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Summary of Contents for Tokenworks IDvisor Mobile
- Page 1 IDvisor ID Scanner ® Hardware User Manual Mobile Counter Top 3511 Silverside Rd, Suite 105 Wilmington, DE 19810 Phone: (800) 574 5034 www.IDvisor.com - Product Information Support@TokenWorks.com Revision: 1.2 January 2010 www.TokenWorks.com - Company Information...
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Page 2: About This Document
2. USB Hotsync™ cable 3. AC Adapter – 12 Volt, 1 Amp DC output. Orange Palm CD - Palm Desktop software and HotSync Manager 5. TokenWorks ® White CD with User Manuals and VIP/Banned list utilities 6. Printed Software and Hardware User Manuals... -
Page 3: Countertop Version
2. USB Hotsync™ cable – For downloading data to PC 3. USB AC Adapter – Necessary to Power/Operate Scanner Orange Palm CD - Palm Desktop software and HotSync Manager 5. TokenWorks White CD with User Manuals and VIP/Banned list utilities ® 6. Printed Software and Hardware User Manuals... -
Page 4: Table Of Contents
Table of Contents About This Document____________________________________________________ 2 What’s in the box _______________________________________________________ 2 Mobile Version _______________________________________________________ 2 CounterTop Version__________________________________________________ 3 Table of Contents _______________________________________________________ 4 Parts Diagram__________________________________________________________ 5 Mobile Version _______________________________________________________ 5 Counter Top Version__________________________________________________ 6 Palm Z22 Button & Icon Layout ___________________________________________ 7 Power_________________________________________________________________ 8 Mobile Version –... -
Page 5: Parts Diagram
Copyright_____________________________________________________________ 34 Limited Warranty - _____________________________________________________ 34 Age Verification Calculation Limitations ________________________________ 35 State and Local Privacy Laws, Ordinances or Rules _______________________ 35 Graffiti Table _________________________________________________________ 36 Checking IDs _________________________________________________________ 37 Cross Check Data ___________________________________________________ 38 Parts Diagram Mobile Version IDvisor Hardware Manual Page 5 of 38... -
Page 6: Counter Top Version
Counter Top Version IDvisor Hardware Manual Page 6 of 38... -
Page 7: Palm Z22 Button & Icon Layout
Palm Z22 Button & Icon Layout Shown are the buttons and icons referred to throughout this manual. Note the location of the Calendar and Contacts buttons, Home and Menu icons. IDvisor Hardware Manual Page 7 of 38... -
Page 8: Power
Power Mobile Version – Battery Issues There are two batteries in the IDVisor scanner. One powers the bar code/magnetic stripe scanner and its charge state is indicated by the LED on the side of the case. The other battery is built into the Palm Z22 PDA and its charge state is visible at the top of the main screen. -
Page 9: Battery Life
Do not use a wall charger other than that supplied by Tokenworks. Using one with a higher voltage or reversed polarity will damage the scanner. Using one with a lower voltage or current rating will not charge the batteries. - Page 10 If the batteries become low, an alert appears on the handheld screen describing the low battery condition. If this alert appears, reconnect the unit to power as soon as possible. Alert when battery drops below 20% Alert when battery drops below 10% - Ignore instructions to replace AAA batteries.
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Page 11: Countertop Version
CounterTop Version In the CounterTop version, there is only one battery in the Palm PDA which automatically charges when the scanner is connected to the AC wall adapter. However, since this version requires external power, this battery charge status only matters if the unit has not been powered for several weeks. -
Page 12: How To Scan A Driver's License
How to scan a Driver’s license Mobile Version Setup/Operation Press Red Scanner Power button – Press Scan License button – listen for triple listen/wait for triple beep and Green Ready LED beep and message to scan/swipe a license Dunk license with 2D Bar Code into bar code Swipe license with Magnetic Stripe facing reader slot until license is fully inserted. - Page 13 CounterTop Setup / Operation Plug in Power – listen/wait for triple beep and Press Scan License button – listen for triple Green Ready LED on Scanner beep and message on screen Dunk license with 2D Bar Code into bar code Swipe license with Magnetic Stripe facing reader slot until license is fully inserted.
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Page 14: Tips On Scanning 2D Bar Codes
Tips on scanning 2D Bar Codes 1. Make sure the green reader LED is on. If not, press scanner power button. 2. Insert the Driver’s license into the bar code reader ‘dunk’ slot with the bar code facing the display. Make sure the license is fully inserted. 3. -
Page 15: Cardvisor Application Installation & Setup
CardVisor Application Installation & Setup The CardVisor software is stored in the flash memory of the Palm Z22 computer. It is stored in non-volatile memory, which means it is protected, even if the battery drains completely. All you have to do is recharge to regain access to your information. If the application is manually deleted or erased due to a hard reset, then it will be necessary to re-install on the Palm computer using the Palm Desktop installation software (i.e. - Page 16 Setting Date - Time It is VITAL to check the date and time displayed in the top right corner of the screen. If the date is not correct, then the calculated age will be incorrect! To set the date/time, click on the clock Icon that is in the graffiti area (see Palm Z22 Button & Icon Layout in previous section).
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Page 17: Main Screen Description
Main Screen Description The main screen is where the magnetic card data and status is displayed after each swipe. At the bottom of the screen are Alcohol/Cigarette Icons which indicates the ID status depending on age threshold set in the configuration screen. -
Page 18: Options Menu
Options Menu The Options menu is used to configure the CardVisor™ software. To access it, click on the Menu Icon, just below the Application icon (small house in the graffiti area - see previous diagram), or tap on the word ‘CardVisor’ in the top left corner of the screen. -
Page 19: Age Threshold And Alarms
Age Threshold and Alarms The Age Threshold and Alarm screen configures at what age CardVisor software will alarm at and what alarm sound will be played. There are six sounds available for the under 18, under 19, under 20, under 21, and expired license conditions. After selecting a new sound, it will play it before updating the display. -
Page 20: Memo Pad
Alcohol Age Threshold Option Cigarettes Age Threshold 1 Minute Screen Clear Menu Option Menu Check Box - Bottom Right corner of screen Memo Pad Press the Memo Pad Button to see the stored license data. Tapping on each line will provide a detailed view of the swiped license data. -
Page 21: Protecting Id Scanner Data
TokenWorks and verify additional fields from the driver's license.. Unparsed Data in Individual Memo showing ‘RawData’ Category unparsed data Before a new Memo is stored in MemoPad, the last memo is compared to the new pending Memo. - Page 22 Selecting either will prompt a Password or PIN code to be entered, which must then be confirmed. Prefs Icon - lower left Select Security Select Show or Mask Note: If the PIN code or Password is forgotten, there is no way to recover it via the standard security application.
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Page 23: Tip - Appending Notes To Swipe Data Via Memopad
Tip - Appending Notes to Swipe Data via MemoPad After a license has been swiped, it is possible to add one or more comments that will be uploaded to one or more columns in the Excel spread sheet. This is a great way for CardVisor®... -
Page 24: Appending Notes To License Data (Cardvisor Iii & Iv Feature)
Appending Notes to License Data (CardVisor III & IV feature) CardVisor III & IV software allows additional notes (up to 80 characters) to be added to the Parsed License Data Memo. This is useful for recording marketing information such as phone numbers and email address or other significant information about an individual. - Page 25 stroke. After graffiting in ShortCut character and the one (1) character, the associated text will appear in the Note field, saving keystrokes/time.3 Defining a Palm Shortcut – Step by Step directions. Select Prefs Icon - lower left Select ShortCuts Select New IDvisor Hardware Manual Page 25 of 38...
- Page 26 Create ShortCut Entry Enter ShortCut with Text - Select New Congratulations, you’ve just defined a ShortCut. To use the shortcut, just tap on the Notes field after scanning a license, enter the ShortCut character ( ) and the number one (1). IDvisor Hardware Manual Page 26 of 38...
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Page 27: Cardvisor Iv - Anti Card Pass Back
CardVisor IV – Anti Card Pass Back CardVisor ® IV age verification software has all the features of IDvisor III plus an ID Anti-Pass-Back feature. This feature may be used several ways; • at the front door to detect licenses which are 'Passed-Back' to outsiders, •... -
Page 28: Hotsyncing
HotSyncing To HotSync the data, you must first install the Hotsync software on the Orange Palm. See the CardVisor Software User Manual for step by step instructions. Shown below is how to connect the handheld to the charging HotSync cradle, after it is removed from the bar code reader cradle. -
Page 29: Maintenance And General Care
Maintenance and General Care • Install the included screen protector over the LCD. This will protect the LCD against damage and surface scratches. • The ID Scanner is not waterproof. Do not expose to rain or moisture • Do not drop it or subject it to strong impact. •... -
Page 30: Resetting The Handheld
Resetting the Handheld Under normal circumstances, you will not have to use the reset button. On occasions, however your handheld may no longer respond to buttons, card swipes or screen taps. In this case, you need to perform a reset to get your handheld running again. Performing a soft reset A soft reset tells the handheld to stop what it’s doing and start over again. -
Page 31: Performing A Hard Reset
Gently press the reset button inside the hole on the back panel of your handheld. After a soft reset, the General Preferences screen will display the current time and date. Make sure the date/time is accurate. Then press the Date Book button and swipe a card. -
Page 32: Trouble Shooting
Using the stylus, gently press the reset hole on the back. See the Resetting the Handheld section. Hardware failure Contact TokenWorks Technical support. Note: if Handspring Visor not purchased from TokenWorks, then contact Handspring technical support at www.handspring.com... - Page 33 Try to clear objects by holding reader upside down and slot gently shaking. Do not insert metal objects or other objects to clear slot! Reader is broken Contact TokenWorks for support Problem Possible Problem Possible Solution Magnetic Cards not Magnetic stripe is Clean stripe with soft cloth.
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Page 34: Copyright
90 days from the date of purchase. Should this product fail to be in good working order at any time during this warranty period, TokenWorks will, at its option, repair or replace this product at no additional charge except as set forth below. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. -
Page 35: Age Verification Calculation Limitations
TokenWorks fully disclaims any liability for any loss, damages or untoward circumstances that may arise from the inappropriate use of the product or of the data retrieved through its use. -
Page 36: Graffiti Table
Graffiti Table IDvisor Hardware Manual Page 36 of 38... -
Page 37: Checking Ids
Checking IDs TokenWorks provides the IDvisor ID scanner to automate and document the ID checking process for purchasing age sensitive products (Tobacco/Alcohol). The number one cause for citations, according to enforcement officers, is mental errors such as failing to check an ID or making a math error when calculating the age from the date of birth. -
Page 38: Cross Check Data
Cross Check Data Always cross check the data displayed on the scanner versus what is shown on the front of the ID. Some fake IDs have a 'cloned' or copied data stripe from another person who is over 21 years old. The "F.E.A.R."...
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