Related Manuals for HP 24mq
Summary of Contents for HP 24mq
- Page 1 Maintenance and Service Guide HP 24mq model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Before performing any maintenance or service, be sure to read “Important Safety Information”. a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ..............................4 Important safety information .......................... 4 Important service information and precautions ....................4 RoHS (2002/95/EC) requirements ......................... 5 General descriptions ............................. 5 Firmware updates ............................5 Before returning the repaired product to the customer ................. 5 2 Monitor features .............................. -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information A power cord is included with the monitor. If you use another cord, use only a power source and connection appropriate for this monitor. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization ● HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features ● HDCP (High-bandwidth Digital Content Protection) copy protection on all digital inputs ●... -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components Control Function Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu. When the OSD menu is open, the Menu light turns on. -
Page 8: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-1 Rear components Component Function Power connector Connects the power cord. Connects the HDMI cable to a source device such as a HDMI port computer or game console. -
Page 9: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on a label on the rear of the monitor panel. You may need these numbers when contacting HP about the monitor model. For worldwide models:... -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description PANEL BEZEL L238W-Zat10-p12 BASE_ASS’Y L27W-Zat10-p12 NA LENS L215W-Zat10-s10 ADAPTER BOARD NA MAIN BOARD MAINFRAME KEY BOARD REAR_COVER L238W-Zat10-p12 stand ass'y NA LGD INSULATING SHEET SCREW 3 4 SCREW M4 8 SCREW D3 6... -
Page 11: How To Order Parts
You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. -
Page 12: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 13 Before removing the RC, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. Step Figure Description Lay the monitor on a flat, soft and clean Preparation and surface. remove the Remove the stand-base screws to ass'y remove the...
- Page 14 Disconnect the Disconnect the tapes and tapes and remove the remove the screws. screws. Remove Remove the the Led Board LED Board Remove the Remove the screws and screws and disconnect the disconnect the pins. pins.
- Page 15 Main Board Remove the mylar. remove Remove the the screws to main board and remove the the power board main board and the power board.
- Page 16 Main Board Power Board Disconnect the Disconnect the pins pins Main Board Power Board...
- Page 17 The Mainframe The Mainframe Remove the Remove the screws to screws to remove the key remove the key board board The Rear The Rear Cover Cover...
- Page 18 The panel and The panel and the bezel the Bezel.
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Page 19: Power Board
Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. Remove the power board: 1) The HP 24mq power board connector position is as follows: Warning: After unplugging the... -
Page 20: Connector Repair
Connector repair This procedure includes HDMI and D-SUB connectors. The connectors are on the main board (board part number CBPRNE7HPQ6). The connectors identifiers are as follows: Connector Location HDMI CN503 D-SUB CN101 Main Board CN503 CN101 Before repairing connectors, follow these steps: ▲... -
Page 21: Hdmi Connector Cn503
IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. • Electrostatic protection is required when component replacement is required. • The monitor meets ROHS, please use Lead-free solder wire for soldering. •... -
Page 22: D-Sub Connector Cn101
3) Lift the CN503 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. D-SUB connector CN101 Repair the D-SUB connector: 1) Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. -
Page 23: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Operating description Tool used Tool used Function test st item HDMI test Confirm whether image displays and sound plays Computer or DVD After repair, be sure to confirm that all functions are working. - Page 24 Image appears Brightness setting is too Open the OSD menu, and select Brightness low. blurred, to adjust the brightness scale as needed. indistinct, or too dark. “Check Video Cable” Monitor video cable is Connect the appropriate video signal cable disconnected. is displayed on the between the computer and monitor.
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Page 25: Index
Index components RC removal, 13 front, 7 rear components, 8 rear, 8 removal connector repair, 20 power board, 19 features, 6 RC, 13 firmware updates, 5 removal and replacement procedures, 12 front components, 7 returning to customer, 5 function test, 23 RoHS (2002/95/EC) requirements, 5 how to order parts, 11 safety information, 4...