Elite Products EKA-9210B Instruction Manual

LIMITED WARRANTY* ONE (1) YEAR
WARRANTY IS ONLY VALID WITH A DATED PROOF OF PURCHASE
1. Your small kitchen appliance is built with precision, inspected and tested before leaving
our factory.
2. It is warranted, to the original purchaser to be free from any manufacturing defects
under normal use and conditions for one (1) year, cord excluded. This Warranty applies
only to the original purchaser of this product.
3. If you need to exchange the unit, please return it in its original carton, with a sales
receipt, to the store where you purchased it. If you are past the stores allowed return
policy period, please see the enclosed Warranty.
4. If you use your appliance for household use and according to instructions, it should give
you years of satisfactory service.
5. During the one-year warranty period, a product with a defect will be either repaired or
replaced with a new or reconditioned comparable model (at our option) when the product
is returned to our Service Center. (See the "Returns" section below).
6. The repaired or replacement product will be in warranty for the remaining balance of
the one-year warranty period and an additional one-month period.
7. This limited warranty covers appliances purchased and used within the 50 contiguous
states plus the District of Columbia and does NOT cover:
- Damages caused by unreasonable use, neglect, normal wear and tear, commercial use,
improper assembly or installation of product.
- Damages caused in shipping.
- Damages caused by replacement or resetting of house fuses or circuit breakers.
- Defects other than manufacturing defects.
- Breakage caused by misuse, abuse, accident, alteration, lack of proper care and
maintenance, or incorrect current or voltage.
- Lost or missing parts of the product. Parts will need to be purchased separately.
- Damages of parts that are not electrical; for example: cracked or broken plastic or glass.
- Damage from service or repair by unauthorized personnel.
- Extended warranties purchased via a separate company or reseller.
- Consumer's remorse is not an acceptable reason to return a product to our Service
Center.
*One Year Limited Warranty valid only in the 50 contiguous states plus the District of
Columbia, excluding Puerto Rico and the Virgin Islands.
This warranty is effective only if the product is purchased and operated in the USA;
product usage which is in violation of the written instructions provided with the unit will
void this warranty.
For international warranty, please contact the local distributor.
**Any instruction or policy included in this manual may be subject to change at any time.
MAXI-MATIC, USA
18401 E. Arenth Ave. City of Industry, CA 91748
Customer Service Dept: (626) 912-9877 Ext: 120/107 MON-FRI 8am-5pm PST
Website: www.maxi-matic.com email: info@maxi-matic.com
RETURN INSTRUCTIONS
RETURNS:
A. Any return of defective merchandise to the manufacturer must be processed
accordingly by first contacting customer service (contact information shown below) to
obtain an RA # (Return Authorization Number). We will not accept any returns of
merchandise without an applicable RA #.
B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these
instructions if you are returning the unit to Maxi-Matic USA:
1. Carefully pack the item in its original carton or other suitable box to avoid
damage in shipping.
2. Before packing your unit for return, be sure to enclose:
a) Your name, full address with zip code, daytime telephone number,
and RA#,
b) A dated sales receipt or PROOF OF PURCHASE,
c) The model number of the unit and the problem you are having
(Enclose in an envelope and tape directly to the unit before the box is
sealed,) and
d) Any parts or accessories related to the problem.
3. Maxi-Matic USA recommends you ship the package U.P.S ground service for
tracking purposes. We cannot assume responsibility for lost or damaged
products returned to us during incoming shipment. For your protection, always
carefully package the product for shipment and insure it with the carrier. C.O.D
shipments cannot be accepted.
4. All return shipping charges must be prepaid by you.
5. Mark the outside of your package:
MAXI-MATIC USA
18401 E. ARENTH AVE.
CITY OF INDUSTRY, CA 91748
6. Once your return has been received by our warehouse, Maxi-Matic USA will
repair or replace the product if it is defective in material or workmanship, subject
to the conditions in paragraph B.
7. Maxi-Matic will pay the shipping charges to ship the repaired or replacement
product back to you.