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Welcome to the Family An owner’s manual and guide to making the most of your Mamava pod Mamava Customer Experience 802.347.2111 customerexperience@mamava.com 200416...
It’s Official. You’re the proud new owner of a Mamava lactation pod (perhaps even a pod of pods). Ah, but post-delivery and assembly, what’s next? Taking care of a new addition can be daunting—we get it. That’s why we created this owner’s manual. From helping breastfeeding and pumping mamas find your Mamava pod(s) to tips on taking good care of it and help in handling hiccups, we’ve got you...
Mamava’s Smart Platform Mamava pods are powered by a smart technology system that enables easy wayfinding, autonomous access and a delightful experience for moms, plus remote monitoring and helpful feedback for you. Wayfinding + Access find pods, receive vacancy alerts,...
Wayfinding Be sure all breastfeeding and expectant mamas who may need to use your Mamava pod know about this great amenity you’re offering. Here are a few ways you can help them find the space easily. (We suggest you do them all.)
Directional signage We recommend adding box signs, stand-up banners, banners, and wall decals—they’re all great ways to help mamas find your Mamava pod. Maps + directories (including those online!) Mamava Lactation Suite Locations Add the location of your Mamava pod to maps and directories of your Soldier Field facility—any guides used to indicate restrooms, elevators, or other amenities.
Access Mamava’s smart technology platform enables pod access with the touch of a button. Like magic. But there are other ways to get inside too—a combination keypad, and even old-school keys. Pod access through: Mamava app Via Bluetooth, the app allows mamas to open the pod with a press of a button. The app...
The Schlage FE575 on the pod can be unlocked with two four-digit admin codes (found on lock manual) and four preprogrammed Mamava codes which are crucial to app-enabled entry (if the Bluetooth connection fails between the pod and a phone). Twelve slots remain for you to create custom codes.
Helpful signage *For a list of Mamava’s favorite products for keeping your pod clean and comfortable, Providing a number to call or location to visit and ideas for additional amenities, visit: if there’s a problem with the pod goes a long...
4 Things to Know About Your Pod You are the primary caretaker. Once delivered to you, your Mamava pods are yours to love and care for. We certainly are available to help if needed. For service or maintenance issue, please contact service@mamava.com, submit a service form on our website, or call us at 802.347.3211.
Share out the nice comments you (no doubt!) Repeat periodically or incorporate into your company’s will receive about your Mamava pod. Tag us when you onboarding process. Don’t forget to mention why it’s share—we love to see what’s going on in your world important to have this space.
*Usage time, vacancy alerts, and comfort controls not available in pods with serial number 768 and lower. (See page 10 for where to find your serial number) Mamava Mobile App • 12...
Moms say the pod is too hot. (Or too cold.) The temperature of your pod will stay at the temperature of the air around it, give or take a few degrees. Be sure your Mamava pod is placed in a location that is adequately serviced by your HVAC system.
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+ Installation Guide. To move your pod greater distances, across uneven floor surfaces, or if you need to store it, please contact us about how to break down your Mamava. The Solo pod must be disassembled before moving and placed on a flat, level floor.
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Including plumbing would significantly reduce the mobility and affordability of the pods for too many facilities. Why isn’t there a changing station? Mamava pods are designed for food prep. Changing diapers in a pod makes them function more as a bathroom. Are you hiding breastfeeding? (Of course not!) Breastfeeding is beautiful and mamas have the right to feed their babies however and wherever they choose.
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Software shall remain with Mamava, its affiliates and their licensors. This License does not convey to you title or interest in or to the Software. Mamava and its affiliates reserve all worldwide rights not expressly granted under this Agreement.