Customer Care &Trouble Shooting - Crane EE-5306 Series Quick Start Manual

END-OF-SEASON MAINTENANCE & STORING YOUR HUMIDIFIER
1. Turn off, unplug from outlet, and empty water from tank & humidifier base.
2. Follow instructions for weekly cleaning above.
3. Let all parts dry completely.
4. Store humidifier in a cool, dry place
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solid RED Indicator Light:
Humidifier Does Not Have
Any Power:
Flashing RED Indicator
Light:
Indicator Light is Green,
But There's No Mist:
White Dust Appears &
Settles Outside the
Humidifier:
No Sound from
Humidifier is Leaking:
NOTE: Spare Parts can also be purchased online at www.crane-usa.com
CRANE CUSTOMER CARE
CALL US: 1-888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: customer-service@crane-usa.com
LIVE CHAT: available at www.crane-usa.com
Solution
Clean the Water Level Sensor Float: Pull the float from the base
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by lifting the float firmly. Remove the water level sensor float
and clean with white vinegar/water solution. Replace water
level sensor float by pressing down firmly back into position in
the humidifier base. (Page 4 – Fig. 1 #5)
Ensure AC Adaptor is fully connected to the plug port and is
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properly plugged into a power outlet / try another power
outlet.
If Power On indicator light does not come on, contact
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Customer Care.
The water level sensor float is not placed in the base and there
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is no water in the base.
Ensure the water level sensor float is placed securely in the
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base and replace the full water tank onto the base.
Complete the weekly cleaning. (Page 8)
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Humidifier should be placed on a hard-flat surface & fan vent
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should not be blocked.
The humidifier base might be overfilled: Remove the tank,
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empty the base & replace the filled tank on the empty base.
Ensure the water level sensor float is placed securely in the
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base.
Area tap water may have too many minerals. Change to
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filtered or distilled water.
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Gently TAP the
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From WATER TANK DISK/MIST NOZZLE: Turn mist level down.
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From TANK: Check for possible cracks in the tank or around the
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seam of the tank.
From HUMIDIFIER BASE: Call Customer Care.
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icon. Do NOT long press the
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