Table of Contents
Troubleshooting
Related Manuals for Axon Signal Sidearm
Summary of Contents for Axon Signal Sidearm
- Page 1 Axon Signal Sidearm User Manual Model AX1012 IMPORTANT SAFETY INSTRUCTIONS Read all warnings and instructions. Save these instructions. The most up-to-date warnings and instructions are available at www.axon.com MMU0069 Rev: F...
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Page 2: Table Of Contents
What is it? ..............................1 Chapter 2: Registration, Assignment, and Operation ...........2 Register, Assign, and Reassign ......................2 Option A: Axon Device Manager App (Recommended) ............2 Option B: Axon Evidence.com ......................4 Firmware Updates ............................6 Upload Sensor Logs to Axon ........................8 Operating Modes ............................9... -
Page 3: Chapter 1: Overview
Chapter 1: Overview What is it? Signal Sidearm is a sensor that alerts Axon cameras when an officer draws their pistol. It attaches to popular duty holsters and is powered by an off-the-shelf coin cell battery. Signal Sidearm is supported on: •... -
Page 4: Chapter 2: Registration, Assignment, And Operation
Chapter 2: Registration, Assignment, and Operation This chapter covers how to register, assign, and reassign Signal Sidearm to users. It also provides information on Signal Sidearm’s operating modes. Note: The terms “sensor” and “unit” are used interchangeably. Important: Your Axon Evidence.com administrator should verify the Signal Configuration for your agency before deploying Signal Sidearm. - Page 5 B. To reassign a sensor: Tap Reassign, enter the name or badge number of the person you want to assign the sensor to, and then tap enter, as shown in Figures 3 and 4. The Signal Sidearm sensor is assigned and information is updated in Axon Evidence.com. Figure 3 Figure 4 Tap Complete to exit or begin scanning another sensor.
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Page 6: Option B: Axon Evidence.com
Register and Assign on Axon Evidence.com Sign in to your Axon Evidence.com account. On the menu bar, click Admin and then under Devices and Applications, click Signal Sidearm Registration. Enter the Signal Sidearm sensor Serial Number, as shown in Figure 5. - Page 7 On the menu bar, click Inventory and then click Signal, as shown in Figure 6. Figure 6 Search for the Signal Sidearm sensor you want to reassign. You can search by serial number, currently assigned user, or model. In the search results, click the Serial Number for the Signal Sidearm unit you want to reassign, as shown in Figure 7.
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Page 8: Firmware Updates
Figure 8 Click Assign Device. Firmware Updates Axon periodically releases firmware updates for Axon devices. It is important that you maintain the latest firmware on your sensors to get the best performance and stability. Open Axon Device Manager (ADM). Log in to your agency’s Axon Evidence.com account. - Page 9 Axon Signal Sidearm User Manual Tap Signal Sidearm in the devices list. Note: If this is the first time you are updating Signal Sidearm firmware or uploading, you might be asked to enable location services. Tap Okay to enable location services.
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Page 10: Upload Sensor Logs To Axon
Axon Signal Sidearm User Manual Repeat steps 6 and 7 with other signal sidearm units to update the firmware for multiple devices at one time. If multiple devices are being updated, there is still only one progress bar, as shown in Figure 11. We recommend updating no more than 5 units at one time. -
Page 11: Operating Modes
Axon Signal Sidearm User Manual Tap Signal Sidearm in the devices list. Note: If this is the first time you are updating Signal Sidearm firmware or uploading logs, you might be asked to enable location services. Tap Okay to enable location services. -
Page 12: Verification And Calibration - Test Mode
Low Power Mode. Operation - Field Mode In Field Mode, the LED is off. The sensor alerts Axon cameras to record when your pistol is removed from the holster. Press and hold the button for 3 seconds to go from Test Mode to Field Mode. -
Page 13: Operation - Mute Mode
Axon Signal Sidearm User Manual Operation - Mute Mode Use Mute Mode to remove your pistol from the holster, but NOT alert Axon cameras to record. Press and hold the button for 3 seconds to go from Field Mode to Mute Mode. -
Page 14: Chapter 3: Maintenance And Troubleshooting
Chapter 3: Maintenance and Troubleshooting This chapter provides information on replacing the battery in the Signal Sidearm sensor, troubleshooting, and contact information for Technical Support. Note: Extended exposure to concentrated amounts of sunscreen can cause cracks in the Signal Sidearm device plastic housing. If you notice cracks in your device, please contact Technical Support. -
Page 15: Troubleshooting
My Axon camera does not activate when I draw my pistol from my holster. • Possible Cause 1: The Axon camera or the Signal Sidearm sensors are not powered on or do not have sufficient battery power to function properly. - Page 16 The sensor normal operating and storage temperature range: -4 °F to 122 °F [-20 °C to 50 °C]. • Possible Cause 6: The Signal Sidearm sensor may have a firmware issue that is preventing it from functioning properly.
- Page 17 Axon Signal Sidearm User Manual exit Test Mode, the button is damaged. Stop using your Signal Sidearm sensor. • Possible Cause 3: The Signal Sidearm sensor may have a firmware issue that is preventing it from functioning properly. Remedy 3: Reset the sensor, see Sensor Reset on page 10.
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Page 18: Technical Support
It typically takes between one and two seconds for this to occur. My Signal Sidearm sensor keeps ending up in Test Mode or Low Power Mode. • Possible Cause 1: The design and location of the button on the sensor is intended to prevent accidental presses or holds, but in some rare cases, it may be possible that an action by the user may result in the button being held down without the user’s knowledge. -
Page 19: Chapter 4: Additional Information
Failure to follow these instructions may result in improper installation which could interfere with the holster’s performance. Do not install the Axon Signal Sidearm sensor in a way that will interfere with the proper functioning of the holster. Do not perform installation of the Axon Signal Sidearm sensor while a firearm is in the holster. - Page 20 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult Axon Enterprise Technical Support for help. FCC/IC NOTICE: This device meets the body worn human exposure limits found in ANSI/ IEEE C95.1, 2005.
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Page 21: Declaration Of Conformity
Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device. Axon Signal Sidearm uses an integral antenna. Antenna gain is <0dBi at 2.4GHz. The required impedance for this antenna is 50 Ohm. - Page 22 Windows is a trademark of Microsoft Corporation. , AXON, Axon, Axon Device Manager, Axon Evidence, and Axon Signal Sidearm are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit www.axon.com/legal.
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