1. Manuals
  2. Brands
  3. ALK Manuals
  4. GPS
  5. CoPilot Live Laptop 8
  6. User manual

ALK CoPilot Live Laptop 8 User Manual

Alk copilot live laptop 8: user manual
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CoPilot Live Laptop 8 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for ALK CoPilot Live Laptop 8

Summary of Contents for ALK CoPilot Live Laptop 8

  • Page 2: Table Of Contents

    Table of Contents CoPilot ® Live | Laptop 8 Quick Start ......2 What’s New in Laptop 8? .
  • Page 3 Cities and Addresses ..........47 Points of Interest .

  • Page 4: Copilot ® Live | Laptop 8 Quick Start

    Important Note, Please Read: Do not use this product in any way that interferes with safe and attentive operation of a vehicle. The driver must remain alert at all times to actual road conditions and obey all posted signs and traffic regulations.
  • Page 5 2. (Optional) Uninstall previous version of CoPilot To uninstall the CoPilot software: (1) Exit out of any programs that are running. (2) On your desktop, double-click on My Computer. (3) Double-click on Control Panel. (4) Double-click on Add/Remove Programs. (5) Scroll down the list of applications until you see the CoPilot application. Click on it to highlight it, then click Add/Remove.
  • Page 6 3. Install CoPilot Installation Steps: (1) Insert the CoPilot Install Disc into your CD-ROM drive. Follow the instructions, click Yes (twice) to accept the License Agreement, and enter your Installation Product Key when prompted (see the front cover of the printed Quick Start Guide). Keep following the instructions in the Installation Wizard, clicking Next to go from one screen to the next.
  • Page 7 2. The next screen is the Activation Code screen, where you’ll see your Product Key and License ID. You’ll need this information to manually activate CoPilot as follows: a) If your laptop is connected to the internet you can click the link to ALK’s activation web page.
  • Page 8 After you use it once, the receiver should initialize within a few minutes. The GPS receiver works like a radio antenna, so place it at least two feet away from possible sources of interference (for instance, a cellular phone antenna). SERIAL Connection: When connecting to a laptop through a serial port the receiver is powered through the laptop’s battery.
  • Page 9 6. Enter a nearby city The first time you launch CoPilot with the GPS receiver attached, you will be prompted to enter your nearest city to help speed up initial satellite acquisition. Type in your nearest city/state or city/country (e.g. “princeton, nj” or “paris, fr”...
  • Page 10 4. Type a city name or ZIP/postal code. As you type, possible matches will appear below. When the correct location is highlighted, click Next. 5. (Optional) Type a street address, with or without a street number. As you type, possible matches will appear below. When the correct location is highlighted, click Next.
  • Page 11 CoPilot’s extensive system of Help Files (in Planning Mode, go to Help menu > Help Contents and Search). Technical support is available to registered users during standard business hours — Monday-Friday, 9:00am-5:00pm. North America - Web: www.alk.com, E-mail: cpsupport@alk.com, Fax: 609-252-8166, Phone: 888-872-8768 Europe - Web: www.alk.eu.com, E-mail: ukcustservice@alk.eu.com, Regular Mail: Suite 595, 2 Old Brompton Road, London SW7 3DQ, UK Australia - (Travroute Australia Pty.

  • Page 12: What's New In Laptop 8

    What’s New in CoPilot CoPilot Live | Laptop 8 is ALK Technologies’ latest version of our CoPilot provides GPS in-vehicle navigation and route guidance from your laptop PC. New features and enhancements we think you’ll like include: -- Improved Licensing: In response to requests from our customers, each CoPilot Product Key can now be activated on two different computers, allowing you to plan and save trips on your home desktop computer and then transfer them to a laptop in your vehicle.

  • Page 13: Requirements

    For best results, an external microphone is recommended (plug in before starting CoPilot). -- Minimum 800 x 600 resolution. -- If you are using a third-party GPS receiver rather than ALK's CoPilot receiver, it must be NMEA 0183 v.2.0 protocol. Package Contents...

  • Page 14: How Reliable Is Copilot

    Data Corrections ALK continually updates the CoPilot map database as we strive to provide you with the highest quality product. If you encounter missing or inaccurate map data, please contact us and let us know so that we can include it in our updates.*...

  • Page 15: Gps Accuracy

    Keep your eyes on the road and hands on the wheel! Do not attempt to look at the screen if you are the driver. ALK assumes no responsibility for any damage or injury resulting from the use of this product.

  • Page 16: Safety Warning

    The driver must remain alert at all times to actual road conditions and obey all posted signs and traffic regulations. ALK Technologies and its suppliers specifically disclaim any express or implied warranty of fitness of this product for automated navigation or for aiding in the operation of other than a privately owned vehicle.

  • Page 17: Installation

    Installation NOTE: If you are updating from an older version of CoPilot the older version first (see Uninstalling, p. 19). This is not required, however. CoPilot Live | Laptop 8 can be installed while another version of CoPilot remains on your computer. 1.

  • Page 18: Software Activation

    6. At the end of the installation you’ll be prompted to activate the software. CoPilot must be activated within 15 days after installation in order for you to continue using it. Follow the instructions in the Software Activation section below. 7.
  • Page 19 Key and License ID. You’ll need this information to manually activate CoPilot as follows: a) If your laptop is connected to the internet you can click the link to ALK’s activation web page. i) On the ALK activation page, enter your Installation Product Key, License ID, and e-mail address, then click Submit.

  • Page 20: Adding A Data Region

    Adding a Data Region If you have purchased an additional data region after your initial purchase of CoPilot, you will need to modify the original (“Base”) installation and activate the new region. IMPORTANT: You can only use your Expansion Product Key AFTER you have installed CoPilot with a Base Installation Product Key.

  • Page 21: Deactivation And License Update

    Deactivation and License Update If you’re planning to uninstall CoPilot from one computer and install the same version on another computer, you need to deactivate the software on the first computer before installing it again. To do this, open CoPilot and choose Update License from the File menu. Then click Deactivate in the License Manager.

  • Page 22: Hardware Setup

    To Uninstall Data From Previous Versions of CoPilot: NOTE: Data is automatically removed as part of the CoPilot 2002 or higher uninstall process. For earlier versions of CoPilot, this process is not required but you may want to do this if you have uninstalled the application. 1.

  • Page 23: Usb Connection

    Bluetooth Receiver Setup 1. Pair your Bluetooth GPS receiver with your PC’s Bluetooth software. It is important that you connect the Bluetooth GPS receiver to a virtual serial port (also known as a “COM port”). See your Bluetooth software’s user manual for specific instructions. If you are prompted for a security code to pair your Bluetooth GPS, use 0183.

  • Page 24: Serial Connection

    Serial Connection When connecting to a laptop through a serial port the receiver is powered through the laptop’s battery. Plug the PS/2 port connector on your GPS unit into the PS/2 port of your laptop. Do not plug the serial port connector into your laptop until after Windows has finished booting up.

  • Page 25: Copilot Live Overview

    CoPilot Live Overview CoPilot can be used for in-vehicle navigation (Guidance Mode), trip planning (Planning Mode), and Live messaging/real-time tracking (from within Planning Mode). If you launch the CoPilot application without first attaching your GPS receiver, a screen will appear (shown below) that lets you choose either Planning or Guidance Mode. Click Planning or Guidance to continue.

  • Page 26: Moving Between Modes

    Moving Between Modes To move from Guidance Mode to Planning Mode at any time, click the Planning button in the control panel on the right side of the screen. Guidance Mode To move from Planning Mode to Guidance Mode at any time, click the Guidance button on the left side of the screen.

  • Page 27: Guidance Mode

    Guidance Mode Entering a Destination When you launch CoPilot for the first time with the GPS receiver attached, you’ll be asked to enter a destination. Click Destination, select one of the destination options, then enter your destination. (You don’t need to enter an origin, if the GPS receiver is picking up signals, CoPilot will automatically identify the start place.) Address 1.
  • Page 28 3. Type a city name or ZIP/postal code. As you type, possible matches will appear below. When the correct location is highlighted, click Next. TIP: Usually you will need to spell out words like "Saint", "Mount", "Fort", etc. Place names generally need to be spelled out;...
  • Page 29 5. (Optional) Type a name for the place you entered and click Next. 6. The Trip Confirmation window appears every time you enter a new stop. You can enter as many as 50 stops in any given trip. The screen will display your next few stops, and your final destination.

  • Page 30: Saved Trip

    Home or Work The first time you select the Home or Work button you will be prompted with an address entry window. Enter your home or work address (see p. 25-27). In subsequent selections, choosing these buttons will automatically enter your home or work address as your destination.
  • Page 31 To search the CoPilot database for Points of Interest: 1. Click Destination, then click POI. 2. To narrow the search, choose a Type and/or Category of POI from the pick lists. If you’re looking for a specific place, you can also type the first few letters of its name in the Name field.
  • Page 32 Lat/Long To enter a latitude/longitude point as a stop: 1. Click Destination, then click Lat/Long. 2. Choose a format from the first drop-down pick list. Lat/longs can be entered in Decimal Degrees, Decimal Minutes, or Degrees Minutes Seconds (DMS). 3. Enter a latitude and longitude in the appropriate format, using the drop-down pick lists for N or S, and E or W.
  • Page 33 Intersection To enter an intersection of two roads as a stop: 1. Click Destination, then click Intersection. 2. Enter a state/country and city name or postal code. 3. When prompted, enter the name of one of the intersecting streets and click Next. 4.

  • Page 34: Editing Stops

    Editing Stops To edit your existing stops, click Destination in the navigation control panel, then click Edit to bring up the Edit Your Stops window shown above. From this window you can do any of the following: · Change the order of your stops. Highlight a stop, then click the Move Up or Move Down button.

  • Page 35: Start Driving

    Start Driving! If your GPS receiver is attached and you have entered at least one destination, you're ready to start driving! The CoPilot navigation system will guide you to the destination(s) you enter and will automatically recalculate your route should you miss a turn or choose to follow your own variation of CoPilot’s route.

  • Page 36: Using The Navigation Control Panel

    Using the Navigation Control Panel BUTTON FUNCTION Opens a window that lets you choose from five different views. View Opens a window that lets you add a destination, edit your Destination existing stop(s), or delete all destinations to start over. Displays turn-by-turn directions to your next stop.

  • Page 37: Zooming Your Map View

    Next Turn Map View Destination Map View Zooming Your Map View Buttons to the right of the map let you zoom and shift your map view: Zoom In: Click to zoom in one level. Zoom Out: Click to zoom out one level.

  • Page 38: Detour

    Detour In Guidance Mode, clicking the Detour button will cause CoPilot to generate an alternate route around the next few miles of your trip. This is useful when you need to get around traffic jams, roadwork, or other unexpected traffic slow-downs but don’t know whether or not you’ll save any time by turning off your current route.

  • Page 39: Selective Routing

    Using the Itinerary for Selective Routing CoPilot enables you to be selective about the roads you take on your trip. From the Passenger screen you can customize your Itinerary so that entire segments of a trip can be avoided if you don’t want to travel along the roads CoPilot has you taking. (Note that you can also use waypoints to guide a route along roads of your choosing, see p.

  • Page 40: Options

    Options In Guidance Mode, click the Options button to check your GPS status or change the settings that control map orientation, voice options, and routing and guidance preferences. GPS Status In the Options window, the GPS Status button opens a dialog box that allows you to view and change advanced GPS settings.
  • Page 41 POI Alerts As you drive, CoPilot can alert you with a voice prompt and a message window on your screen each time you approach a Point of Interest. To use this feature: 1. Toggle the POI Alerts button on in the lower right corner of the Guidance screen.
  • Page 42 Map Options Guidance Options Click the Map button for map display options. Heading Up tracks your position on the map moving upward as you drive, whereas North Up maintains north at the top of the screen. With Drag Map selected, you can use the mouse to drag the map in any direction to a desired location.

  • Page 43: Routing Preferences

    Routing Preferences Routing Type CoPilot’s Quickest routing type is based on the most efficient route in terms of road quality, terrain, and urban/rural road classifications. CoPilot’s Shortest routing type calculates the shortest route while maintaining reasonable standards of practicality. A Scenic route will take more rural and scenic roads wherever possible and practical.
  • Page 44 Speech Speed Warning CoPilot not only speaks to you to inform you of upcoming turns, but also responds to a number of commands you speak out loud using voice recognition technology. The Speech button in the Options window displays a list of the commands you can use (see next page).

  • Page 45: Voice Commands

    Voice Commands NOTE: Background noise may affect CoPilot’s ability to recognize spoken commands. You can use an external microphone with noise-cancellation technology to optimize your experience with CoPilot’s listening device. COMMAND Cancel Detour Clear track Detour Driver Go to sleep Going to Heading How far...

  • Page 46: A Sample Trip

    A Sample Trip Suppose you and a friend want to go to a concert on the campus of Princeton University in Princeton, New Jersey. You know the approximate location of your destination, but you're unfamiliar with the area. There's no need to worry about the trip: CoPilot will guide you every step of the way! First, you enter your destination.
  • Page 47 Sample Trip on the Map 1. Driving on Witherspoon Street into Princeton, NJ 3. CoPilot automatically creates a new route from your current position 2. Turning off CoPilot’s route onto Wiggins Street - 45 -...

  • Page 48: Planning Mode

    Planning Mode After launching CoPilot you can access Planning Mode by clicking the Planning Mode button from the welcome screen or the Planning button in the Guidance screen. In Planning Mode you can run trips on your desktop to print and take with you or save for a later time, search for points of interest, calculate fuel costs, add favorite places, add custom places, and much more.

  • Page 49: Cities And Addresses

    Cities and Addresses To enter a trip, begin by typing the name or postal code of the place where your trip will start in the City, State (or City, Country) box (e.g. “princeton, nj” or “paris, fr” or “08540”), then press the Enter key. Do not include periods in the state/country abbreviation. A list of matches to your entry may appear;...

  • Page 50: Points Of Interest

    Points of Interest When you select the Points of Interest tab, it will open with the cursor in the POIs that start with box. The only field that is required to perform a POI search is City/State (or City/Country); all other fields are optional. Once you have entered a city, you can do one or more of the following to narrow your search: select a POI Category, select an of Type option, or enter the first few letters of the place name.

  • Page 51: Itinerary Buttons

    Itinerary Buttons Regardless of the tab you select, the same commands will remain in the bottom of the Trip Planner window. To the right of the Itinerary you will see five buttons. Use the Up/Down arrows to alter the order of the stops on your Itinerary. Use the Zoom button to zoom to the selected stop on a map.

  • Page 52: Running The Trip

    Running the Trip To see a complete map of your trip, as well as detailed, turn-by-turn driving directions, click Run. To generate a round trip, click the Round Trip check box before clicking Run. A round trip includes all intermediate stops on the way to your destination, but routes directly from your destination back to your starting place.
  • Page 53 Routing Type CoPilot’s Quickest routing type is based on the most efficient route in terms of road quality, terrain, and urban/rural road classifications. CoPilot’s Shortest routing type calculates the shortest route while maintaining reasonable standards of practicality. A Scenic route will take more rural and scenic roads wherever possible and practical.

  • Page 54: Printing Your Map And Driving Directions

    Printing Your Map and Driving Directions After you run a trip, the Trip Summary window will pop up over a split screen displaying the map of your trip and detailed driving directions. Click OK to hide the Summary window (you can get it back again using the View Trip Summary option in the Trip menu). To alter the size of either the map window or the directions window, drag the gray bar that divides them to the right or left.

  • Page 55: Beyond The Basics

    Beyond the Basics If you’re familiar with the basic features of CoPilot, you’re probably ready to try some of the advanced features. Some of these features are briefly described on the following pages. For more information on advanced features, see the Legend on page 60 of this manual and Trip Planning: Beyond the Basics in the Help Files (under Planning Mode in the Contents tab of the Help window).

  • Page 56: Adding Custom Places

    Adding Custom Places CoPilot gives you the ability to add new places with your own custom names to the map database. After adding your custom place to the map database, you'll be able to enter it as a start place, end place, or waypoint for any trip you run. To add a new place, click on the Add Custom Places button on the tool bar or select Add Custom Places from the sub-menu of Mouse Modes in the Map menu.

  • Page 57: Avoiding And Favoring Roads

    Avoiding and Favoring Roads CoPilot gives you the ability to avoid or favor specific road segments. This feature is handy when you want to avoid a traffic jam or road construction, and can also be used to guide a trip along a route you know you want to take. To avoid or favor a road, first click either the Avoid or Favor button on the tool bar, then click on a road segment on the map.

  • Page 58: Importing Custom Places

    Importing Custom Places CoPilot Live’s Custom Place Import Wizard enables you to import addresses from your Outlook Contacts database, an Excel file, or text file. (If you are using another type of database or contact manager, you can export your contacts/locations to an Excel or text file before importing them into CoPilot Live.) These points are then added to CoPilot’s POI database, in a category and type of your choice.

  • Page 59: Editing Custom Places

    Editing Custom Places After custom places have been added to the database, they can be edited at any time. Select Manage Custom Places from the Tools menu, then highlight the custom place you wish to edit, click Edit, and make your changes. Click Apply when finished. NOTE: By default, addresses entered as Custom Places are assigned to the Custom POI category.

  • Page 60: Customizing Driving Directions

    Customizing Your Driving Directions Display CoPilot gives you precise, turn-by-turn driving directions, plus time and distance calculations for every trip you run between a start place and a destination. Print these directions, and/or customize them by editing the font CoPilot uses and by controlling the number of “nearby places”...
  • Page 61 To control the number and type of landmarks reported, select Landmark Reporting from the Trip menu to open the Landmark Reporting dialog box. NOTE: You can use these options in Planning Mode, but not in Guidance Mode. Use the slide bar under Find landmarks within this distance of your route to control the size of the area around your route in which landmarks should be reported.

  • Page 62: Legend: Planning Mode Buttons

    Legend Planning Mode Tool Bar Buttons: Open/Save Trip: Allows you to save a trip you have outlined in Planning Mode, or access a previously saved trip. Edit/New Trip: Prompts the Trip Planner window where you can enter addresses, search for points of interest, and recall favorites.
  • Page 63 Label Cities and Places: Allows you to label or unlabel cities within your map. Add Custom Places: Allows you to label specific places on the map and save them in your Points of Interest database (map detail level must be at least 7.) Buttons in the Trip Planner Window: Zoom to Stop: Zooms your map view to the stop that is...

  • Page 64: Copilot Live Communications

    CoPilot Live Communications CoPilot Live allows you to maintain two-way communication with drivers who are using CoPilot and to actually see where they are currently located using your home or office computer with CoPilot installed or from our CoPilot Live web page. Using this CoPilot Live functionality requires the following: 1) If you want to track and message other drivers who use CoPilot: An Internet connection on the computer where CoPilot is installed, or access to our CoPilot...

  • Page 65: Live Mode - Overview

    On the following pages you'll see how you can communicate with someone on the road from your home/office computer, either from within CoPilot or from the ALK Live web site (the Live Mode sections); and also what it’s like when you are the driver using CoPilot and someone else is communicating with you (the Driving with Live sections).

  • Page 66: Live Mode - Automatic Vehicle Location (Avl)

    Live at the same time. In this sense CoPilot Live communication is similar to using a telephone — communication only occurs when both parties are on at the same time. ALK does not actively log driver's location information, nor do we use this information for any purpose other than to transfer it between authorized users.

  • Page 67: Live Mode - Send/Receive Messages

    Live Mode — Send/Receive Messages To send a message to a driver, highlight the target vehicle on the Vehicle List and click the Send Message button on the tool bar or right click on the vehicleand select Send Message from the pop-up window. Standard Response Buttons Text to Send...
  • Page 68 Sending Messages from the Web To send a message from the ALK Live Web page, click the Send Message icon next to the vehicle. The message window that opens is similar to the one that appears in Live Mode in CoPilot.

  • Page 69: Live Mode - Send Itinerary Updates

    Live Mode — Send Itinerary Updates To send a Trip Itinerary Update to a driver, in Live Mode highlight the target vehicle in the Vehicle List, then click the Send Trip button on the tool bar or right click on the vehicle and choose Send Trip. Create a trip itinerary in the Trip Planner window just as you would in Planning Mode, then click the Send button at the bottom of the window.
  • Page 70 When the driver responds to your trip itinerary update, the response is displayed in the Message Center: Sent Trip and Driver’s Response - 68 -...
  • Page 71 Sending an Itinerary Update from the Web To send an Itinerary update from the ALK Live Web page, click the Send Trip icon next to the vehicle, then use the Stop Builder that opens. The options available in the Stop Builder are the same ones you would use to create an Itinerary update from within CoPilot.

  • Page 72: Driving With Live - Set Up

    CoPilot, and the buttons for traffic shown below may be currently disabled. 1. Open a CoPilot Live account. Go to the CoPilot Live Web login page (http://live.alk.com). Click the link provided for setting up a new account, then enter all required information including a User Name and Password.
  • Page 73 You are now set up for messaging and tracking. Your screen name and/or password can be changed as many times as you like. Your password must be changed from the Live Web page. Your screen name can be changed at any time from within CoPilot — click Settings in the Live Options window.

  • Page 74: Driving With Live - Invitations

    Each e-mail Invitation — similar to an e-card — contains a link to the ALK Live Web page, a tracking number, and an invitation to the recipient to log on to the ALK Live Network. (To see an Invitation, try sending yourself one using the instructions below.)

  • Page 75: Driving With Live - Receive Messages

    Driving with Live — Receive Messages On the top are the four Standard Response Buttons, which appear on every message: Speak Message: Defer Message: Delete Message: More Information: Sends a response back that you need more information. You can also tap one of the Customizable Response Buttons that the message sender has included at the bottom of the screen.

  • Page 76: Driving With Live - Receive Trip Itinerary Updates

    Driving with Live — Receive Trip Itinerary Updates When you are the driver and a Trip Itinerary Update is sent to you, CoPilot Live displays it on top of all other windows. CoPilot Live's text-to-speech engine will speak the itinerary update when it is received.

  • Page 77: Copilot Live Real-Time Traffic Reporting

    CoPilot Live Real-time Traffic Reporting In addition to providing pre-trip planning, GPS route guidance, and Live messaging capabilities, CoPilot Live uses wireless communications to automatically send real-time information to drivers, notifying them of traffic incidents along the route ahead and creating potential alternate routing.

  • Page 78: Check Traffic

    Check Traffic Click the Check Traffic button to see all traffic incidents on the route ahead between your current position and your destination. CoPilot will take a few seconds to check for incidents. If any incidents are found, they are reported one by one beginning with the one closest to you.

  • Page 79: Traffic Settings

    Review and Clear Traffic The Check Traffic button in the Live Options window brings up only new incidents along your route that have not been reported yet. To review the traffic incidents that were already reported, click the Review Traffic button. To clear the traffic incident queue so that Check Traffic brings up every incident, click Clear Traffic.
  • Page 80 Map Display of Incidents Traffic incidents are displayed on CoPilot Live’s maps as numbered, colored triangles. Any of the four icons below are used to reflect the location(s) and severity of traffic congestion. 1 (Red) - Most severe 2 (Orange) - Second most severe 3 (Yellow) - Third most severe 4 (Cyan Blue) - Least severe Severe Incident Ahead...

  • Page 81: Trouble-Shooting

    Trouble-shooting First things to check: Are all cables properly secured? Do all components have adequate power? Does your GPS receiver have a clear view of the sky? (Buildings, mountains and heavy foliage may block your satellite reception.) Why can't I get a satellite fix the first time I use CoPilot? The first time the GPS receiver is used it can take approximately 15 minutes to acquire a signal.
  • Page 82 volume to be heard in a moving automobile. To amplify the output, you can plug something into the speaker jack, such as additional speakers. Another alternative is to purchase an audio cassette adapter equipped with a cord and jack that you can plug into your laptop's speaker jack, then put the cassette into your car's stereo cassette player.
  • Page 83 B. If you are powering the GPS unit through your laptop's PS/2 port, make sure the connection is snug and that your laptop's battery has enough power. If you've checked the power supply, and it is sufficient, see question 2. Is the GPS unit plugged into the serial or USB port? A.
  • Page 84 E. Next in the Com Port Properties window the settings should read: Bits Per Second = 4800 Data Bits = 8 Parity = None Stop Bits = 1 Flow Control = Hardware If the settings are different you need to make the necessary changes and then click OK.

  • Page 85: Data Corrections

    Data Corrections The ALK map database undergoes constant revision as we strive to provide you with the highest quality product. Revisions include the addition of new roads, roadway upgrades, and the addition of new streets and addresses. If you encounter missing or inaccurate map data, please contact us so that we can include it in our updates.

  • Page 86: Using The Help Files

    Quick Start that came with the product). Please be sure to reach us using the contact information for your region shown below. We are sorry, but our support staff in ALK’s regional offices cannot respond to requests for assistance outside the areas they serve.

Table of Contents