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Auerswald COMfortel C-400 Advanced Information

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COMfortel€ C-400
Conference Telephone
Advanced Information
English
COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018

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  • Page 1 COMfortel€ C-400 Conference Telephone Advanced Information English COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 2: Table Of Contents

    Options during an incoming call ............29 Accepting an incoming call ..............29 Rejecting an incoming call..............29 Forwarding an incoming call..............30 Putting a caller on hold .................30 Forwarding an incoming call to the voice mailbox ........31 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 3 Talking to the call partners alternately ..........38 Ending one of the two calls..............38 Transferring Calls ..................40 Options for transferring a call ...............40 Transferring a call with an announcement..........40 Transferring a call without an announcement........40 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 4 Editing a contact ...................50 Deleting a contact.................51 Blacklist ....................52 Opening the blacklist and selecting an entry ........52 Dialling from the blacklist..............53 Creating a blacklist entry ..............53 Editing a blacklist entry.................53 Deleting a blacklist entry...............54 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 5 Broadsoft ....................60 Opening Broadsoft and selecting an entry ...........60 Settings on the Telephone..............61 Features ....................62 Calls .....................62 Speed dial....................65 Status .......................66 User settings ...................67 Preferences ..................67 Display....................68 Audio ....................69 Wireless microphones ...............69 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 6 SIP Account Management ..............81 Call Settings..................95 User Settings (Preferences) ..............98 Programmable keys .................100 Speed dial keys.................101 Signaling ...................102 Ringer tones..................103 Paging Zones ..................104 Hotline Settings ................106 Network ....................108 Basic Network Settings..............108 Advanced ..................110 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 7 Contacts ....................112 Contacts ....................112 Blacklist.....................115 LDAP....................118 Broadsoft...................122 Call History..................124 Servicing ....................125 Restart phone ...................125 Time and Date ...................125 Firmware Update ................128 Provisioning..................130 Security .....................136 Certificates ..................137 System Logs ..................138 Index.......................141 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 8: About These Instructions

    The latest information After a firmware update, you usually require a new version of the instruc- tions. You will find this in the Internet. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 9: Basic Knowledge

    Basic knowledge Topics – Device overview (page 10) – Introduction to Using the Telephone (page 16) – Using the Wireless Microphones (page 23) – Use as a PC Hands-Free Device (page 27) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 10: Device Overview

    Basic knowledge Device overview Device overview Keys and LEDs The figure below shows the keys and LEDs on the COMfortel C-400. LED status displays (on the base unit and the mobile micro- phones) See also table LED status displays (page 12)
  • Page 11 Accept call/end call: Press the key each time. Making a call with dial preparation: enter the phone number, and then press this key. Making a call directly: press this key and then enter the phone number. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 12 Resume soft key to resume it. LED status displays LED status Base unit Wireless microphone Orange: shining Mailbox messages Battery is charging constantly present Orange: flashing Not registered Battery low COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 13: Display

    Microphone is in pager mode, out of range or not registered Green and red: flashing Registration mode quickly Display The figure below shows the display in its idle state. Time Date COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 14 Display symbols The symbols vary according to which menu has been selected (e.g. in the call history) or the current state of the device (e.g. call diversion enabled): COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 15 Ringer tone off Symbols during a call: Hands-free function enabled. Counter for active connections. Appears if more than one active connection is present. Press on the directional pad to select a subscriber. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 16: Introduction To Using The Telephone

    – Speed dial: select this to assign speed dial keys • Status – Network: select this to get information about the network connection – Account: select this to get information about the accounts COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 17 Soft keys that have more than one function are listed below, in the "General" list. This list is followed by descriptions of soft keys for specific modes or dialogues which are either only available in these places, or only have a specific function there. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 18 Press to leave the current page and return to the previous Cancel menu or previous screen. Any changes already made, e.g. in input fields, are not saved. Press to end the connection set-up or the call. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 19 Press to dial the telephone number of the missed call. Save Press to open the list overview for contacts and the blacklist. You can save the current telephone number to these lists. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 20 Press to enter a telephone number to transfer the call with an announcement. Blind Press to enter a telephone number to transfer the call without an announcement. Conf Press to enter a telephone number to start a conference call. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 21 Programmable soft keys In addition to the speed dial keys, you can configure soft keys for dialling a phone number by pressing a single key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 22: Entering Telephone Numbers And Text

    Speed dial keys (page 101) • Using the telephone: Speed dial (page 65) Entering telephone numbers and text To enter this information, press the 123 soft key repeatedly to switch between 123/abc/ABC formats. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 23: Using The Wireless Microphones

    This conference telephone operates using the maximum permitted power. The base station's range may vary depending on its location and surrounding conditions. If a wireless microphone is outside its range, its LED lights up red and flashes slowly. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 24: Finding Misplaced Microphones

    (whether intact, faulty or lost) will have to be deregistered. The base station then registers the four wireless microphones again. The audio connection is interrupted during the registration process. The connection is set up again once registration has completed successfully. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 25 LEDs stop flashing red and green. 4. Repeat steps 1 to 3 for the remaining microphones. Notes: If a microphone cannot be registered, you see the message Registration failed. Take the unregistered microphone out of the COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 26 Repeat steps 1 to 3 described above to try to register the microphone again. To interrupt the registration process before it is finished, press the Cancel soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 27: Use As A Pc Hands-Free Device

    The tone is routed from your softphone or your messaging application to the conference telephone, and you can now use it for telephone calls. 5. To end this function, press the End soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 28: Telephoning

    Call-Waiting Calls (page 32) – Outgoing Calls (page 34) – Calls (page 36) – Query Calls (page 37) – Transferring Calls (page 40) – Conference Calls (page 42) – Incoming Messages (page 46) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 29: Incoming Calls

    Soft keys with a fixed function (page 17) section. Rejecting an incoming call When you receive a call: • press the Reject soft key. The caller then hears the busy signal. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 30: Forwarding An Incoming Call

    2. Press the Hold key to put the caller on hold. The device plays the on- hold music. 3. Press the Resume soft key to restore the connection with the caller. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 31: Forwarding An Incoming Call To The Voice Mailbox

    Depending on how you have configured the voice mailbox, the caller can either leave a message or hear an announcement without having the option of recording a message. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 32: Call-Waiting Calls

    When you receive a call-waiting call: • Press the Answer soft key to connect with the caller. Your first call partner is put on hold and hears the on-hold music (if this function has been configured). COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 33: Forwarding A Call-Waiting Call

    1. Press the Forward soft key. 2. Enter the target number. Then press the Forward soft key again to call the subscriber. You are now reconnected with the first call partner. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 34: Outgoing Calls

    2. Enter the telephone number. Then press the Dial soft key. Dialling a telephone number with dial preparation 1. Enter the telephone number. Then press the Dial soft key. 2. Press the Hook key or the Dial soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 35: Dialling A Telephone Number Via A Speed Dial Key

    (by pressing a single key). • Simply press the corresponding soft key until the subscriber you want to call appears in the display. The telephone makes a call to the subscriber. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 36: Calls

    This also switches off the mobile microphones, even if they have been removed from the base unit. 2. To switch the microphones on again, simply press the Microphone key again. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 37: Query Calls

    2. Press the New soft key. Enter the telephone number. Then press the Dial soft key. Ending a query call If the number you call for a query call is busy or does not respond: 1. Press the End soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 38: Options During A Query Call

    If one of your call partners puts the receiver down, you remain connected to the other call partner. You can also end the call yourself, either with the active call partner, or the partner who is on hold: COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 39 2. Press the End soft key. 3. If the remaining call partner is on hold, press the Resume soft key to return to their call. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 40: Transferring Calls

    Transfer soft key again. Both call partners are connected. Transferring a call without an announcement During a call: 1. Press the Transfer soft key and then press the Blind soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 41 Telephoning Transferring Calls 2. Enter the second call partner's telephone number. Then press the Transfer soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 42: Conference Calls

    End a conference call completely Initiating a conference call 1. Call the first conference call partner. 2. Once this subscriber accepts the call, press the Conf soft key. The subscriber is put on hold. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 43: Cancelling Conference Call Setup

    You can bring either one or both conference call partners back into the conference call: 1. Press on the directional pad to select the call partner you want to bring back into the conference call. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 44: Ending A Conference Call And Connecting The Conference Call Partners To Each Other

    3. Press the End soft key to break off the connection to this call partner. 4. Press the Resume soft key for the remaining call partner (currently on hold) to bring them back into the call. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 45: Ending A Conference Call Completely

    The Add and/or Add call soft keys are also displayed during a conference call, so that additional subscribers can be added to the on-going conference call. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 46: Incoming Messages

    1. Press the View soft key. 2. Press on the directional pad to select an account. Then press or the OK key. The message(s) is/are replayed. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 47 Depending on how the voice mailbox is configured, other options might be available, for example, to delete a message. To do this, follow the instructions in the announcement text. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 48: Contacts And Telephone Number Lists

    Contacts and Telephone Number Lists Topics – Contacts (page 49) – Blacklist (page 52) – Redial List (page 55) – Call History (page 57) – LDAP (page 59) – Broadsoft (page 60) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 49: Contacts

    • Searching: press on the directional pad to access the Search soft key. Then select a search by First Name or Last Name and enter a name. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 50: Dialling From The Contacts List

    4. If necessary, select a Ringer Tone and an Account for this contact. Editing a contact 1. When the entry you want is displayed, press on the directional pad to access the Edit soft key. 2. Make your changes. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 51: Deleting A Contact

    Delete soft key. Deleting all entries • When the Contacts are displayed, press on the directional pad to access the Del. All soft key to delete all the entries. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 52: Blacklist

    • Searching: press on the directional pad to access the Search soft key. Then select a search by First Name or Last Name and enter a name. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 53: Dialling From The Blacklist

    5. Select an Account for this entry. Editing a blacklist entry 1. When the entry you want is displayed, press on the directional pad to access the Edit soft key. 2. Make your changes. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 54: Deleting A Blacklist Entry

    Delete soft key. Deleting all entries • When the Blacklist is displayed, press on the directional pad to access the Del. All soft key to delete all the entries. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 55: Redial List

    – Dialling the telephone number without changes: press the Dial soft key. – Editing the telephone number before dialling: press the Edit soft key. Edit the telephone number. Then press the Dial soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 56: Transferring An Entry To The Contact List Or Blacklist

    2. Select the Directory list or the Blacklist. 3. Make any necessary modifications to the entry before saving it. Deleting entries from the call history • When the entry you want is displayed, press the Delete soft key. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 57: Call History

    Dialling from within the call history • When the entry you want is displayed, you can either dial the telephone number without changing it, or edit it before you dial: COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 58: Transferring An Entry To The Contact List Or Blacklist

    When the entry you want is displayed, press the Delete soft key. Deleting all entries • When the Call history menu is displayed, press the Del. All soft key to delete all the entries. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 59: Ldap

    Contacts soft key and select LDAP. 2. Enter a First Name and/or Last Name. Then press the Search soft key. When the subscriber you want is displayed, you can dial their telephone number. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 60: Broadsoft

    Contacts soft key and select Broadsoft. 2. Enter a First Name and/or Last Name. Then press the Search soft key. When the subscriber you want is displayed, you can dial their telephone number. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 61: Settings On The Telephone

    - Display: display settings - Audio: ringer tone, key tone - Wireless microphone: registration, deregistration – Admin settings (page 71) - Network settings - Account - Provisioning - Reset to default - Restart COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 62: Features

    Call forward always Always: Select this to switch the call forwarding function for the selected account on or off. Number: The telephone number to which all calls are to be diverted. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 63 Calls that are not accepted are forwarded for this account. Number: Telephone number to which all non-accepted calls are to be diverted. Block anonymous Reject incoming calls for the selected account if they are marked as "Anonymous". COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 64 Displays a message for missed calls on the home screen. Call waiting Show alert: Permit second call: you hear a signal that an incoming call is present even if you are currently making a call. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 65: Speed Dial

    A freely selectable name for the telephone number you want to dial. Number: The telephone number you want to dial. Account: The account via which the call is to be made. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 66: Status

    Functions for addressing the device and connecting it to the network. Account Details about SIP account registration. Product information Details about the device, such as its Model, MAC Address and Firmware Ver.. Wireless microphone The registration status of the microphones. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 67: User Settings

    On the device (screen: MENU > User settings > Preferences) Language The language to be used for the device. Date & Time Time: Date: Available formats for time and date. Time zone: Your time zone. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 68: Display

    Disabled. Restart phone The device reboots, and modified settings are applied. Display Proceed as follows: • On the device (screen: MENU > User settings > Display) Backlight idle: COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 69: Audio

    The required ringer tone for the selected account. Key tone You hear a tone when you press a key. Wireless microphones Proceed as follows: • On the device (screen: MENU > User settings > Wireless micro- phone) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 70 Unregistered microphones are registered on the base station. For more information, refer to Registering wireless microphones (page 24). Deregister All registered microphones are deregistered on the base station. For more information, refer to Registering wireless microphones (page 24). COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 71: Admin Settings

    Note: The DHCP server temporarily allocates the IP address for a certain amount of time. If the address is no longer required by the client, the server has access to it again, and can allocate it to another client. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 72 The subnet mask, in this form, similar to IP addresses (example for an IPv4 Class C network): 255.255.255.0 Note: A subnet is defined by linking an IP address with a subnet mask. Gateway: The gateway, in this form (example for IPv4): 192.168.196.1 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 73 ID. Others Primary DNS: The primary DNS server, in this form (example for IPv4): 192.168.196.1 Secondary DNS: The secondary DNS server, in this form (example for IPv4): 192.168.196.1. Optional entry. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 74: Account

    Auth ID: Once authentication has been carried out on the PBX or by the VoIP provider, you should then enter the internal number assigned to the device. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 75 Port: Port for the registrar. SIP server: The SIP server's IP address or URL. Port: Port for the SIP server. Register: The device uses this account for calls. Answer page: Auto COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 76: Provisioning

    Do not include a "<port>" entry if you don't have to enter the port number. Login: The name used to authenticate the device on the provisioning server. Password: The password used to authenticate the device on the provisioning server. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 77: Factory Settings

    Restart phone Proceed as follows: • On the device (screen: MENU > Admin settings > Restart phone) The device reboots, and modified settings are applied COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 78: Settings In The Configuration Manager

    IP address. Topics – Opening the Configuration Manager (page 79) – Status (page 80) – System (page 81) – Network (page 108) – Contacts (page 112) – Servicing (page 125) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 79: Opening The Configuration Manager

    1. Enter the telephone's IP address in the browser's address field. 2. Enter "admin" as the User Identifier (user name), and also as the Password, when the system has its factory settings. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 80: Status

    Details about the device, such as its Model, MAC Address and Firmware Ver.. Account Details about SIP account registration. Network Functions for addressing the device and connecting it to the network. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 81: System

    Separated by account (select Account 1 to 3) General Account Settings Enable Account  The device uses this account for calls. Account Label: A freely selectable name. This appears in the display when this account is selected. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 82 The dial plan is a series of dialling rules or character sequences that define whether the dialled number selected by the user is valid and when, and whether, the device should dial the number. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 83 E. g. "P3" represents an inter-digit timeout of 3 seconds. If only "P" is used, the pause time is the Inter-Digit Timeout time specified in SIP Account Management > General Settings. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 84 Inter-Digit Timeout (secs): Creates a pause after the last digit entered, before dialling the telephone number. This pause is also triggered by the entry "P" in the dial plan. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 85 This is the default DTMF transfer method. Note: You may need to change this setting if transmission problems generate unwanted DTMF frequencies as background noise, or if the normal transmission of DTMF frequencies is interrupted. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 86 The registrar is the IP address or URL you have received from the PBX or your VoIP provider for logging on. Server Address: The registrar's IP address or URL. Port: Port for the registrar. Expiration (secs): Registration expires after a freely selectable period. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 87 The proxy server's IP address or URL. Port: Port for the proxy server. Backup Outbound Proxy Server Address: The backup proxy server's IP address or URL. Port: Port for the backup proxy server. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 88 VoIP calls. Enable G.729 Annex B  Select this to use the voice activity detection (VAD) function with bandwidth-saving silence suppression. Preferred Packetization Time (ms): The interval for sending voice packets COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 89 The SIP transport protocol. Transmission Control Protocol: the most reliable protocol. Includes error and transmission checks. User Datagram Protocol: generally less susceptible to latency, but SIP data can cause network overloads. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 90 Note: When you see the message on the display that a call has been received by the mailbox, press the View soft key and select an account. The device then selects this code and calls the received message. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 91 Anonymous Call Reject OFF: Anonymous Call ON: Anonymous Call OFF: Call Waiting ON: Call Waiting OFF: The access code for the specific function. Group Call Pickup: The access code for this function. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 92 When the device receives an unsolicited MWI notification, the LEDs that signal that a message has been received do not light up. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 93 IP address allocated by the VoIP provider with the Internet connection. Server Address: The STUN server's IP address or domain name. Port: The STUN server's port. Enable UDP Keep-Alive  Select this to use UDP keep-alive. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 94 Note: If this option is disabled, the telephone controls the conference call locally, without needing a conference server. In this case, at least 3 additional VoIP channels must be freely available. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 95: Call Settings

    The maximum interval for monitoring the SIP session. Call Settings Proceed as follows: • Using the configuration manager (screen: System > Call Settings) • Separated by account (select Account 1 to 3) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 96 Do Not Disturb function is enabled. Show Information about incoming calls is displayed. Reject No information about incoming calls is displayed. Note: The telephone does not ring if either of these two settings is selected. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 97 Enable Call Forward No Answer  Calls that are not accepted are forwarded. Target number: Telephone number to which all non-accepted calls are to be diverted. Delay: Number of rings before non-accepted calls are forwarded. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 98: User Settings (Preferences)

    Enable Missed Call Alert  Missed calls are displayed in the display. Call Hold Reminder Enable Call Hold Reminder Tone  The reminder tone is played when a call is on hold. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 99 Incoming call messages are enabled if the user is already making a call. Enable Call Waiting Tone  The call waiting tone is played. Tone Interval (secs): The interval between call waiting tones. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 100: Programmable Keys

    The soft key for idle mode, active mode, on-hold mode and direct call mode. Insert Label Before: The position at which this soft key is inserted between the existing soft keys. You can make a selection for every selectable mode. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 101: Speed Dial Keys

    Name A freely selectable name for the telephone number you want to dial. Phone Number The telephone number you want to dial. Account The account used to dial the telephone number. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 102: Signaling

    Internet after the NAT server. Enable IP Masquerading  NAT Traversal using IP masquerading is enabled. Public IP Address: Your router's external IP address. This entry provides the VoIP server with the router's address. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 103: Ringer Tones

    This setting then overrides the standard ringer tone you have defined for incoming calls. For example, you can define a unique ringer tone for incoming calls which are marked as external in the alert info header. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 104: Paging Zones

    Proceed as follows: • Using the configuration manager (screen: System > Paging Zones) You can enter multicast IP addresses to monitor the device. Only paging calls can be received (Incoming Page). COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 105 If the priority of the paging zone is higher than or the same as the priority of the call, a multicast call can interrupt an incoming or an outgoing call. Enable Incoming Page  The device receives incoming calls from this paging zone. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 106: Hotline Settings

    Hotline delay time. The hotline number uses the account previously selected for the device. Account: The account used to dial the hotline call number. Number: The telephone number you want to dial. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 107 Settings in the Configuration Manager System Delay (secs): The delay before the hotline call number is dialled. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 108: Network

    Static IP You must assign the IP address manually. The following data must be entered: IP Address: The address, in this form (example for IPv4): 192.168.0.14 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 109 If you use a router, this is the gateway in a local network. Primary DNS: The primary DNS server, in this form (example for IPv4): 192.168.196.1 Secondary DNS: The secondary DNS server, in this form (example for IPv4): 192.168.196.1. Optional entry. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 110: Advanced

    Priority: Prioritise the data packets defined with the VID for transport in this VLAN. LLDP-MED Enable LLDP-MED Select this to use the link layer discovery protocol for media end devices (LLDP-MED). COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 111 Select this to use the 802.1x authentication protocol. Note: This gives the device secure access to the network when an 802.1x-compatible authentication server is used. Identity: The 802.1x EAPoL identity. MD5 Password: The password for 802.1x EAPoL. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 112: Contacts

    Contacts Add New Entry or Edit an existing entry You must enter at least a first name, a last name and a telephone number before you can save a contact. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 113 Uses the account selected for this entry.  Select All Marks all entries in the list.  Select An Entry Marks a particular entry in the list. Delete Selected Entries  Deletes the entries previously selected with COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 114 The best way of creating an extensive directory is to first export an existing directory (that has at least one entry). After the file has been exported, open it in an XML editor and then either add new entries or edit existing entries. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 115: Blacklist

    Blacklist Proceed as follows: • Using the configuration manager (screen: Contacts > Blacklist) The device rejects incoming calls from telephone numbers that match the entries in this list. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 116 Account Uses the account selected for this entry.  Select All Marks all entries in the list.  Select An Entry Marks a particular entry in the list. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 117 The blacklist entries in the directory file are added to the list. Export Shared Directory Export All the entries in the current list are stored in a directory file in XML format. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 118: Ldap

    If you want to import an entire directory file with the aim of replacing the entire current directory, select Select All and then Delete Selected Entries before importing the file. LDAP Proceed as follows: • Using the configuration manager (screen: Contacts > LDAP) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 119 The schema the LDAP server uses to authenticate the device. Authentication Name: The name used to authenticate the device to the LDAP server. You will receive this from the administrator or your VoIP provider, if necessary. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 120 First Name Filter: Last Name Filter: Phone Number Filter: Features for the LDAP search. The search filter format is compatible with the default character displays for LDAP search filters (RFC 2254). COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 121 First Name filter, and you enter "ar", the search then returns data records such as Dara, Arnold etc. The (|(fn=%)(ln=%)) filter returns data records for the first and last names that start with the character string entered by the user. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 122: Broadsoft

    Queries the LDAP directory during dialling (prefix or direct dial), to suggest users from the directory whose numbers match the dialled digits. Broadsoft Proceed as follows: • Using the configuration manager (screen: Contacts > Broadsoft) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 123 Broadsoft phone book. You will receive this from the administrator or your VoIP provider, if necessary. Authentication Password: The password used to authenticate access to the Broadsoft phone book. You will receive this from the administrator or your VoIP provider, if necessary. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 124: Call History

    This screen does not have any data that can be configured. It merely displays missed, incoming (received) and outgoing (dialled) calls. You can make a call by clicking on the telephone number of an entry displayed in the call history. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 125: Servicing

    Note: You can also perform a reboot on the device itself: MENU > Admin settings > Restart phone Time and Date Proceed as follows: • Using the configuration manager (page Servicing > Time and Date) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 126 Select Option 42 to list the NTP servers available for the device. The device receives time data in this priority: 1. Option 42 2. NTP server 3. Manually set time. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 127 If User-defined Daylight Savings Time is enabled, the adjustment for daylight savings time if the current time at your location lies between DST Start and Daylight Savings End.  Use DHCP (Option 2/100/101) COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 128: Firmware Update

    The update server's address, including the firmware's file name. Server Authentication Name: The name used to authenticate the device on the update server. You will receive this from the administrator or your VoIP provider, if necessary. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 129 Provisioning. Manual Update Requirement: • A firmware file stored on the hard disk or on another data storage device. Choose File: The stored firmware file in *.img format. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 130: Provisioning

    However, you can only do this on one device at a time. You can also export a device's configuration, either to back the device up, or so that the configuration can be used on a different COMfortel C-400 device in the future.
  • Page 131 Settings in the Configuration Manager Servicing Note: Please contact the Auerswald Support service if you want to use the Auerswald redirect server. Provisioning Server Server URL: The URL's format must be in accordance with RFC 1738: "<schema>://<user>:<password>@<host>:<port>/<URL path>" "<user>:<password>@" may be empty.
  • Page 132 Manufacturer-specific information is sent to the DHCP server. The server then uses it to make decisions about the DHCP options or network parameters that are to be assigned to the device. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 133 (an interval in minutes), or define specific weekdays on which it is to take place. Start Hour: The time at which the check for available updates is to start. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 134 The configuration file is always used, no matter whether it is the same as the current version or not. • The device boots immediately after the configuration file has been imported, without a waiting period of 1 minute. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 135 Resetting the configuration Reset Configuration to Default Settings: Select this to reset the device settings to the factory settings. The device reboots, and all the settings you have made are lost. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 136: Security

    The default password in the factory settings is "user". Enter New Password: This entry is case-sensitive. The password can include numbers and letters, and has a maximum length of 15 characters. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 137: Certificates

    When the device is supplied, it includes a web server certificate for this purpose. Custom Certificate: Select this to use a different certificate for other applications. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 138: System Logs

    If you select this, a log file is output to the Syslog server. Server Address: The Syslog server's IP address. Port: Port for the Syslog server. Log Level: The logging level. The higher the level, the more detailed the debug output: COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 139 Network Trace Capture: Starts and ends a recording. The button changes to Stop when recording starts. Save to File: The recording is saved to the "capture.pcap" file. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 140 Settings in the Configuration Manager Servicing Download Log Save to File: The system log is saved to the "system.log" file. COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

  • Page 141: Index

    ......................118 provisioning (configuration manager) ............ 131 provisioning (telephone) ................76 Blacklist creating entries (configuration manager) ..........116 creating entries (telephone) ..............53 export ......................117 import ......................117 opening ......................52 Broadsoft ......................122 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 142 ..................... 79 Contacts creating entries (configuration manager) ..........112 creating entries (telephone) ..............50 export ......................114 importing .....................114 opening ......................49 Date setting (configuration manager) ............. 125 setting (telephone) ..................67 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 143 Feature access codes ..................90 Firmware display version (telephone) ............... 66 update ......................128 version display (configuration manager) ..........80 Hotline settings ....................106 Idle state ......................16 Incoming calls ....................29 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 144 ......................59 setting ......................118 status displays .................... 12 LEDs ........................10 Missed calls ....................... 46 setting (configuration manager) ............... 98 setting (telephone) ..................64 Music on hold ....................94 Muting ........................ 36 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 145 ..................45 Network conference setting (configuration manager) ............... 94 setting (configuration manager) ............. 126 setting (telephone) ................68, 74 Outgoing calls ....................34 Paging ......................104 PC hands-free device ..................27 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 146 Reset to default setting (configuration manager) ............. 135 setting (telephone) ..................77 Restart phone setting (configuration manager) ............. 125 setting (telephone) ..................77 Security passwords ....................136 web server ....................137 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 147 ................. 66 Syslog ......................138 System logs ..................... 138 Telephone language (configuration manager) ............98 language (telephone) ................. 67 menu overview .................... 16 restart (configuration manager) .............. 125 restart (telephone) ..................77 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...
  • Page 148 ................. 103 Transferring calls ....................40 VLAN setting (configuration manager) ..............110 setting (telephone) ..................73 Voice mailbox retrieving a message ................. 46 setting ......................92 Wireless microphones register/deregister ..................69 ........................ 23 COMfortel C-400 - V1.1.3.E - Advanced Information V01 03/2018...

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