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CommLink IV Technical Guide
Troubleshooting the USB Drivers for Windows
Troubleshooting Tips
Problems with Prism Software
•
Verify that the correct COM port, created by the USB
connection, is selected in the Job Site Window. Verify
COM port number in
,
<Hardware>
<Device Managers>
•
If using Prism II, verify that CommLink 4 is selected
for Type of CommLink in the Job Sites Window.
•
If using Prism, verify that the Baud Rate is set to 19200
in the Job Sites Window.
•
Verify that the correct CommLink mode is selected
under Network Confi guration in the Job Sites Window
•
Verify that the USB switch on the back of the
CommLink is set to Normal.
Problems with USB Connection
•
Verify that the RX-USB and TX-USB are blinking
when you perform a Search for Units or try to open a
status screen in Prism.
•
If the USB LEDs fail to blink, disconnect and
reconnect the USB connection.
•
If the problem persists, verify that the USB drivers
have been installed properly. See next sections entitled,
"Troubleshooting the USB Drivers."
Problems Viewing Controllers on a Network
•
Make sure that the CommLink communication dip
switch is set to Multi.
•
Make sure that in Prism, the CommLink fi eld in the
Sites Window is set to zero for multiple loop.
•
In Prism II, make sure that Multiple Loop
Confi guration is selected for Network Confi guration in
the Job Sites Window.
WattMaster Controls Technical Support cannot
NOTE:
troubleshoot internal PC and/or Windows-based
operating system problems.
WattMaster Controls Technical Support cannot
NOTE:
troubleshoot fi rewalls, routers and/or problems on
a customer's internal or external network. An IT
professional may need to be consulted.
18
,
<Control Panel>
<System>
,
.
<Ports>
Troubleshooting the USB Drivers for
Windows
Vista
®
If the Found New Hardware Window did not appear when
you plugged in your CommLink or if you canceled out of the
installation procedure for any reason, you will have to follow
,
these instructions to install the USB drivers.
1.
Plug the USB cable attached to your CommLink into
your computer's USB port.
2.
Insert the USB Drivers CD-ROM into your CD-ROM
drive.
3.
Click
<Start>
.
Once in the Control Panel, select Classic View and
then double-click the
4. The Device Manager Window will appear. In this
window, look for an exclamation point in the
categories, "Other devices," "Ports," or "Universal
Serial Bus controllers." Click the item containing the
exclamation point.
Job
®
Vista
and then click
<Control Panel>
<Device Manager>
Operator Interface
.
icon.
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Table of Contents
Troubleshooting
