Telephone Assistance; Equipment Return - Ametek Drexelbrook Z-tron Level Control 502-302X Series Installation And Operating Instructions Manual

502-302 Series Z-tron
X
5.6 Telephone
Assistance

5.7 Equipment Return

_________________________________________________________________________________
TM Level Control
If you are having difficulty with your Drexelbrook equip-
ment, and attempts to locate the problem have failed,
notify your local Drexelbrook representative, or call the
factory toll free 1-800-527-6297. Drexelbrook Engineering
Company is located at 205 Keith Valley Road, Horsham,
PA 19044.
To help us solve your problem quickly, please have as
much of the following information as possible when you
call:
Instrument Model # 502-302X Z-tron___________________
P.O. #_______________________________________________
Date________________________________________________
Insertion Length_____________________________________
Application__________________________________________
Material being measured______________________________
Temperature_________________________________________
Pressure_____________________________________________
Agitation____________________________________________
Brief description of the problem _______________________
Checkout procedures that failed _______________________
Do not return equipment without first contacting the
factory for a return authorization number. Any equipment
being returned must include the following information in
addition to the above.
Reason for Return___________________________________
Return Authorization # ______________________________
Person to contact at your company_____________________
"Ship To" address____________________________________
If available, please also include the original P.O. number
and the original Drexelbrook order number.
To keep the paperwork in order, you must include a pur-
chase order with returned equipment, even though it may
be coming back for warranty repair. You will not be
charged if the equipment is covered under warranty.
Please return your equipment with freight charges pre-
paid. We regret that we cannot accept collect shipments.
Drexelbrook usually has exchange units available for
faster turnaround of repair orders. If you prefer your own
unit repaired rather than exchanged, please mark clearly
on the return unit, "Do Not Exchange".
Spare instruments are generally in factory stock. If the
application is critical, a spare chassis should be kept on
hand.
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Troubleshooting