Troubleshooting - Sony BRAVIA DMX-WL1 Reference Manual

Troubleshooting

If you have questions, service needs, or require
technical assistance related to the use of your
Sony BRAVIA Wireless Link, please visit our
website or call one of the following numbers:
Condition
The POWER LED of the receiver
unit does not light up
The receiver unit displays nothing
on the TV
The receiver unit displays a
message on the TV "Unable to
communicate with transmitter."
The receiver unit displays a
message on the TV "Unable to
communicate with transmitter."
and the LINK LEVEL LED of the
transmitter unit is still blinking
LINK LEVEL LED is less than
three
The receiver unit displays a
message on the TV "This signal is
not supported by the transmitter."
Explanation/Solution
• Make sure the AC power cord and the AC power adapter are connected
securely.
Turn the TV power on.
Set Control for HDMI of the TV to On.
If the Control for HDMI setting on the TV is Off, you must turn on or off the
receiver unit by pressing the POWER button of the unit.
• Check the connection of HDMI cable between the receiver unit and the TV.
• Check the HDMI input selection of the TV.
• Make sure the power of the transmitter unit is on.
• Put the transmitter unit near the receiver unit.
• If you use a cordless phone, try turning off the power or moving it away from
the units.
• If you use 5 GHz wireless LAN, try turning off the power or moving it away
from the units.
• Put the transmitter unit near the receiver unit.
• Try to install the receiver unit in an alternate location.
• Try to find the best place and direction of the transmitter unit and the receiver
unit.
• Remove the objects between the transmitter unit and the receiver unit.
• If you use a cordless phone, try turning off the power or moving it away from
the units.
• Confirm the receiver unit is turned on.
• Check the connection of the cable between the equipment and the transmitter
unit.
• Check the connected equipment is turned on.
• Set the resolution of the equipment to 480i, 480p, 720p or 1080i before
connecting to the unit.
• If you currently use equipment connected directly to your TV with 1080p
resolution, make sure to change the equipment's resolution to 1080i or less
before connecting it to the transmitter unit.
• For PLAYSTATION 3, press and hold POWER for several seconds from
®
standby to reset the resolution to 480p (HDMI) and 480i (Component). You
may also use the PS3 menu to set the output resolution to 1080i or less before
connecting to the transmitter unit.
• PC resolutions are not supported by this product.
• Non-standard signals may not work on the IN 5 COMPONENT input.
http://www.sony.com/tvsupport
1-866-918-2485 for US Support
1-877-899-SONY(7669) for Canadian Support
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