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Troubleshooting Steps for all Bluetooth Speakers 1. Fully charge the speaker before using it for the first time https://helpguide.sony.net/speaker/srs-xb2/v1/en/contents/image/i0020_X33.png 2. First time pairing is not the same as second time pairing Many new devices automatically go into pairing mode the first time you turn them ON, but you will have to manually put your device into pairing mode second time onwards ...
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Disable and re-enable Bluetooth on your phone/computer and see if the speaker name appears in the list If this doesn’t solve your issue, also try restarting your phone/computer 5. Bluetooth connection with wireless speakers is suddenly disconnected The speakers may have automatically switched the Bluetooth connection to another paired device.