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Pakedge Device & Software C36-07 User Manual

Enterprise-class, fully managed, wireless access point controller
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PAKEDGEDEVICE&SOFTWARE INC.
C36
ENTERPRISE-CLASS, FULLY MANAGED, WIRELESS ACCESS POINT
CONTROLLER
USER MANUAL
VERSION 1.2

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Summary of Contents for Pakedge Device & Software C36-07

  • Page 1 PAKEDGEDEVICE&SOFTWARE INC. ENTERPRISE-CLASS, FULLY MANAGED, WIRELESS ACCESS POINT CONTROLLER USER MANUAL VERSION 1.2...
  • Page 2 FCC Certifications This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 3 Safety Precautions: To reduce the risk of fire, electric shock, and injury to persons, always follow basic safety precautions when using this device:  Read all of the instructions (listed here and/or in the user manual) before you operate this equipment.

  • Page 4: Table Of Contents

    CONTENTS Quick Controller Overview ........................4 Preparing to Install the Controller ......................5 Installation ............................5 Setting Controller IP Address ........................5 The Wizard ..............................9 Step 1: Firmware ........................... 9 Step 2: Discover and Manage AP(s) ....................10 Step 3: Global Configuration ....................... 11 Advanced Settings in Global Configuration ..................

  • Page 5: Quick Controller Overview

    QUICK CONTROLLER OVERVIEW The front panel of the C36 has a pair of blue LEDs. See the below table for more information. Label Function Description Hard Drive Activity When lit, the hard drive is in use Power indicator light When lit, indicates that unit has power The rear panel is where the physical cabling (power, Ethernet, console) is located.

  • Page 6: Preparing To Install The Controller

    PREPARING TO INSTALL THE CONTROLLER Installing the C36 is similar to installing a network switch. If you have installed a managed switch before, the process will be very similar. Tools required: o Phillips screwdriver (if using rack-mount brackets). o PC or laptop with Ethernet interface and a web browser (an integrated DB-9 port or USB- to-Serial adapter may be necessary if you would like to use the console interface).
  • Page 7 5. A web page will appear prompting you for a username and password. Enter pakedge as the username and pakedgec for the password. Then click Login to log in to the web administration portal. 6. Once you have logged into the controller, you will see the Dashboard. 7.
  • Page 8 8. Click LAN Settings. 9. Enter the correct default gateway. Click Save to finalize the settings. Now that your controller has the correct default gateway, you can skip to the section titled Wizard. 10. Connect an Ethernet cable from your computer to the C36 directly. 11.
  • Page 9 14. Hover your mouse over Settings at the top. Click Macrocell Controller. 15. Click LAN Settings. 16. Enter the correct IP address information. Click Save to finalize the settings. You can now connect the controller to your network. Page | 8...

  • Page 10: The Wizard

    THE WIZARD The Wizard will discover, manage and configure your access points. Making it a quick and easy tool to get your wireless network up and running. STEP 1: FIRMWARE 1. Log in to the C36 and hover your mouse over Wizard towards the top. Click Run Wizard. 2.

  • Page 11: Step 2: Discover And Manage Ap(S)

    5. The icon - indicates which access points have an older firmware and which version they should be updated to. Select the highlighted APs and click on Update AP Firmware. Once the process is complete, all your access points should display a green icon like this: 6.

  • Page 12: Step 3: Global Configuration

    STEP 3: GLOBAL CONFIGURATION 1. In this step you will configure up to 4 SSIDs, as well as an optional guest network.  Enable: Allows you to enable/disable an SSID  SSID: Enter the SSID name  Suppressed SSID: When this is set to On, the SSID will be active but you will not see it broadcasting and will need to manually enter the SSID name to join it ...
  • Page 13 3. Once you have selected the number of SSIDs you wish to use, you will be able to configure the SSID. The SSID options are very similar to the options available on the W6. 4. You will have two options on the W7 that say Band Steering and Clone to 5 GHz. Band Steering pushes devices that support 5 GHz over to that band instead of keeping them on the more congested 2.4 GHz band.

  • Page 14: Advanced Settings In Global Configuration

    6. The 5 GHz settings will look similar to the 2.4 GHz settings. You will be asked how many SSIDs you need. 7. Once you have selected the number of SSIDs you want, you can configure the SSID name, security, password, etc. 8.

  • Page 15: Guest Network (Optional)

    Channel mode: This option will allow you to set the channel width of your access points. When set to 40 MHz, the access points will be allowed to use more channels to increase throughput (speeds). Although this can be beneficial, it can also cause issues. If you are in a popluated area, using more channels will increase the chances of encountering interference.
  • Page 16 2. Here you can change the SSID and password of the guest network. You have the option to change the subnet that the guest network is on, if desired. The Default Gateway must be set to the IP address of your router. The DNS can usually use the same IP as your default gateway, but you can use a publicly available DNS server such as 8.8.8.8 as well.

  • Page 17: Access Point Overview

    5. When the controller is applying the changes to the access points, you will see a screen similar to the following: 6. Once the C36 is done applying the configuration to the access points, you will be redirected to NOTE: After the configuration is done on the the Access Point Overview page.

  • Page 18: Dashboard

    DASHBOARD The dashboard will display connected access points at the top. You can click on the Widgets button towards the upper-right hand side to display all of the widgets on the C36. The following is an example of the widgets screen. Page | 17...
  • Page 19 The widgets will display important information about the controller.  CPU Consumption: Measures how much of the C36’s CPU is being used. For best performance, keep it below 65-70%.  Memory Consumption: Measures the C36 memory usage. For best performance, keep it below 60%. ...
  • Page 20  Clients per AP: This widget will show you all the clients connected to your APs. You will see a bar graph that lists the number of devices per AP. You can click on this bar to get more information about the connected device, its MAC address, and the signal strength.

  • Page 21: Reports

    REPORTS The Reports page gives you summarized and detailed information about your access points and the connected clients. In addition, this section provides logs, when APs go offline/online, and whenever the global configuration is updated. “Reports” has 5 sections:  Summary: Provides basic information about your access points, like MAC address, AP model, AP mode (B/G/N), wireless channel, AP firmware version, IP address of the AP, and the default gateway.
  • Page 22  Custom: Allows you to create your own reports with the information in the order you prefer. Click Create to create a report. 1. Select the APs you want to monitor from the Available AP section. The order in which the APs are displayed under Monitored AP will be the same on the custom report.

  • Page 23: Settings

     Client list: The client list displays all of the devices connected wirelessly.  Client History: The client history section reports when clients move from one AP to another and from one band to another. SETTINGS MACROCELL CONTROLLER The Macrocell Controller option has 7 sections to it. Here you will be able to perform functions such as changing the password to the controller, resetting the controller, updating firmware, and much more.
  • Page 24 Maintenance Here you can perform several functions. Each function is covered in the next section. o Backup Configuration: The C36 allows you to back up configurations you made to the controller in you ever need to factory default the C36. These changes include the global configurations, IP address, and host name.
  • Page 25 Time and Date In this section, you can set the time, date, country, and whether you want the time displayed in a 12 or 24 hour format. LAN Settings Change the IP address, subnet mask and gateway of the C36. SNMP Enable/Disable SNMP.
  • Page 26 License This section displays each access point and its license status. If you are getting a red thumbs down, verify that you have enough licenses for all the access points, that the firmware is up-to-date on each AP, and that they are being managed by the C36. Page | 25...

  • Page 27: Access Point

    ACCESS POINT The access point section will show you how to manually configure access points and reboot access points. This section also shows you how to adjust the LED lights of your access points. MANUAL You can configure your access points manually under the Manual Setup page if you decide not to use the Wizard.

  • Page 28: Led Controls

     You can change the channel and transmit power under the Channel and Power options. Make the necessary changes to all the APs and then click Save Channel/Power. LED CONTROLS The LED control section will allow you to turn LEDs on/off on any of the access points. This can be beneficial in trying to locate a particular access point.

  • Page 29: Access Point Firmware

    ACCESS POINT FIRMWARE This section checks your AP(s) for their firmware version and allows you to update to the latest available firmware version. Under the column Status we have different symbols to indicate what action is needed. o Upload Firmware File: Here is where you will upload any newer firmware files that you wish to push to the access points.

  • Page 30: Global Configuration

    4. Now that the access point is managed, you will see that it needs to be configured. Again, select the access point and click Configure. The C36 will now push the global configuration to the new AP. 5. Once finished, the access point will display as online. GLOBAL CONFIGURATION The settings for the Global Configuration section have already been discussed earlier in this manual, in the section The Wizard Step 3: Global Configuration.

  • Page 31: Advanced

    ADVANCED The Advanced section talks about setting up MAC filtering, wireless schedules, and client limits. MAC FILTERING With MAC filtering, you can allow/deny wireless clients from connecting based on their MAC addresses. By default, MAC filtering is disabled. If you want to enable it, please take the following steps. 1.
  • Page 32 4. Under MAC filtering options you will have two choices. Allow list: This option will configure the access points so that only the MAC addresses you specify are allowed to connect to the wireless. All other MAC addresses will not be allowed to connect to the wireless access points.
  • Page 33 8. You can also block a device from your wireless network from the Widgets page. Navigate to the dashboard and click on the Widgets button on the upper right-hand side. 9. Click on the bar graph for the access point with the wireless client that you wish to block. 10.

  • Page 34: Client Limit

    11. You will then see the following message letting you know that the MAC filtering feature will be changed to block the device you have selected. Click Yes to apply the settings. 12. You can also unblock a device from the same screen. The following shows an example of this. CLIENT LIMIT The Client Limit option will prevent any W7 access points from becoming overburdened with too many wireless clients.

  • Page 35: Scheduling

    SCHEDULING The scheduling feature will allow you to set up a WiFi schedule so that the wireless will only be active at certain times. By default, scheduling is disabled. To configure a schedule, please follow the steps below. 1. Navigate to the advanced settings and click Config under Scheduling. 2.
  • Page 36 5. Here you can define the parameters of the schedule. Each of these options is described next.  Schedule Name: This is the name of the schedule.  Schedule Options: You will be able to set the access points to either reboot, have both the 2.4 GHz and 5 GHz bands active or only have a particular band active.

  • Page 37: Site Survey

    6. Once you have finished entering the information for the schedule, click Save. The schedule will now be listed. 7. Click on Apply and then click on Save and Apply. 8. The controller will then apply the settings. 9. Once finished, you will be returned to the scheduling section. SITE SURVEY The Site Survey will allow you to do a channel scan from any of the access points that the C36 manages.
  • Page 38 2. Here you can select an access point from which you would like to do a site survey. Simply click on the radio button on the right, and then click on Site Survey. 3. Once the site survey is complete, you will see a list of the access points in the area along with their channels and signal strength.
  • Page 39 5. Here you will see the site survey for the 5 GHz band. Unlike the 2.4 GHz band, all of the channels in the 5 GHz band are non-overlapping. This is critical for avoiding interference. As long as each access point is set to a different channel, they will not cause interference to one another.

  • Page 40: Ap Deployment

    AP DEPLOYMENT The AP Deployment page lets you upload floor plans onto the C36 and create a heat map for your site to assist with the placement of access points. This will help optimize wireless coverage throughout the property. To configure AP deployment, follow these steps: 1.
  • Page 41 3. You will then be presented with the following page. Here you will be able to upload a floor plan onto the C36 and create the heat map. 4. Click on Upload Floor Plan. 5. Upload your floor plan. Note that you can only upload .jpeg or .png file types. Enter a name for your floor plan and click Continue.
  • Page 42 7. You will now see your floor plan on the C36. 8. Before you can add access points to the heat map, you will need to set a scale. This will tell the C36 how large the site is and display the proper coverage of an access point. To set the scale, click Add Floor Plan Scale.
  • Page 43 9. You will now have a line that you can maneuver as you like. Move the end points to a spot on the floor plan with a known distance. 10. Enter the distance in either feet or meters. Click Set Scale. 11.
  • Page 44 12. With the scale set, you can now close the menu on the right-hand side. 13. Now, we can begin adding access points. Simply drag an access point to the floor plan to view the coverage. You can continue adding access points to the map. 14.
  • Page 45 15. To remove an access point, double-click it and then click Remove AP. 16. When placing a W7 access point on a floor plan, you will see two circles. The smaller circle represents the 5 GHz range and the wider circle represents the 2.4 GHz range. You can hide either band from the heat map by clicking Hide on the band you wish to remove.
  • Page 46 19. To change the Name/Location, click on Edit. 20. The name of an access point is its MAC address by default. To enter a new name, simply click on the text box and begin typing. Click Save once finished. 21. To change the channel of the WAP, click Edit. 22.
  • Page 47 23. If you wish to continue making changes to your heat map, click Save. This will save your changes but not apply them—that way, you can finish the configuration of your heat map. If you want to apply the changes to the Global Configuration, click Save and Apply Changes. Please note that this will cause your access points to update.
  • Page 48 WIRELESS OPTIMIZATIO N The C36 runs some sophisticated intelligence and algorithms to determine the best optimal settings for you network. This can be done manually or automatically in the background based on the customer’s preference. To optimize your wireless network, Under Dealer Tools click Wireless Optimization. You can optimize your network based on your needs.
  • Page 49 save and apply the optimization settings and that will be based on the number of Access Points you have on the network. Click Save and Apply to apply your optimization settings or Cancel to cancel all your changes. SmartWav™ technology works in the background to detect any interference from devices on the network that are not controlled by the C36.
  • Page 50 This information will be analyzed and the controller makes a decision on the best settings and applies these changes at a scheduled default time of every Sunday at 2:00 am. Please note that this scheduled time may be changed by our support personal only. Please call our support line if you like this time changed.

  • Page 51: Contact Us

    CONTACT US This section includes our technical support phone number and email address. You can also fill out the support form and our technical support department will receive and respond to you ASAP. Page | 50...

  • Page 52: Limited Warranty

    LIMITED WARRANTY Model C36 Congratulations on your purchase of a Pakedge Device & Software product! Pakedge designs and manufactures the finest home networking products. With proper installation, setup, and care, you should enjoy many years of unparalleled performance. Please read this consumer protection plan carefully and retain it with your other important documents.
  • Page 53 INSTALLTION AND SETUP WORK BE PERFORMED ONLY BY AN AUTHORIZED PAKEDGE DEALER TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY. THIS WILL ALSO ENSURE THAT YOU ENJOY THE FINE PERFORMANCE YOUR PAKEDGE PRODUCT IS CAPABLE OF PROVIDING. Rights, Limits, and Exclusions Pakedge limits its obligation under any implied warranties under state laws to a period not to exceed the warranty period.
  • Page 54 Pakedge Device & Software Inc. 3847 Breakwater Avenue Hayward, CA 94545-3606 U.S.A. 877-274-6100 Email: support@pakedge.com www.pakedge.com pakedgedevice&software inc. 3847 Breakwater Avenue Hayward, CA 94545 Visit us at:www.pakedge.com © Pakedge Device & Software Inc. 2014 – All Rights Reserved Page | 53...

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