into the selected language.  Print preview generation method: When idle (default): creates one preview thumbnail image from the first image in the actual print job when print job arrives, then job is printed out. Previews for subsequent labels are created later in the background when system is in idle state.
  • Page 51 WARNING: Do not lock out yourself! At least one user must have ‘User Management’ right otherwise there is no way to add or change properties of other users. In case you end up locked out please contact Trojanlabel support who can restore the default user settings. TrojanTwo User Guide v3.8...
  • Page 52 Save Printing prefrences button  Default print queue state: Running: (Default) Print jobs are queued progressively as they sent and processed in FIFO (first in first out) system. The queue can be managed from Print queue menu (see section 13.3.5). Paused: Paused print job queuing.
  • Page 53  Edge regulation: enabled/disabled. When disabled, the label edge sensor is ignored. NOTE: Label edge sensor is for physical alignment of the label web. Moving the label edge sensor results in aligning the left edge of the label web physically throughout the paper path for perfect roll up on the rewinder (changes label roll left edge on core).

  • Page 54: Statistics

    13.2.3 Statistics Last Printed Jobs button:  Statistics list for the last 30 printed jobs (contains: number of pages, print speed, ink consumption, ink cost/label calculation, ink + print head cost/label, ink + media + print head cost/label calculation)  Cost/label (ink only) calculation is the cost/1 label in the actual print job based on ink tank price given at HOME ->...
  • Page 55  Job ID/Name is the name of the actual print job in the job library (unique name can be specified instead of random numbers in job library, see section 13.3.3 for details). NOTE: Prices marked by * contain estimated cost of maintenances as well (pre-, mid-, post job maintenance).

  • Page 56: Shutdown

    13.2.4 Shutdown  Shuts down the TrojanTwo press completely. NOTE: When shutting down the unit it is advised to wait with turning the power switch off until the shutdown process is finished. There is a message on the display when the shutdown process is initiated to indicate that the shutdown process is still going on.
  • Page 57  Type the actual IP address of the TrojanTwo press into a browser at a user PC: Type actual IP address here Exporting statistics page  Press ‘Export to CSV’ button on page to save the statistics into a CSV file. Closer view NOTE: Ink consumption is more detailed in this view and displayed for each used base color (CMYK) and in total as well.

  • Page 58: Trojantwo Handling (Trojantwo Tab)

    13.3 TrojanTwo handling (TrojanTwo tab) 13.3.1 Overview Pause/Resume Cancel Overview menu when TrojanTwo is printing.  Information from currently printed job, including:  Preview image of the label which is being printed at the moment  Label counter  Name of print job in job library ...

  • Page 59: Handling

    13.3.2 Handling Backward/Forward Web button Moving label web backward/forward (movement speed is defined in HOME -> Settings -> Printing Preferences menu). Fast Backward/Forward Web button Moving label web fast backward/forward (movement speed is defined in HOME -> Settings -> User Preferences menu).
  • Page 60 Release Web button Releases tension on dancer arms so there is no tension generated by the web path system. Web clamps on Unwinder and Rewinder side stay closed. Calibrate Web button Calibrates proper dancer arm tension for the label web. NOTE: Printing only starts when web status is Ready (calibrated) in right status bar (Section 13.1) Reload Web button Releases dancer arms, web brakes and NIP roller so label web can be moved freely through the...

  • Page 61: Maintenance

    13.3.3 Maintenance Wipe Printhead button The maintenance module performs printhead wiping 3 times to clean the surface of the printhead. Light Clean button Additional maintenance routine for fixing fine streaks and for cleaning printhead surface. Takes about a minute. Can be run multiple times. Advised to use when automatic maintenance routines and ink circulations are not enough.
  • Page 62 Insert Printhead button Primes up the newly inserted printhead with ink. NOTE: Priming up the printhead with ink may take several minutes. NOTE: During first time installation, when the reservoir tanks are not filled with ink, the printhead priming does not begin until reservoir tanks get full. Pressing the Insert Printhead button might be required 2 times to prime up the printhead with ink in this case.

  • Page 63: Job Library

    13.3.4 Job Library Number of Copies Collate Search for print jobs Job Info Delete Job Print Print from Stored Print Job Paging  Stores 30 printed jobs with random job name by default (print streams uploaded from driver).  Print jobs can be renamed: Renamed print jobs are stored beyond the default 30 with random name.
  • Page 64 Information button: Rename print job Rotate preview clockwise Rotate preview counter-clockwise Print one copy for cost calculation Save changes View previews Cost calculation without printing Applied color profile in the driver Print one copy for cost calculation button: Prints only one copy without pre or post job maintenance.

  • Page 65: Print Queue

    13.3.5 Print Queue Pause/Resume print queue View images Delete Job from print queue Information Batch mode on/off  Print jobs are queued progressively as they sent and processed in FIFO (first in first out) system. The queue can be managed from Print queue menu. ...

  • Page 66: Diagnostics

    13.3.6 Diagnostics  Information about software, serial numbers, total label counter. Temperature: Adjusting ink temperature to room temperature for the best print quality. The average temperature of the room where the TrojanTwo is set up displayed in temperature field based on the feedback of the built in temperature sensor. Heating up the ink right before printing will be adjusted to environmental temperature.

  • Page 67: Media Settings

    13.3.7 Media Settings Media Settings Basic: Save as profile Delete Profile Save & Apply Saved Profiles List  TOF mode: TOF (Top Of Form) depending on used label media:  Continuous (no gaps between labels)  Diecut (gaps between labels, the labels are pre die-cut on the liner) ...
  • Page 68 Media Settings Advanced: Save as Profile Delete Profile Save & Apply Saved Profiles List Recommended tension values  KWS mode: KWS = Keep Wet Spitting KWS is a function to protect the 70,400 printhead nozzles from dehydration. In practice it means that during printing all the nozzles fire some ink, even the nozzles which do not take part effectively in printing.
  • Page 69  KWS levels: KWS level 0 KWS level 1 KWS level 3 KWS level 5 KWS level 7 KWS level 9 KWS level 11 WARNING: The degree of KWS has effect on printhead life. The higher KWS is set the more protection the printhead gets against dehydration of nozzles.

  • Page 70: Updating Software And Firmware On Trojantwo

    14 Updating software and firmware on TrojanTwo Trojanlabel is regularly updating the Trojan Control interface and the firmware for the TrojanTwo press. Each time when a new update is available a newsletter or a technical bulletin is sent out to customers.

  • Page 71: Updating Via Offline Updater

    14.2 Updating via offline updater  The actual offline updater package can always be downloaded from Trojanlabel extranet in zipped format.  Copy and unzip the updater package on a user PC which is connected to the same network as the TrojanTwo press.
  • Page 72 Save Alternate URL Download  Press green download button.  Installation starts automatically.  Press ‘NEXT’ button when asked during the installation. TrojanTwo is being updated…  Check Trojan Control version number after installation. NOTE: The Trojan Control may restart several times during the update process. ...

  • Page 73: Maintenance

    15 Maintenance 15.1 Regular cleaning/checking tasks 15.1.1 Wipe down surfaces  Cleaning the NIP roller: The NIP roller is a rubber covered roller and can collect a lot of paper dust. Based on weekly visual checking it is recommended to clean the roller when it looks covered with dust. Steps: 1.
  • Page 74 3. Wiping dust and debris off from NIP roller using lint free cloth and distilled water Dusty NIP Roller Use a wet lint-free cloth and roll NIP roller to wipe off dust from all over the NIP roller. TrojanTwo User Guide v3.8 Page | 73...
  • Page 75  Cleaning other rollers Visually inspect rollers throughout the paper path and use a lint-free cloth and distilled water to wipe the ink off from the rollers one by one. Remove label web from paper path if necessary to gain access to all rollers. Dirty Roller Wipe each roller using a lint-free cloth and distilled water.

  • Page 76: Emptying Waste Ink Bottle

    Material Safety Data Sheets (MSDS) for the Trojan ink can be downloaded from Trojanlabel extranet. TrojanTwo User Guide v3.8 Page | 75...

  • Page 77: Replacing The Wiper Roller

    15.2 Replacing the wiper roller The wiper roller (microfiber roller) is a wear and tear part and needs to be replaced as it wears down. It is advised to change the wiper roller at least after every 6 months. Signs that the wiper roller might needs replacement: ...
  • Page 78 2. Press Home Maintenance Module button in TrojanTwo -> Handling menu to gain access to the wiper module: 3. Detach and remove the used micro fibre roller (MFR): Pull the micro fibre roller out from under the plastic latch Micro fibre roller out. TrojanTwo User Guide v3.8 Page | 77...
  • Page 79 On the right side where there is a gear mounted to the micro fibre roller, just lift out the gear from the wiper motor gear house. 4. Install new wiper roller: Fit the gear on the right end of the micro fibre roller onto the proper place from above. The gear has to fit to the gear of the wiper motor.

  • Page 80: Manual Printhead Wiping

    5. Press Install Maintenance Module button at TrojanTwo -> Maintenance menu to move maintenance tray back into the proper position. 15.3 Manual printhead wiping The manual printhead wipe has 3 functions, these are:  Cleans printhead nozzle surface from waste ink, dust, debris, particles. ...
  • Page 81  Manual wiping process: 1. Open cover on TrojanTwo press to gain access to the print engine. 2. Press Home Maintenance Module button in TrojanTwo -> Handling menu to gain access to printhead from below: Maintenance Module Printhead Maintenance module in home position. The printhead is situated 40mm from the edge of the print engine.
  • Page 82 4. Wipe printhead surface: Make a single move from one end to the other. NOTE: DO NOT MOVE THE CLOTH BACK AND FORTH! Always wipe with a single move. Wiping finished. TrojanTwo User Guide v3.8 Page | 81...

  • Page 83: Trouble Shooting

    16 Trouble shooting This section will help you trouble shoot various error states and scenarios. 16.1 Error States Problem Solution Web status display: Error (1) is The initialization of the web-path routine failed during start up, displayed after pressing the Green usually due to a time out of the initializing process.
  • Page 84 Web status display: Error (7) Motor safety switch is shorted, please contact support. Too high input current for BLDC driver causes Emergency Board relays to hang. Web status display: Error (8) Factory calibration variables loaded, please contact support Web status display: Error (9) Incompatible FPGA Version, please contact support Web status display: Error (10) BLDC calibration check failed, please contact support...
  • Page 85 B) Try to move the maintenance tray manually and check if the tray can move freely on the rails. Then use the red button at HOME-> Settings->Network menu to restart the print engine. Contact support if A) and B) options cannot solve the issue Error display: One or more ink tanks are out of ink.

  • Page 86: Error Messages On Screen

    16.2 Error messages on screen When an error happens instructions and error messages can appear on the screen. Missed TOF (Top of Form) Wrong TOF mode is selected at Media Settings menu or gap/blackmark sensor is not calibrated (see section 10 for printing modes and sensor calibration). Bag Out error One of the ink tanks run out of ink during printing.
  • Page 87 Can be pump motor failure, like encoder wheel on motor is filthy or pump stuck, electrical failure etc. Contact Trojanlabel support when this happens. NOTE: When pump is transferring ink from the ink tanks to the reservoirs, then ink movement is simulated on the screen between large ink tank and smaller reservoir tank status bar.

  • Page 88: Firmware Update Failure

    (TrojanTwo) tab will appear on screen. If for some reason the second recovery attempt fails, please contact Trojanlabel support Firmware update text changed to red. TrojanTwo User Guide v3.8...

  • Page 89: Slitter For The Trojantwo

    17 Slitter for the TrojanTwo 17.1 Purpose The slitter option is an in-line slitter that works perfectly with die cut label material. Slit up to four (4) rolls, with the three (3) easy to replace oscillating blades that ensures long life time and perfect cuts. The blades can placed in any position or moved to the side when not in use.

  • Page 90: Replacing Blades

    17.3 Replacing Blades The blades for the slitter are consumables and recommended to be replaced when sharpness decrease is detected. CAUTION: Never try to replace the slitter blades during operation! a) Press Emergency Stop button on top of the TrojanTwo press to power off slitter device Emergency Stop button b) Move the slitter blades to the right side: Slitter blades in their sockets x3...
  • Page 91 c) Loosen the screw which fixes the blade into the socket, use Allen key (size: 3mm) for loosening the screw. d) Replace the blade and tighten the screw again. TrojanTwo User Guide v3.8 Page | 90...
  • Page 92 e) Move each blade to the left after finished with changing the blades one by one to have better access to the rest of the blades. TrojanTwo User Guide v3.8 Page | 91...
  • Page 93 TrojanTwo User Guide v3.8 Page | 92...

  • Page 94: Software Settings And Usage

    17.4 Software settings and usage 17.4.1 Enable Slitter in TrojanTwo User Interface NOTE: The slitter function is visible and enabled in the user interface if the slitter device is installed.  The slitter device only works if TOF mode is set to Die cut in the Media Settings menu Die cut mode selected at TrojanTwo ->...

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