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Manage Your Health
Data Transmission
With 0384 successfully pair-up with your
smartphone, the measurement data will be
transmitted to your mobile via Wi-Fi.
ONLY when the measuring results are attached to a
specific User ID will it be transmitted to your mobile
after measurement.
The symbol
will disappear after successful data
transmission, and you may check your personal
health data stored in your smartphone.
If the data transmission fails, the symbol
remain. The pending measurement data will be
temporarily kept in the scale and transmitted to your
smartphone when next measurement is complete.
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Successful Wi-Fi
Connection
Data transmitting to
will
wireless wellness system:
-If SUCCEED, the symbol
disappears;
-If FAIL, the symbol
remains.
Error Prompt
Error
Description
Overload. The device will
power off.
Low Battery. The device
will power off.
There has data doesn't
upload. (The notebook
icon will be displayed.)
When Measuring ...
Problem
Root Cause
Abnormal
Incorrect posture.
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
The device is located on
between two recent
the soft ground such as a
measurement.
carpet OR on a rugged
surface.
Troubleshooting
Solution
Stop using this scale for
measurement.
Replace all four batteries in the
same time. Please purchase the
authorized batteries for
replacement.
Check the Wi-Fi connection.
Solution
Please step on the platform
barefooted and stand still.
Please place the device on a
flat, hard surface.
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