Refer All Servicing To Alesis; Obtaining Repair Service - Alesis DM Pro Reference Manual

R A
EFER
The DM Pro is one of the most reliable drum modules that can be made using current
technology, and should provide years of trouble-free use. If problems should occur,
however, Do NOT attempt to service the unit yourself. THIS WOULD BE
DANGEROUS, thanks to high-level AC and DC electrical voltages present in the
instrument's chassis.
Service on this product should be performed only by qualified technicians. THERE
ARE NO USER-SERVICEABLE PARTS INSIDE.
O
BTAINING
Before contacting Alesis, please double-check all your audio and MIDI connections,
and make sure you've read the manual.
U.S. Customers:
If the problem persists, call Alesis USA at 1-800-525-3747 (1-800-5ALESIS) and
request the Product Support department. Or you can e-mail Product Support at
Support@alesis1.usa.com. Discuss the problem with one of our technicians; if
necessary, you will be given a repair order (RO) number and instructions on how to
return the unit. All units must be shipped prepaid and COD shipments will not be
accepted.
For prompt service, indicate the RO number on the shipping label. If you do not have
the original packing materials, ship the DM Pro in a sturdy carton, with shock-
absorbing materials surrounding the unit. Bubble-pack works well, as will any
Styrofoam pellets that don't contain CFCs. PROPER PACKAGING IS IMPORTANT:
Shipping damage caused by inadequate packing is not covered by the Alesis
warranty.
Before sealing the box, tape a note containing the following items to the top of the
defective unit:
• A description of the problem.
•
Your name.
• Your phone number (and e-mail, if you have it).
• The address where you want the product returned. (Alesis will pay for standard
one-way return shipping on any warranty repairs. Next day service is available
for a surcharge.)
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. The Alesis Limited
Warranty applies only to products sold to users in the USA and Canada. Customers
outside of the USA and Canada are not covered by this Limited Warranty and may
or may not be covered by an independent distributor warranty in the country of sale.
Do not return products to the factory unless you have been given specific
instructions to do so.
DM P R M
RO EFERENCE
S
LL ERVICING TO
R S
EPAIR ERVICE
ANUAL
A
LESIS
Alesis Service Department
12520 Wilkie Ave.
Hawthorne, CA 90250
Troubleshooting
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