Mustang Survival MRD100 Faq

MRD100 and MRD101 Rescue Stick FAQ
Q. What is wrong with the product?
A. Part of the assembly process for the throw handle (which contains the CO gas
2
cylinder) is preventing the cylinder from properly seating against the inflator mechanism
and creating an airtight seal. This may result in some CO not properly entering the
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inflation bladder and preventing the bladder from reaching the desired inflation
pressure.
Q. Is the product dangerous to use as-is?
A. No, there is no danger to the user, however there is a risk that the device may not
reach full inflation pressure and not perform as expected.
Q. How did Mustang Survival find out about this problem?
A. This problem was discovered by Mustang Survival personnel during demonstrations.
There have been no reports of any issues from consumers or agencies.
Q. Is every Rescue Stick affected?
A. No, if the Rescue Stick was manufactured in Canada or in the USA, the product is
OK. Check the small label on the inside of the outer cover of the rescue stick for
country of manufacture.
Q. Is any other Mustang Survival product impacted?
A. No, the unique component that needs to be replaced on the Rescue Stick is not used
on any other product.
Q. How do I get mine fixed?
A. Please read the advisory notice on the Mustang Survival Website and contact
Mustang Survival Customer Service at 1-800-526-0532. A replacement handle/CO
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cylinder assembly will be sent to you at no charge. Upon receipt of the replacement
handle, immediately replace your old handle with the new one.
Q. How long until I receive my re-arm kit?
A. Please contact our Customer Service group and they will arrange for your re-arm kit.
As these will need to ship by ground due to the CO2 cylinder, it may take up to 2 weeks
for you to receive your replacement.
7525 Lowland Drive • Burnaby, BCV5J5L1 • 604.270.8631
A Brand of THE SAFARILAND GROUP