How to Use eHELP
[eHELP] is the detailed operating instructions built into
the TV, and gives a more detailed explanation for a
better understanding of the operation of each feature.
1
Display [eHELP]
or
2
Select the menu
1 select
2 access
To access [How to use]
≥
(green)
3
Select the item
Example:
1 select
2 access
To return to the previous screen / field
≥
18
English
[eHELP]
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
≥
For details, refer to [eHELP] (Support > FAQs).
The TV does not switch on
Check the mains lead is plugged into the TV and the
≥
mains socket.
The TV goes into Standby mode
Auto power standby function is activated.
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The remote control does not work or is intermittent
Are the batteries installed correctly?
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Has the TV been switched on?
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The batteries may be running low. Replace them with
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new ones.
Operation of the remote control is not possible due to
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system startup when the LED is blinking orange. You
can use the remote control after the LED turns
constant red.
Point the remote control directly at the TV's remote
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control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).*
Situate the TV away from sunshine or other sources of
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bright light so they do not shine on the TV's remote
control signal receiver.*
If you are trying to use voice controls, is the remote
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control registered (paired) with the TV?
When infrared communication is used
No image is displayed
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Check the TV is turned on.
Check the mains lead is plugged into the TV and the
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mains socket.
Check the correct input mode is selected.
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Check the input mode in the input selection list to match
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the signal being output by the external equipment.
Is [Backlight], [Brightness], [Contrast] or [Colour] in the
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Picture menu set to the minimum?
Check all required cables and connections are firmly
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in place.
(p. 15)
(p. 13)