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Intelligent Recording Xtension Recorder Universal Adapter 3.0 Installation And User Manual

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Xtension Recorder
Universal Adapter 3.0
Installation and User Guide
Date & Issue: Issue 2 – February
2010
www.usbcallrecord.com
US
Office +1 949.587.1226
UK Office +44 (0) 1909 512 148
©Copyright Intelligent Recording LTD 2010
Page 1 of 34

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Summary of Contents for Intelligent Recording Xtension Recorder Universal Adapter 3.0

  • Page 1 Xtension Recorder Universal Adapter 3.0 Installation and User Guide Date & Issue: Issue 2 – February 2010 www.usbcallrecord.com Office +1 949.587.1226 UK Office +44 (0) 1909 512 148 ©Copyright Intelligent Recording LTD 2010 Page 1 of 34...
  • Page 2 • telephone handset cord. It is important that you understand the difference between the two types of connections and make the appropriate selection in order to record your calls. Line Connection ©Copyright Intelligent Recording LTD 2010 Page 2 of 34...
  • Page 3 Verify that the Slide Switch Selector is set to the L1 Position (far left) • Connect the supplied USB cable to the Universal Adapter 3.0 and • then insert the other end into a vacant USB port on your computer. ©Copyright Intelligent Recording LTD 2010 Page 3 of 34...
  • Page 4 Step 2 – Install and Configure the Recorder and Player Software Insert the CD that came with your Universal Adapter 3.0 into the CD drive of your PC. The CD will run an installation application ©Copyright Intelligent Recording LTD 2010 Page 4 of 34...
  • Page 5 Follow the steps as outlined on your screen 1 – Read the manual ( f you have not done so already) 2 – Install the Hardware (see above for hardware installation) 3 – Install and configure the software. ©Copyright Intelligent Recording LTD 2010 Page 5 of 34...
  • Page 6 After clicking on Install the Software for your Universal Adapter 3.0 the following screen will appear. Select “Run”. Select Next. ©Copyright Intelligent Recording LTD 2010 Page 6 of 34...
  • Page 7 Select Yes to accept the license agreement and continue. Select Next to accept the default destination location for installation (recommended). ©Copyright Intelligent Recording LTD 2010 Page 7 of 34...
  • Page 8 Select Next to select the default Data folder (recommended). Select Finish to complete the software installation. ©Copyright Intelligent Recording LTD 2010 Page 8 of 34...
  • Page 9 Universal Adapter 3.0. Select Next to Continue. If you are unsure of your administrative privileges click the “Save Test” button before continuing. ©Copyright Intelligent Recording LTD 2010 Page 9 of 34...
  • Page 10 If you will be setting the Universal Adapter 3.0 up in Handset Mode – Select Handset Only Connected and go to the “Handset” wizard instructions at the end of this section. ©Copyright Intelligent Recording LTD 2010 Page 10 of 34...
  • Page 11 Lift the handset of your telephone – the picture of the telephone should change to “Off Hook” to verify the installation is correct (see Below). ©Copyright Intelligent Recording LTD 2010 Page 11 of 34...
  • Page 12 Telephone in Line Mode in with Off Hook condition. ©Copyright Intelligent Recording LTD 2010 Page 12 of 34...
  • Page 13 Click on “Output to PC Speakers” button and then use the slide bar to adjust the audio levels of your recorder. Normal conversation should be in the Green zone. ©Copyright Intelligent Recording LTD 2010 Page 13 of 34...
  • Page 14 Lift your handset and press numbers on your dial pad to verify digits are being recognized. ©Copyright Intelligent Recording LTD 2010 Page 14 of 34...
  • Page 15 Your recorder is set up – click on Finish to start your recorder. ©Copyright Intelligent Recording LTD 2010 Page 15 of 34...
  • Page 16 Handset Setup Instructions If you are setting the device up in Handset mode follow the steps below: If you will be using Handset mode, select “Handset Only Connected” and click Next. ©Copyright Intelligent Recording LTD 2010 Page 16 of 34...
  • Page 17 Normal conversation should be in the Green zone. Use the Audio Boost feature if the slide bar will not adjust to the green zone for normal conversation. ©Copyright Intelligent Recording LTD 2010 Page 17 of 34...
  • Page 18 Use the slide bar so that normal conversation is in the green zone. ©Copyright Intelligent Recording LTD 2010 Page 18 of 34...
  • Page 19 Set the voice trigger levels for Start and Idle so that the recorder is recording during conversation and idle during quiet. ©Copyright Intelligent Recording LTD 2010 Page 19 of 34...
  • Page 20 The View Options tab enables the installer and or user to set up the options available for that user. Once set, this view can be eliminated to the user, thereby making it impossible for them to change (see Advanced Setup Options). ©Copyright Intelligent Recording LTD 2010 Page 20 of 34...
  • Page 21 In the case where the software cannot distinguish between incoming or outgoing it will be identified as ‘unrecognized’ and a ‘?’ will be placed as a prefix. ©Copyright Intelligent Recording LTD 2010 Page 21 of 34...
  • Page 22 Save or Delete the call (if enabled) and also to add notes about each call if desired (shown below). This screen pop will only occur if the call has lasted the minimum period as defined in previous option. ©Copyright Intelligent Recording LTD 2010 Page 22 of 34...
  • Page 23 Call Storage Settings If the local user desires to manage their own calls, then using the default storage location created is often preferred, a My Calls folder is created under My Documents. ©Copyright Intelligent Recording LTD 2010 Page 23 of 34...

  • Page 24: Advanced Program Settings

    Customize Pre-Defined Comments Located in the Program directory, which is loaded in default to C:\Program Files\Comvurgent\XT Recorder, you will find a file called Comments.txt. To ©Copyright Intelligent Recording LTD 2010 Page 24 of 34...
  • Page 25 Note: The customer takes all responsibility to ensure they are meeting legal requirements. Comvurgent provides the user option settings in order to meet customer demands and cannot be responsible for the miss‐application of the product. ©Copyright Intelligent Recording LTD 2010 Page 25 of 34...
  • Page 26 This opens the following program: Installing on Shared PC ©Copyright Intelligent Recording LTD 2010 Page 26 of 34...
  • Page 27 Caller ID and Trigger Options It is sometimes necessary to adjust how the recorder reads the Caller- ID information delivered to the telephone. (Note- not all versions capture CallerID info, please check with your re-seller). ©Copyright Intelligent Recording LTD 2010 Page 27 of 34...
  • Page 28 In the vast majority of cases no adjustments are needed here. With some lines a start/stop trigger for recording is based on a signal level, to make these triggers more sensitive lower the values above, less sensitive raise them. Password ©Copyright Intelligent Recording LTD 2010 Page 28 of 34...
  • Page 29 PC. This system tray icon will also flash yellow and red to indicate an active call being recorded. View Recorder ©Copyright Intelligent Recording LTD 2010 Page 29 of 34...
  • Page 30 ‘live’ call, but a recording of what has just occurred). ©Copyright Intelligent Recording LTD 2010 Page 30 of 34...
  • Page 31 ID/Number Dialled , Comment or All. The search will then bring into view results from the current view that matches your criteria. To return to previous view, select the Refresh option. ©Copyright Intelligent Recording LTD 2010 Page 31 of 34...
  • Page 32 , the user can add notes to be stored as part of the call record. Any item in the notes filed can then be used later to find the particular call. ©Copyright Intelligent Recording LTD 2010 Page 32 of 34...
  • Page 33 Player. You can ‘click’ on the wave form in the player to move from one point in the recorder to another or use options shown below: Play F‐FWD F‐FWD Rewind Rewind Stop 30 secs 10 secs Play 10 secs 30 secs ©Copyright Intelligent Recording LTD 2010 Page 33 of 34...
  • Page 34 For example, sort for all ‘important’ calls, or perhaps all calls that have comments associated with them. To return to the previous view, simply hit the Refresh icon. ©Copyright Intelligent Recording LTD 2010 Page 34 of 34...