Lumen Cisco 68 Series Quick Reference Manual

Cisco 68xx Series
Quick Reference Guide

Getting started

Setting up your voicemail

From your office phone:
1. Press the Voicemail button.
2. When prompted, enter the temporary passcode + # (provided in
your welcome email).
3. Follow the automated prompts to record your name, set your
schedule, and record an "open" and "closed" greeting.
From outside of the office:
1. Dial the voicemail retrieval number (provided in your welcome
email).
2. When prompted, enter your 10-digit phone number + #.
3. Reenter your 10-digit phone number + #.
4. Follow automated prompts to record your name, set your
Schedule, and record an "Open" and "Closed" greeting.
Voicemail PIN guidelines
PINs are required (can no longer be skipped)
PINs must be 6-15 numeric digits in length
The PIN cannot solely consist of your telephone number or any part of
your telephone number
The same digit cannot be repeated more than twice:
Allowed examples: 11xxxx, xxx88xxx, xxxxxx99
Not allowed examples: 222xxx, xx444xx, 77777
The entire PIN cannot be sequential, either ascending or descending:
Allowed examples: 012347, 98761, 01234560
Not allowed examples: 123456, 0123456789, 9876543210

Phone features

Consultative transfer

Consultative transfer allows you to announce the caller prior to
completing the transfer process:
1. While on a call, press the Transfer soft key or Transfer button
(upper right of the key pad).
2. Using your keypad, enter the extension + # or the 10-digit
number + #.
3. When the party answers, announce the call.
4. Press the Transfer soft key (or button) or hang up to complete the
transfer.
5. If they don't answer or you roll to voicemail, press the End Call
soft key to release the transfer process, then press the Resume
soft key to return to the caller.
Note: When transferring in this manner, the caller ID appearing to the
recipient of the transfer, is the caller ID of the transferring device, not
caller ID of the caller.

Transferring a call to voicemail

To transfer callers directly to voicemail:
1. While on a call, press the Transfer soft key or button (upper-right
of the keypad).
2. Using the keypad, enter *55.
3. When prompted, enter the extension + # of the mailbox you want
to transfer to.
4. The call transfers directly to that phone's voicemail.
Note: When transferring in this manner, the caller ID that registers in
the recipient's voicemail is the caller ID of the incoming caller.
Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.

Making calls to

Phones in your office* Extension Dialing (2-7 digits+#)
Phones in other offices 10-digit phone number
Local 10-digit phone number
Long Distance 10-digit phone number
Toll-Free 10-digit phone number
International 011 + country code + city code + number
Operator* 0
Information** 411
TTY 711
Emergency Services*** 911
* When dialing extensions or numbers less than 10 digits, add a #
after the number to make the call go through faster.
** Information may be restricted on some phones, charges may
apply.
*** Emergency services are tied to the service address of your phone.

Blind transfer

Blind transfer does not allow you to announce the caller:
1. While on a call, press the Page soft key.
2. Press the BlindXfer soft key.
3. Using your keypad, enter the extension + # or 10-digit number +
#.
4. The blind transfer is complete.
5. To cancel the blind transfer, press the Cancel soft key before the
# is entered on the keypad; press the Resume soft key to return to
the caller.
Note: When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the calling party.

Making a conference call

Conference up to 15 callers, including yourself:
1. While on a call, press the Conf soft key or Conf button (upper-
right of the keypad). The person you're talking to is placed on hold
and you receive dial tone.
2. Dial the number of the person you want to conference into your
call.
3. After announcing the conference, press the Conf soft key or
button again, to complete the conference.
4. If they do not answer or do not wish to join the call, press the End
Call soft key, then press the Resume soft key to release that party
and return to your original caller(s).
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