Troubleshooting - Samsung SMT-C1140 User Manual

TROUBLESHOOTING

This section describes how to handle the problems that may occur while using the STB.
If the STB becomes abnormal, first check the following:
If the problem still exists, contact a local service center.
Screen
Trouble
Nothing appears on a TV
screen.
A menu screen is not displayed.
Remote Control
Trouble
The remote control does not
work.
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_ © SAMSUNG Electronics Co., Ltd.
Solution
1. Check if the TV and STB are powered on.
2. Check the connection status of the cable between
TV and STB.
3. Check if the TV input is set to an external input
mode.
4. Press Power button to check the STB is in
standby mode.
1. Power on the STB, and then press the Menu
button on the remote control.
2. If pressing the Menu button still does not display a
menu screen properly, contact the local service
center.
Solution
1. Check if the remote control is suitable for the STB.
2. Replace the batteries with new ones and check if
the remote control works normally.
3. Check if the batteries are placed correctly.
4. Check if there is an obstacle between a STB and a
remote control.
5. Operate the remote control near to the STB to see
if it works normally.