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Troubleshooting
Predictable Use Problems
•
Failure to use correct power supply
•
Failure to re-charge the Device
•
Failure to use provided Soberlink mouthpiece
•
Failure to follow proper test preparation
•
Failure to provide a sufficient breath sample(i.e. 4 continuous seconds)
•
Failure to wait 20 minutes after eating, drinking or smoking before
submitting a breath sample
•
Failure to comply with the instructions prompted by the App
•
Failure to wait 15 minutes between submitting breath samples
•
Failure to activate the Device with the Sober Sky Web Portal
The table below lists a range of Device errors and is provided to help eliminate
confusion and prevent downtime by supplying troubleshooting steps.
FOR FURTHER ASSISTANCE, OR TO RETURN A MALFUNCTIONING DEVICE, CONTACT
SOBERLINK HEALTHCARE AT SUPPORT@SOBERLINK.COM OR 714-975-7200.
Error Code
4000 - 10999
11000 - 11999
12000 - 12999
17000 - 17999
Maintenance and Warranty
DO NOT use alcohol or other chemical cleaners to clean the Device, only
water and a soft cloth.
DO NOT submerge the Device in water.
Repairs of the Device may be performed only by Soberlink Healthcare or an
authorized service technician. Only original parts may be used in the Device.
For Warranty information, review the Soberlink General Terms and Conditions
found at www.soberlink.com/general-tc/.
Solution
Wait approximately 30 minutes and retest in an area with adequate
cellular coverage. If error persists, disable cellular service and attempt
to submit a test via Wi-Fi connection. Alternatively, pair with different
iOS or Android device and attempt to submit a test.
Return the Device if error persists.
The Device is unable to perform a test. Follow the prompts on the App
screen and retest.
Return the Device if error persists.
Wait for the Device to power off, then power on the Device and
retest. Return the Device if error persists.
Ensure Bluetooth is enabled on the iOS or Android device and that the
Soberlink Device is properly paired. If error persists re-pair the Bluetooth
connection. If error persists, contact Soberlink Healthcare.
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