Microsoft Surface Hub 2S Technical Faq
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Surface Hub 2S Technical FAQ
Microsoft confidential – internal/partner use only

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Summary of Contents for Microsoft Surface Hub 2S

  • Page 1 Surface Hub 2S Technical FAQ Microsoft confidential – internal/partner use only...
  • Page 2 This documentation is an early release of the final documentation, which may be changed prior to final commercial release and is confidential and proprietary information of Microsoft Corporation. This document is provided for internal and/or partner use, for informational purposes only. Microsoft makes no warranties, either express or implied, in this document.
  • Page 3: Table Of Contents

    Will Teams on Hub 2S support IM? ............................9 Is Hub 2S Teams certified? ............................... 9 Does Hub 2S support proximity-based meeting join as implemented in Microsoft Teams? ......9 Does Hub 2S support Autopilot? ............................9 When will cloud recovery imaging be ready and what can we recommend at this time? ......10 When will Hub 2S be TAA compliant? ..........................10...
  • Page 4 Setup & maintenance ..................................15 What are the serviceable components? ..........................15 Can I place Surface Hub 2S horizontally on a flat table? ...................16 How many persons are required to install? ........................16 Does Hub 2S use an official VESA mounting standard? .....................16...
  • Page 5 Is Hub 2S Energy Star certified? ............................18 Can connecting a USB-A or USB-C hub impact power delivery to the peripheral? ........18 How does Surface Hub 2S comply with power efficiency standards? ..............18 Does Surface Hub 2S require additional cooling? ......................18 What motion detector capabilities are included? ......................18...
  • Page 6: Introduction

    This document includes the latest technical specifications for Microsoft Surface Hub 2S, a summary of how Surface Hub 2S compares with Surface Hub 1, and answers to questions that customers may ask. It will continue to be updated in response to feedback from customers and the field.
  • Page 7: Pen Tech Specs

    Connector type Bluetooth 4.0 Compatibility Surface Hub 2S Surface Book 2 Surface Book Surface Studio 2 Surface Studio3 Surface Laptop Compatibility Surface Go Surface Go with LTE Advanced Tilt functionality is currently available Microsoft confidential internal and/or partner use only...
  • Page 8: Camera Tech Specs

    Charging Time 0 to 100 percent in ~1.5 hours Run Time 2 hours nominal AC output 88-265 V AC, 50-60Hz, Max 8 A/400 W DC output 24 V DC, Max 16.2 A /387 W Microsoft confidential internal and/or partner use only...
  • Page 9: Device

    Allows video to be passed directly to the • videoboard (bypassing the ingest process) for scenarios in which an external source is HDCP encrypted or is beyond the capability of the ingest subsystem. Microsoft confidential internal and/or partner use only...
  • Page 10: What Ports And Physical Buttons Are On Hub 2S

    (USB dongle support only). What ports and physical buttons are on Hub 2S? Figures 1-4 depict the location of ports and physical buttons. Figure 1. Front facing and underside view of I/O connections and physical buttons Microsoft confidential internal and/or partner use only...
  • Page 11 AC power ② 100-240V input IEC 60320 Connect to standard AC power and Surface Hub 2S will auto switch to the local power standard such as110 volts in the US and Canada or 220 volts in the UK. NOTE: When the AC cord is plugged in, the system remains in an off state in which only the system management controller (SMC), real time clock (RTC), and keypad are running.
  • Page 12 Mini ⑧ DisplayPort 1.2 output Mini DisplayPort DisplayPort Use for video-out scenarios such as mirroring the Surface Hub 2S display to a larger projector. Source ⑨ Use to toggle among connected ingest sources — external PC, HDMI, and DisplayPort modes.
  • Page 13: Can I Use Any Usb Port For Touchback

    I have multiple USB-A devices I want to attach to the Hub 2S. Can I use a USB-A Hub? Yes. Will this affect TouchBack functions? Can I use a USB-C Hub? Yes. Will this affect my Connect sessions, using this same USB-C port? Microsoft confidential internal and/or partner use only...
  • Page 14: My Laptop Does Not Have A Usb-C Port, Can I Use A Usb-A To Usb-C Cable To Send Video To Hub 2S

    No, but if you are logged on to the device, you can use available Windows store apps. Is Hub 2S Teams certified? Hub 2S is pending certification. Does Hub 2S support proximity-based meeting join as implemented in Microsoft Teams? Not at this time.
  • Page 15: When Will Cloud Recovery Imaging Be Ready And What Can We Recommend At This Time

    If another party is using Skype will Hub 2S support that? Yes, Hub 2S switches from Teams to Skype to accommodate this scenario. Does Hub 2S Teams client support inviting all participants to Microsoft Whiteboard? Yes. Is there a limit to how many people can collaborate on whiteboards? The Microsoft Whiteboard app does not impose a limit.
  • Page 16 • • display available on all 4 sides of bezel Pen button and eraser Active pen, no button, tail Active pen, barrel button, tail • • eraser eraser Connector type – Bluetooth • Microsoft confidential internal and/or partner use only...
  • Page 17 Surface Hub recovery tool Bare metal reset • • Physical SSD replacement Physical M.2 replacement • • Room controller Via serial port, via ASCII None for Hub 2S (planned for • • controls future release). Microsoft confidential internal and/or partner use only...
  • Page 18: On Hub 1, The Connect App Was Limited To 1080P. Will This Also Be A Constraint For Hub 2S

    Why is there no USB-B? This functionality is now supported using USB-A or USB-C. Does Miracast support 4K video? Why is there no VGA guest video input? This functionality is now supported using USB-C. Microsoft confidential internal and/or partner use only...
  • Page 19: Pen

    Not at precisely the same time. Camera Why is there only one camera? Surface Hub 2S is equipped with a 4K camera that captures the room and conference participants in a full field of view. Microsoft confidential internal and/or partner use only...
  • Page 20: Can The Hub 2S Camera Be Plugged Into Any Of The Four Usb-C Ports On The Display

    What are the serviceable components? The PC cartridge, as shown in the figure below, is removable for servicing or upgrading; for example if any of the parts fail, the cartridge can be removed and serviced or replaced. Microsoft confidential internal and/or partner use only...
  • Page 21: Can I Place Surface Hub 2S Horizontally On A Flat Table

    No, it requires a minimum offset of 20-degrees from horizontal plane. How many persons are required to install? Although this may vary by preference, it typically takes at least two people to install Surface Hub 2S. Does Hub 2S use an official VESA mounting standard? No, it is not VESA compatible.
  • Page 22: How Do I Clean The Display

    Managing Surface Hub Can I manage Surface Hub 2S remotely? Surface Hub 2S allows IT admins to manage settings and policies using a mobile device management (MDM) provider, such as Microsoft Intune, System Center Configuration Manager, and other third-party providers. Additionally, admins can monitor Surface Hub 2S using the Azure cloud-based Microsoft Operations Management Suite.
  • Page 23: Power Management

    What motion detector capabilities are included? Surface Hub 2S ships with occupancy sensor via a custom Doppler radio running at 9.45 GHz, 10.525 GHz, or 10.585 GHz (variable depending on region). It’s primarily designed to wake up the system when entering a conference room.
  • Page 24: Third Party Accessories

    Items are expected to be available as a bundle. Details TBD pending discussions. Tested devices The following third-party peripherals have been tested to connect to Surface Hub 2S as indicated below. Some manual configuration of settings may be required; for example, you may need to go to Calling and Audio settings and select the speaker for media playback.
  • Page 25: Conference Cameras

    HMDI to USB-A to USB-C Huddle (1-3) Product site Small (4-6) Medium (7-10) Large (10+) Conference phones Device Connect: Device – Surface Hub 2S Room use More info Biamp Devio – Audio USB A to USB A Huddle (1-3) Product site Small (4-6) Biamp Tesira Forte Cat –6 connection from Tesira AVB...
  • Page 26: Installed Audio Systems

    Large (10+) Installed audio systems NOTE: You may need to manually adjust media playback settings to obtain volume control. Device Connect: Device – Surface Hub 2S Room use More info Shure P310/300 - audio USB-A to USB-A Huddle (1-3) Product site...

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