Related Manuals for Intralot Dreamtouch Smart
Summary of Contents for Intralot Dreamtouch Smart
- Page 1 OHIO Dreamtouch Smart Lottery Terminal Manual Walmart Edition September 2020 © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 1...
- Page 2 Any rights not expressly granted herein are reserved. Declaration of Conformity Hereby, INTRALOT declares that the Dreamtouch Smart lottery terminal is in compliance with the essential requirements and other relevant provisions of Directives EMC 89/336/EEC and LVD 73/23/EEC. For further information, please visit http://www.intralot.com.
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Page 3: Table Of Contents
2.11. Load and Unload Paper Roll Chapter 5. Terminal Menu Chapter 3. RETAILER REPORTS 5.1. Terminal Menu 3.1. Accessing Reports 5.1.1. Changing Passwords 3.2. Financial Reports 5.2. Intralot Gaming System © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 3... -
Page 4: Chapter 1. Terminal Overview
The Dreamtouch Smart is a self-service ticket vending machine that allows players to purchase Instant and Online game tickets without assistance from the retailer. In addition, the Dreamtouch Smart will verify if tickets are winners, redeem winning tickets (valued at $50 or less) by applying credit to the player’s balance for additional purchases, and direct players to either the retailer or Lottery to claim their winnings. -
Page 5: Dreamtouch Smart Interior
6. Uninterrupted Power Supply (UPS) 1.2.1. PC The PC controls the operation of the Dreamtouch Smart and should not be touched. Each of the attached connectors control a specific aspect of the Dreamtouch Smart’s operation and, likewise, should not be touched unless expressly asked by an Intralot Hotline Operator or Customer Service Representative. -
Page 6: Security
Activate button on the remote, as shown, or by logging out and then back on. The remote also has an alarm button that will sound on the Dreamtouch Smart if you detect any malicious activity around the Dreamtouch Smart. -
Page 7: Chapter 2. Daily Retailer Operations
DAILY RETAILER OPERATIONS The Dreamtouch Smart enters Service Mode (or Retailer Mode) each time the door is opened. Once logged in, it is from this mode that books are loaded and unloaded, ticket roll stock is loaded, reports are requested, the cash box is accessed, and diagnostics are performed. -
Page 8: Menu Navigation
Menu Navigation After a user signs in, the Dreamtouch Smart will default to the terminal screen which is displayed to the left. Touch the Options button on the left hand corner to arrive at the Options menu. The Options menu contains functions that will be used most frequently by retail personnel and involve loading and unloading tickets, removing cash from the bill acceptor, and the Close Shift report used to reconcile when removing cash. -
Page 9: Book Operations
Under the options menu, select the Book Operations button to arrive at the above screen. Book Operations consist of three activities: Receiving shipments of scratch offs • Activating books of scratch offs • • Settling books of scratch offs © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 9... -
Page 10: Receive Shipment
Scan the barcode on any pack. Then, touch receive shipment, and then touch the exit button to return to the Options screen. A confirmation receipt will be printed. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 10... -
Page 11: Book Activation
2.3.2. Book Activation Books of scratch offs must be activated before loading them into the Dreamtouch Smart or winning tickets in the book will not be able to be cashed. Touch Activate Book from the Book Operations menu. The following screen displays: Scan the barcode from the pack. -
Page 12: Load Full Book
Load Full Book NOTE: Always verify the game parameters when you are loading books of tickets. Tickets may be loaded into the Dreamtouch Smart by using the barcode reader, manually entering information on the touch screen, or a combination of both. - Page 13 Once the book has been loaded, the screen indicates the process has been completed successfully. Touch the exit button to return to the Options menu. If it displays “OUT” or “- - - “, unload and reload the bin. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 13...
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Page 14: Unloading Scratch Offs
This function allows the retailer to collect cash from the bill acceptor and start a new reporting period. A Close Shift report should be done whenever cash is removed from the Dreamtouch Smart. NOTE: Cash should not be removed from cashbox without closing shift. -
Page 15: Removing & Replacing Cashbox
2.8. Removing & Replacing Cashbox Unlock and open the bill acceptor door located at the top right corner inside the Dreamtouch Smart. • Push down on the release latch at the back of the cashbox and lift to open. See instructions next to the •... -
Page 16: Clear Customer Credits
Select Clear Customer Credits from the Options menu to display the following screen: Then, touch the OK button, the OK button on the information box, and the exit button. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 16... -
Page 17: Important Telephone Numbers
Important Telephone Numbers When Important Telephone Numbers is selected from the Options menu, a list of telephone numbers to contact Intralot’s Hotline and the Ohio Lottery Commission is displayed. Touch the exit button to return to the options menu. If a customer has a concern regarding lottery purchases on their debit or credit card, please instruct them to call the Intralot Hotline and when prompted select the number 4 on their phone to reach the Credit/Debit support center. -
Page 18: Load And Unload Paper Roll
Route paper through the textured side of the green components as displayed below. Insert the paper under the print head, then return the metal tab on the print head to its original position to lock. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 18... -
Page 19: Chapter 3. Retailer Reports
• System reports provide the status of the peripherals, such as the bill collector, barcode reader, touch screen, and ticket bursters, as well as logged and security events, and the current Dreamtouch Smart configuration settings. 3.1. -
Page 20: Financial Reports
Financial Reports These reports include tickets cashed, book activations, book settlements, and the weekly invoice, as shown below: Touch the type of lottery report to expand to the sub-menu. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 20... -
Page 21: Lottery Reports - Book Settlements
3.2.1. Lottery Reports – Book Settlements The Dreamtouch Smart provides daily, week-to-date and weekly reports of book settlements that have occurred on the Dreamtouch Smart. Settlement reports show Instant ticket settlements by game and book, total quantity and total amount. -
Page 22: Cashed Tickets Report With Calendar
Selling Bonus 50.00- Powerball/Power Play Cashes 4.00- CLASSIC KICKER™ Sales 5.00 Instant Net Due 182.80 CLASSIC KICKER™ Cashes 12.00- CLASSIC KICKER™ Cancels 1.00- 123456-12345 01 TR:00000000170 EZPLAY Sales 100.00 © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 22... -
Page 23: Dreamtouch Operations
DreamTouch Operations Reports under DreamTouch Operations are local reports produced from information contained in the database on the Dreamtouch Smart. These reports show shift activity, Dreamtouch Smart inventory, transaction activity, and instant and online sales and cashes. The below picture is a list of the reports that are available from the DreamTouch Operations sub menu: 3.3.1. -
Page 24: Inventory Report
In addition, the report shows cash collected by denomination, total quantity of each denomination and total amount, as well as the total dollar amount of cleared credits. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 24... -
Page 25: System Reports
3.4. System Reports System reports are generally produced by a Dreamtouch Smart technician, lottery security personnel, or when requested by Intralot’s Hotline during a problem resolution call. System reports provide information related to: • The status of the peripherals, such as the bill acceptor, barcode reader, touch screen, and ticket bursters. - Page 26 The Security Report shows when the door was opened and closed, the date and time each event occurred and the login ID of the individual that performed the operation. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 26...
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Page 27: Chapter 4. Consumer Operations
Credit and Debit Cards The Dreamtouch Smart is equipped with an Ingenico card reader. The card reader allows players to use their debit or credit card to place funds on the machine. All funds placed on the machine using a debit or credit card must be played in full. - Page 28 If the system is down, the PIN pad will read “OUT OF SERVICE” 2. Please Wait will appear. 3. The player is then instructed to Insert or Swipe Credit Card © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 28...
- Page 29 5. If preferred language is English, no question is asked and “Please Wait, Do Not Remove Card” is shown” 6. After amount is selected and language is confirmed. It will confirm “Amount Ok $XX.XX?” a. If No is selected, the below message will appear © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 29...
- Page 30 Then this message will appear: 7. When “Yes” is selected the following message will appear: 8. After the PIN is entered in, and accepted the message “PIN OK” appears © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 30...
- Page 31 If processing completes, but the card exceeds amount used, the error message “002: EXCEEDS AMOUNT PLEASE REMOVE CARD” will appear: b. If processing completes, but the card is declined, the error message “Transaction Declined” will appear: © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 31...
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Page 32: Buying Scratch Offs
Pick 3™ game tickets may be purchased in $1 increments using the touch screen. The play type defaults to STRAIGHT, and next draw. Player may also insert a bet card to purchase. 4.3.6. Pick 4™ © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 32... -
Page 33: Using A Bet Card
Smart in order for the bet card to be accepted. • If an error occurs in reading a bet card, the player is advised via a message on the screen explaining where the error exists. © Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 33... -
Page 34: Using Play-It-Again Barcode/Qr Code
Ticket Checking • The Dreamtouch Smart can check instant and online tickets to see if they are winners. It can credit the customer’s balance from a winning ticket valued at $50 or less, if the customer wishes to do so. -
Page 35: Ticket Validation
Once the ticket has been scanned the second time, the winnings will be credited on the machine and the ticket is marked as "paid" on the central system and cannot be cashed again. The entire prize amount is credited to the balance on the Dreamtouch Smart and the player MUST •... -
Page 36: Chapter 5. Terminal Menu
5.1.1. Changing Passwords Passwords may be changed by the person in charge of the machine or by Intralot. Intralot has the ability to change any password or reset all passwords. The person in charge may change their own password or those of the clerks. -
Page 37: Intralot Gaming System
Intralot Gaming System The Intralot Gaming System menu provides access to authorized users to open the retailer screen. From this screen, a ticket reprint can be initiated. This is only available when a purchased ticket failed to print from the Dreamtouch Smart.
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