ORACLE LIGHTING BC-1 Troubleshooting Manual

*Never cut or modify control unit connectors. To extend use the 4 Pin Extension
Cable (ORACLE Part # 5814-504)*
In the event that you are experiencing connectivity issues or no response to commands within the
app, please follow these steps:
1. Check to ensure Location Services is enabled in your smart device settings menu (refer to
device specific manual)
2. Check to ensure your smart device is running the latest software update
3. Delete & re-install the ORACLE ColorSHIFT app to ensure you are running the latest version
4. Disconnect power from the control unit for 10 seconds then re-connect
5. Ensure the Bluetooth function is enabled on your smart device (Device Settings > Bluetooth)
See Fig. 1
6. Ensure your BC1 is paired in the ORACLE ColorSHIFT app settings & a check mark is visible next
to the device name See Fig. 2
If you are experiencing issues with output or color inaccuracy, please check the following:
•
Ensure your ColorSHIFT product is wired to the RGB adapters properly:
o (Adapter) White – (Product) Black
o (Adapter)
o (Adapter)
o (Adapter)
•
Ensure RGB adapter or Plug & Play ORACLE Product connector is plugged in properly with
arrows matching See Fig. 3
•
If you experience issues such as a single color (Red, Green, Blue) staying illuminated when
powering the unit OFF in the app – Power the unit ON & check to see if that same color seems
to mix with other selected colors – If this happens, contact us for warranty support at the link
below
BC-1 TROUBLESHOOTING GUIDE
Red – (Product) Red
Green – (Product)
Blue – (Product) Blue
Green