Frequently Asked Questions/Troubleshooting - CANGAROO VISION User Manual

13. Open the camera feed on your computer: Open the following website: https://eyeplus.closeli.com/login.
Log in using your account and password.
FREQUENTLY ASKED QUESTIONS (TROUBLESHOOTING)
1. Can't add the device:
A. Make sure the camera has been reset. Press the Reset button until you hear the prompting tone.
B. The device supports only 2.4GHZ Wi-Fi. If your Wi-Fi router is 5GHZ, switch to dual model 2.4/ 5GHZ.
С. Turn on the GPS service before adding the camera to your mobile device, if it is with Android. After
installation is complete, you will be asked to turn on the GPS service, when you use the app for the first time. If
you decide not to turn on the GPS, you will have to delete and reinstall the app again.
D. Confirm if the camera is connected to another account. There are 4 voice prompts during this process:
(1) "Please, configure camera by scanning code or AP hot spot."
(2) Select your Wi-Fi network and enter your password. After the device makes a beep sound, you will hear
„Please, wait for Wi-Fi connecting".
(3) „Please, wait for internet connecting"
(4)„Internet connected, welcome to use cloud camera."
•If you cannot proceed to the second step, check if your Wi-Fi channel is not hidden. The Wi-Fi must not be far
away from the camera. If this way does not work, scan the QR code to add the camera.
•If you cannot proceed to the third step, reduce the number of the users of the Wi-Fi or delete the special
characters of your Wi-Fi password.
•If you cannot proceed to the forth step, try again. If you keep facing the problem with adding the device,
contact the shop, from which you bought the product.
2. Why does it have interval while the video is recording to the TF card?
The size of the video file is limited. Once the size of the video is close to the critical value, the video file will be
created and the next video will continue to be recorded. There is an interval but short one.
3. The TF card cannot be identified: Check if the TF card meets the requirements. When the Wi-Fi signal is not
good, the card may not be identified as well.
4. After the Cloud service expires, the video recording timeline is blank: The video clip cannot be played if the
Cloud service expired. This is in case there is no TF card in the camera, and the video cannot be recorded.
If the TF card works always, but the video files expire, check the status via Check TF card state. If everything is
normal with the card, but the videos are not recorded on it, format the TF card. If it still does not work, change
it with new one. And try again.
5. Why I cannot receive notifications on my phone? Make sure that the app gets the message pushing right.
Otherwise, when you are watching the real-time video in the App, there are no warning notifications. The
reason is that it's unnecessary to send notifications, when you are watching the video online. When the
message push system is advanced, the warning notifications will not be sent to your phone all the time, but it
will record all the messages and videos.
6. Camera disconnect? Check the power and the internet connection, after that restart the camera. If nothing
happens, remove the camera from the app and add it again.
7. Circle in the video, it runs slowly? A circle in the video means that it is still loading, check your internet
connection.
8. How do the other people watch the video? Share the App account with the other people.
9. How many people can use the account simultaneously? There is no limit.
10. Why adding the camera to another account would fail? One camera, one account. If you want to add the
camera to another account, remove the camera from your account/ mobile device.
11. How can I connect my camera to another Wi-Fi network?
Two ways:
A: When you need to change to another Wi-Fi network, without moving the place, on which the camera is
positioned:
Parameter setting (Настройка на параметъра) >> Wi-Fi network (Wi-Fi мрежа) >> Select the Wi-Fi (изберете
Wi-Fi)
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