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Any rights not expressly granted herein are reserved. Declaration of Conformity Hereby, INTRALOT declares that the Dreamtouch Smart lottery terminal is in compliance with the essential requirements and other relevant provisions of Directives EMC 89/336/EEC and LVD 73/23/EEC. For further information, please visit http://www.intralot.com.
The Dreamtouch Smart is a self-service ticket vending machine that allows players to purchase Instant and Online game tickets without assistance from the retailer. In addition, the Dreamtouch Smart will verify if tickets are winners, redeem winning tickets (valued at $50 or less) by applying credit to the player’s balance for additional purchases, and direct players to either the retailer or Lottery to claim their winnings.
6. Uninterrupted Power Supply (UPS) 1.2.1. PC The PC controls the operation of the Dreamtouch Smart and should not be touched. Each of the attached connectors control a specific aspect of the Dreamtouch Smart’s operation and, likewise, should not be touched unless expressly asked by an Intralot Hotline Operator or Customer Service Representative.
Activate button on the remote, as shown, or by logging out and then back on. The remote also has an alarm button that will sound on the Dreamtouch Smart if you detect any malicious activity around the Dreamtouch Smart.
DAILY RETAILER OPERATIONS The Dreamtouch Smart enters Service Mode (or Retailer Mode) each time the door is opened. Once logged in, it is from this mode that books are loaded and unloaded, ticket roll stock is loaded, reports are requested, the cash box is accessed, and diagnostics are performed.
Menu Navigation After a user signs in, the Dreamtouch Smart will default to the terminal screen which is displayed to the left. Touch the Options button on the left hand corner to arrive at the Options menu. The Options menu contains functions that will be used most frequently by retail personnel and involve loading and unloading tickets, removing cash from the bill acceptor, and the Close Shift report used to reconcile when removing cash.
2.3.2. Book Activation Books of scratch offs must be activated before loading them into the Dreamtouch Smart or winning tickets in the book will not be able to be cashed. Touch Activate Book from the Book Operations menu. The following screen displays: Scan the barcode from the pack.
Load Full Book NOTE: Always verify the game parameters when you are loading books of tickets. Tickets may be loaded into the Dreamtouch Smart by using the barcode reader, manually entering information on the touch screen, or a combination of both.
This function allows the retailer to collect cash from the bill acceptor and start a new reporting period. A Close Shift report should be done whenever cash is removed from the Dreamtouch Smart. NOTE: Cash should not be removed from cashbox without closing shift.
2.8. Removing & Replacing Cashbox Unlock and open the bill acceptor door located at the top right corner inside the Dreamtouch Smart. • Push down on the release latch at the back of the cashbox and lift to open. See instructions next to the •...
Important Telephone Numbers When Important Telephone Numbers is selected from the Options menu, a list of telephone numbers to contact Intralot’s Hotline and the Ohio Lottery Commission is displayed. Touch the exit button to return to the options menu. If a customer has a concern regarding lottery purchases on their debit or credit card, please instruct them to call the Intralot Hotline and when prompted select the number 4 on their phone to reach the Credit/Debit support center.
• System reports provide the status of the peripherals, such as the bill collector, barcode reader, touch screen, and ticket bursters, as well as logged and security events, and the current Dreamtouch Smart configuration settings. 3.1.
3.2.1. Lottery Reports – Book Settlements The Dreamtouch Smart provides daily, week-to-date and weekly reports of book settlements that have occurred on the Dreamtouch Smart. Settlement reports show Instant ticket settlements by game and book, total quantity and total amount.
DreamTouch Operations Reports under DreamTouch Operations are local reports produced from information contained in the database on the Dreamtouch Smart. These reports show shift activity, Dreamtouch Smart inventory, transaction activity, and instant and online sales and cashes. The below picture is a list of the reports that are available from the DreamTouch Operations sub menu: 3.3.1.
3.4. System Reports System reports are generally produced by a Dreamtouch Smart technician, lottery security personnel, or when requested by Intralot’s Hotline during a problem resolution call. System reports provide information related to: • The status of the peripherals, such as the bill acceptor, barcode reader, touch screen, and ticket bursters.
Credit and Debit Cards The Dreamtouch Smart is equipped with an Ingenico card reader. The card reader allows players to use their debit or credit card to place funds on the machine. All funds placed on the machine using a debit or credit card must be played in full.
Ticket Checking • The Dreamtouch Smart can check instant and online tickets to see if they are winners. It can credit the customer’s balance from a winning ticket valued at $50 or less, if the customer wishes to do so.
Once the ticket has been scanned the second time, the winnings will be credited on the machine and the ticket is marked as "paid" on the central system and cannot be cashed again. The entire prize amount is credited to the balance on the Dreamtouch Smart and the player MUST •...
5.1.1. Changing Passwords Passwords may be changed by the person in charge of the machine or by Intralot. Intralot has the ability to change any password or reset all passwords. The person in charge may change their own password or those of the clerks.
Intralot Gaming System The Intralot Gaming System menu provides access to authorized users to open the retailer screen. From this screen, a ticket reprint can be initiated. This is only available when a purchased ticket failed to print from the Dreamtouch Smart.
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