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Related Manuals for SIX Payment Services Worldline YOMANI TOUCH XR AUTONOM
Summary of Contents for SIX Payment Services Worldline YOMANI TOUCH XR AUTONOM
- Page 1 USER GUIDE YOMANI TOUCH XR AUTONOM, COMPACT, PINPAD...
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Page 2: Table Of Contents
TABLE OF CONTENTS SECURITY REQUIREMENTS ................................ 3 1.1. ELECTROMAGNETIC.COMPATIBILITY.............................. 3 1.2. WHERE.WIRELESS.TECHNOLOGIES.ARE.USED..........................3 PRODUCT INFO .................................... 4 2.1. CUSTOMER.TERMINAL..................................4 2.2. CASH.REGISTER.TERMINAL.(YOMANI.TOUCH.XR.AUTONOM)....................4 2.3. ABBREVIATIONS/INFORMATION................................ 5 2.4. PAYMENT.PROCEDURE.WITH.EP2..............................6 2.5. TECHNICAL.INFORMATION................................6 START-UP ...................................... 7 3.1. INSTALLATION....................................... 7 3.2. -
Page 3: Security Requirements
SECURITY REQUIREMENTS ELECTROMAGNETIC COMPATIBILITY When.connecting.additional.or.other.components.the.guidelines. of.the.“Electromagnetic.Compatibility.Directive”.(EMC).must.be. adhered.to. WHERE WIRELESS TECHNOLOGIES ARE USED WHILE DRIVING HEARING AIDS Radio.frequencies.can.interfere.with.electronic.systems.in. Under.certain.circumstances,.terminals.can.cause.some.hearing. . v ehicles,.such.as.car.radios.or.security.devices,.etc.. aids.to.malfunction..Contact.the.dealer/manufacturer.of.your. hearing.aid. VEHICLES EQUIPPED WITH AIRBAGS An.enormous.force.is.released.when.airbags.are.activated.. OTHER MEDICAL EQUIPMENT Therefore,.do.not.place.the.terminal.in.the.area.above.the. If.you.use.a medical.device,.please.contact.the.manufacturer. . a irbag or.in.the.space.in.which.the.airbag.could.deploy..Termi- to determine.whether.it.is.sufficiently.protected.against.electro- nals.that are.improperly.installed.can.cause.serious.injury. magnetic.waves..If.necessary,.your.attending.physician.could. upon deploy. m ent.of.an.airbag. be.helpful.in.obtaining.this.information..Equipment.is.often.used. -
Page 4: Product Info
PRODUCT INFO CUSTOMER TERMINAL Thermal printer (yomani.touch.XR.COMPACT.only) Chip reader For.chip.cards Magnetic strip reader For.cards.with.magnetic.strips Display The.next.step.to.be.taken.is.always.shown.on.the.display. Navigation and function buttons In.some.cases.three.symbol.keys.appear.on.the.display.. Use.these.to.navigate.through.the.menu.(up/down/confirmation). Contactless reader Contactless.payments.can.be.carried.out.with.the.reader. on the side of the.terminal. <OK> button All.entries.must.be.confirmed.using.the.<OK>.button. <CORR> button Incorrect.entries.can.be.corrected.using.the.<CORR>.button. <STOP> button Active.procedures.can.be.stopped.using.this.button. CASH REGISTER TERMINAL (YOMANI TOUCH XR AUTONOM) Thermal printer Screen The.next.step.to.be.taken.is.always.shown.on.the.screen. -
Page 5: Abbreviations/Information
ABBREVIATIONS/INFORMATION Cards.with.a chip Cards.which.store.the.information.needed.for.electronic.payment.on.a chip.must.be.inserted.in.a chip.. r eader,. depending.on.the.terminal.model..If.the.terminal.is.equipped.with.a motor.reader,.then.the.card.is.automatically. drawn.in.and.read. Cards.with.. Cards.that.have.a chip.featuring.a contactless.function.can.be.held.up.to.contactless.. r eaders.to.speed.up. a.. c ontactless.chip the . p ayment.process. Cards.with.. Cards.which.store.the.information.needed.for.electronic.payment.on.a . m agnetic.stripe.must.be.swiped.through. a.. m agnetic.stripe the.magnetic.reader,.depending.on.the.terminal.model..If.the.terminal.is.equipped.with.a motor.. r eader,.then.the. card.is.automatically.drawn.in.and.read. Computer.center Credit.card.company CLP. Contactless.payment Credit.cards CVC/CVV. Card.Verification.Code / Card.Verification.Value.number.used.to.identify.the.card. DCC. Dynamic.Currency.Conversion..International.cardholders.can.pay.in.their.card.currency. EFT/POS. Electronic.Funds.Transfer.at.the.Point.Of.Sale EMV. -
Page 6: Payment.procedure.with.ep2
PAYMENT PROCEDURE WITH EP2 The.payment.process.at.the.point.of.sale.is.standardised.for.all. CAUTION FOR OFFLINE TRANSACTIONS! cards.with.ep2..a variety.of.card.types.are.in.cir. c ulation.today.. Offline.transactions.are.stored.in.the.security.section.of.your. terminal.and.submitted.to.the.card.processor.by.means.of.the. PAYMENT FUNCTIONS daily.closing..This.can.be.carried.out.manually.by.the.terminal. ep2.offers.a full.range.of.transaction.modes.and.functions..The. operator.or.automatically.. transactions.activated.on.your.terminal.are.determined.by.the. settings.in.the.service.centre.as.global.parameters.and.by.the. Should the security section of the device be defective, individual.card.processors.. intentionally damaged or stolen, the transactions that have not been stored will be lost. e.g..Tip: This.transaction.type.is.often.used.in.the.hotel.and.. -
Page 7: Start-Up
START-UP INSTALLATION •. Position.the.device.at.its.intended.location •. Connect.the.device. . Always.plug.in.the.power.supply.last! •. Cable:. Only the original cables supplied with the product should be used. CUSTOMER TERMINAL Port.for.NFC.antenna.(for.contactless.paying) Serial.RS-232.port USB.port yomani.touch.XR.PINPAD.and.COMPACT.only Ethernet/LAN.port MERCHANT UNIT (YOMANI TOUCH XR AUTONOM) Cable.guides Power.supply.port Customer.terminal.port COMPLETED INSTALLATION The.terminal.starts.up.und.reports.with.an.acoustic.signal.when. it is ready.to.operate. -
Page 8: Configuration/Initialization
CONFIGURATION/INITIALIZATION FIRST INITIALISATION SUBSEQUENT INITIALISATION The.yomani.touch.XR.will.generally.already.have.been.commis- Should.it.be.necessary.to.re-initialise.a device.for.any.reason,. sioned.by.the.SIX . P ayment . S ervices.production.facility..Additional. proceed.as.outlined.on.page.19. instructions.are.provided.to.you.in.the.“Configuration.instruc- tions.for.yomani.touch.XR”.delivered.along.with.the.terminal. The.following.symbols.are.used.in.the.descriptions.in.this.document. Function.selection.by.choosing.the.corresponding.number.or.using.the.cursor.and.the.<OK>.button....Insert.card.. Depending.on.the.card.type,.it.must.be.inserted.in.the.chip.card.reader,.held.up.to.the.contactless.reader. or . s wiped.through.the.magnetic.reader. Remove.card. Sales.slip.printout. Request.the.customer’s.signature. Processing.and/or.communication. Manual.entry.of.the.card.data.. Press.function.button. -
Page 9: Menu Tree (Illustration)
MENU TREE (ILLUSTRATION) MAIN MENU To.enter.the.menu.tree.below,.press.the.<STOP>.button. Main menu <1> Transactions Balances <2> Balances <1> Begin shift <3> Queries <2> End user shift <4> Settings <3> Daily closing ▲ <5> Setup <4> Transmit. trx data <6> Additional services ¹ Queries <1> Shift counter <2>... -
Page 10: Transactions
TRANSACTIONS Transactions <1> Purchase <2> Purch. phone auth. ▲ <3> Reversal ▲ <4> Credit <5> Reservation <6> Purchase reserv. <7> Purchase w. Cashback <8> Cash advance <9> Purch. mail order <10> Other transact. Other transactions <1> Phone ordered <2> Purch. forced acc. <3>... -
Page 11: Transactions
TRANSACTIONS PURCHASE <1> PURCHASE •. yomani.touch.XR.COMPACT:.If.a transaction.is.not.. s uccessful,. The.purchase.is.the.most.common.transaction.type.in.electronic. then.you.will.hear.three.short,.acoustic.signals.that.repeat. payment.traffic. every.2.seconds..This.prompts.the.customer.to.give.the.termi- nal.to.the.merchant..The.reason.for.the.problem.is.displayed. •. Depending.on.the.CCC,.minimum/maximum.amounts,.day. by.pressing.on.the.. s pecial.signals.function.button. limits,.etc..may.vary. •. The.“manual.recording.of.card.data”.and.. “ sub. s equent. . c ancellation”.functions.are.either.. a ctivated.or.deactivated,. depending.on.the.CCC. MERCHANT HANDLING Press.“1”..“Purchase”.will.be.activated. 1.:.Purchase If.the.“foreign.currency”.function.is.activated.on.your.terminal,.you.must.select.the.desired.currency. <Currency> *Menu.only.appears.if.2.or.more.currencies.are.activated. Enter.the.amount.and.confirm.with.<OK>.. Amount The.amount.must.be.separated.with.a decimal.point.. - Page 12 MERCHANT: MANUAL CARD DATA ENTRY Card.Verification.Value)..This.3-digit.code.is.printed.on.the. reverse.side.of.the.card.(the.last.three.numbers). Should.a credit card be.unreadable,.the.card.data.can.be. entered.manually.. After.you.have.chosen.the.transaction.mode.and.confirmed. this by.pressing.<OK>,.manual.entry.can.be.activated.using. To.do.so,.you.need.the.card.number,.the.expiry.date,.and. the corresponding.function.button. depending.on.the.CCC,.the.CVC/CVV.(Card.Verification.Code/ YOMANI TOUCH XR AUTONOM/YOMANI TOUCH XR COMPACT If.the.“foreign.currency”.function.is.activated.on.your.terminal,.you.must.select.the.desired.currency. <Currency> *Menu.appears.only.if.two.or.more.currencies.are.activated. Enter.the.amount.and.confirm.with.<OK>. Amount The.amount.must.be.separated.with.a decimal.point.. For.amounts.below.CHF/EUR.1.00,.a zero.“0.”.must.be.entered.first. Press.the.“Manual”.button.for.manual.recording. Enter.the.card.number.and.press.<OK>.. Card.number Enter.the.card.expiry.date.and.confirm.with.<OK>. Expiry.date CVC2/CVV2. Enter.the.CVC2.respectively.CVV2.and.confirm.with.<OK>. if.present Tip! For.cards.without.a CVC,.press.<OK>.without.entering.the.CVC. Payment.is.recorded.and.authorised.online,.if.this.function.is.activated.
- Page 13 After.the.merchant.enters.the.amount,.the.customer.is.prompted. Depending.on.the.card.type,.the.two.following.procedures. by.the.terminal.to.use.his.or.her.card.. are possible: •. Customer.handling:.card.without.PIN. •. Customer.handling:.card.with.PIN.(see.p. 14). CUSTOMER HANDLING: CARD WITHOUT PIN The.amount.is.shown. Depending.on.the.card.type,.it.must.be.inserted.in.the.chip.card.reader,.held.up.to.the.contactless. . r eader.or.pulled.through.the.magnetic.swipe.reader..If.the.customer.uses.the.wrong.reader.for.his.or. her card,.that.person.is.instructed.to.use.the.proper.reader. If.the.TIP.function.is.activated,.after.the.original.amount.is.confirmed,.the.option.of.entering.a tip.is.also. Tip:. (TIP)¹ offered.and.confirmed.by.pressing.<OK>..If.the.guest.does.not.wish.to.give.a tip,.he/she.can.continue. . w ithout.entering.an.amount.by.pressing.<OK>. The.customer.chooses.whether.he.or.she.wants.to.pay.with.DCC.or.in.the.local.currency. 1.. CHF. 100.00 2..EUR. 66.33 (DCC)² . ExRate. 1.463486 The.amount.is.shown..Confirm.the.amount.with.<OK>. Payment.is.recorded.and.authorized.online.if.necessary. Remove.the.card. The.sales.slip.is.printed.out.
- Page 14 CUSTOMER HANDLING: CARD WITH PIN The.amount.is.shown. Depending.on.the.card.type,.it.must.be.inserted.in.the.chip.card.reader,.held.up.to.the.contactless. . r eader.or.swiped.through.the.magnetic.reader..If the.customer.uses.the.wrong.reader.for.his.or.her. card,.that.person.is.instructed.to.use.the.proper.reader. If.the.TIP.function.is.activated,.after.the.original.amount.is.confirmed,.the.option.of.entering.a tip.is.also. Tip:. (TIP)¹ offered.and.confirmed.by.pressing.<OK>..If.the.guest.does.not.wish.to.give.a tip,.he/she.can.continue. . w ithout.entering.an.amount.by.pressing.<OK>. The.customer.chooses.whether.he.or.she.wants.to.pay.with.DCC.or.in.the.local.currency. 1.. CHF. 100.00 2..EUR. 66.33 (DCC)² . ExRate. 1.463486 The.total.is.displayed.and.the.customer.is.requested.to.enter.the.PIN.code.(4-.to.6-digit).and. <PIN> (NFC)³ to . c onfirm with.<OK>..If.the.amount.is.incorrect,.the.transaction.can.be.aborted.using.<STOP>.. Timeout: The.process.will.be.aborted.if.the.processing.does.not.occur.within.30.seconds. Payment.is.recorded.and.authorized.online.if.necessary. Remove.the.card. The.sales.slip.is.printed.out.. The.sales.slip.must.be.signed.by.the.customer.
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Page 15: Purchase.authorized.per.phone
PURCHASE AUTHORIZED PER PHONE <2> PHONE AUTHORISED representative.by.telephone..With.the.function.“Phone. This.purchase.mode.is.used.when.the.authorisation.cannot.be. . a uthorised”,.the.transaction.will.be.recorded.later. made.automatically..The.authorisation.code.is.issued.by.a CCC. MERCHANT HANDLING Press.“2”..The.“Phone.authorized”.function.is.activated. 2:.Phone.authorized If.the.“foreign.currency”.function.is.activated.on.this.terminal,.then.the.desired.currency.must.be.select.. <Currency> *Menu.only.appears.if.2.or.more.currencies.are.activated. Enter.the.amount.and.confirm.with.<OK>.. Amount The.amount.must.be.separated.with.a decimal.point.. For.amounts.below.CHF/EUR.1.00,.a zero.“0”.must.be.entered.first.(e.g.,.CHF/EUR.0.55). If.the.cardholder.prefers.to.make.a transaction.in.CHF/EUR,.this.can.be.selected.with.the.“CHF/EUR”. (DCC)¹ function.button. Enter.the.authorization.code.and.confirm.with.<OK>. Authorization.code Card.handling.according.to.pages.13.and.14,.or.page.12.for.manual.entry. ¹. . T his.menu.item.is.only.shown.if.the.Dynamic.Currency.Conversion.(DCC).is.activated..The.terminal.automatically.recognizes.if.the.card.is.one.that.is.in.a DCC-capable.foreign. . c urrency.and.automatically.chooses.DCC..Otherwise,.the.transaction.will.be.processed.in.the.local.currency..If.the.cardholder.. p refers.to.make.a transaction.in.CHF/EUR,.this.can. be selected.with.the.“CHF/EUR”.function.button..As.soon.as.the.card.has.been.read.in,.CHF/EUR.can.no.longer.be.selected! CANCELLATION <3>... -
Page 16: Credit
CREDIT <4> CREDIT A.purchase.that.has.been.made.can.be.corrected.using.the. “Credit”.function..This.is.used.if.a cancellation.is.no.longer. . p ossible. MERCHANT HANDLING Press.“4”..“Credit”.will.be.activated. 4.:.Credit Enter.the.password.and.confirm.with.<OK>.. Password (See.the.configuration.sheet.for.the.password) If.the.“foreign.currency”.function.is.activated.on.this.terminal,.then.the.desired.currency.must.be.selected.. <Currency> *Menu.only.appears.if.2.or.more.currencies.are.activated. Enter.the.amount.and.confirm.with.<OK>.. Amount The.amount.must.be.separated.with.a decimal.point.. For.amounts.below.CHF/EUR.1.00,.a zero.“0”.must.be.entered.first.(e.g.,.CHF/EUR.0.55). If.DCC.is.activated,.then.the.date.of.the.original.transaction.must.also.be.entered.. Orig..Trx.date (DCC) (YYYYMMDD) The.amount.is.shown.and.the.card.requested. Card.handling.according.to.pages.13.and.14,.or.page.12.for.manual.entry.. The merchant signs the sales slip! ADDITIONAL TRANSACTIONS In.addition.to.the.payment.types.described,.your.terminal.also. <8> MAIL ORDER contains.other.functions.that.are.generally.only.used.very.rarely.. -
Page 17: Balances
BALANCES START USER SHIFT/END USER SHIFT, DAILY CLOSING, DATA TRANSMISSION <STOP> <2> BALANCES You.can.enter.the.terminal’s.main.menu.using.the.<STOP>.button..Select.the.“Balances”.function.<2>.. You.then.have.the.following.options: <STOP> <2> <1> BEGIN USER SHIFT (O) You.can.start.a user.shift.autonomously.when.you.begin.working..If.you.attempt.to.make.a trans. a ction.after.the.end.of.a shift. or daily.closing,.then.the.terminal.automatically.starts.a new.shift. <STOP> <2> <2> END USER SHIFT (O) With.the.“End.user.shift”.function.you.end.the.current.shift..Delivery.of.the.transactions.is.carried.out.automatically.. The.daily.closing,.however,.remains.open. ➞ No further cancellations can be made after a shift end. ➞... -
Page 18: Queries (Totals), Settings
QUERIES (TOTALS), SETTINGS <STOP> <3> QUERIES You.can.enter.the.terminal’s.main.menu.using.the.<STOP>.button..Select.the.“Queries”.function.<3>.. You.then.have.the.following.options: <STOP> <3> <1> SHIFT COUNTER The.current.status.of.the.active.shift.is.printed.out.. <STOP> <3> <2> DAILY COUNTER The.current.status.since.the.last.daily.closing.is.printed.out.. <STOP> <3> <3> TRX LOG INFO The.current.status.of.transactions.since.the.last.data.transmission.is.listed.. <STOP> <3> <4> PRINT DCC RATES The.current.DCC.exchange.rate.will.be.inquired.online.and.then.printed.out. <STOP> <3> <5> PRINT LAST TICKET A.copy.of.the.last.sales.slip.is.printed.out. -
Page 19: Setup
SETUP <STOP> <5> SETUP ➞ PASSWORD IS REQUESTED You.can.enter.the.terminal’s.main.menu.using.the.<STOP>.button..Select.the.<Setup>.function.<5>.. The.following.terminal-specific.functions.can.be.carried.out.. The.following.functions.require.a password. You.can.find.your.password.in.the.“Configuration.. i nstructions.for.yomani.touch.XR”. <STOP> <5> <1> CONFIGURATION The.terminal.calls.the.service.centre.and.obtains.the.latest.configuration.parameters.in.the.event.that.they.have.changed.. <STOP> <5> <2> INITIALISATION You.can.re-initialise.individual.or.all.activated.card.products. <STOP> <5> <3> SW UPDATE The.terminal.calls.the.service.host.and.downloads.the.latest.software.version,.if.one.exists.. The.software.download.may.require.several.minutes..Please.connect.the.terminal.to.the.power.supply.for.this.purpose. <STOP> <5> <4> TRM RESET This.function.is.only.available.to.the.service.technicians.and.is.protected.by.a separate.password. <STOP> <5> <5> INFO The.terminal.ID.(TID).and.the.current.software.version.are.displayed. -
Page 20: Additional Services
ADDITIONAL SERVICES <STOP> <6> ADDITIONAL SERVICES Pressing.the.<STOP>.button.takes.you.to.the.main.menu.of.the.terminal..Select.function.<6>.. A dditional.services.. The.terminal-specific.functions.indicated.can.be.executed. <STOP> <6> <1> TFS SETTINGS This.menu.leads.to.the.Tax-Free.Service.settings. <STOP> <6> <2> <1> ACTIVATE TAX-FREE In.this.sub-menu,.the.Tax-Free.Service.of.the.desired.provider.can.be.activated. <STOP> <6> <2> <5> DEACTIVATE TFS In.this.sub-menu,.the.Tax-Free.Service.of.the.provider.used.can.be.deactivated. -
Page 21: Maintenance And Handling
MAINTENANCE AND HANDLING 10.1 IDENTIFYING AND SOLVING ERRORS NO DISPLAY HOST TIMEOUT Check.that.all.the.leads.are.properly.connected. The.corresponding.computer.center.does.not.reply.. Possible.reason:.network.overload. IMPORTANT: Always.connect.the.power.supply.last. READING ERROR, CARD CANNOT BE READ Clean.the.reading.unit..Card.information.can.also.be. entered manually. TERMINATED, NO CONNECTION Check.that.the.terminal.is.properly.connected. Check.that.the.telephone.line.is.active. STATUS DISPLAY AND TOOL Screen.messages.must.be.confirmed.using.the.<OK>.button. All.screen.messages.on.the.terminal.must.be.. c onfirmed.with.<OK>. Special.signal.–.an.audible.warning.signal.sounds.during.the. When.general.errors.occur.during.the.payment.. p rocedure,.the.terminal. . - Page 22 YOUR LOCAL POINT OF CONTACT CAN BE FOUND AT: six-payment-services.com/contacts six-payment-services.com worldline.com 110.0600.02.INT_EN/08.2020...
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