Before Calling Service Personnel - Toshiba XDE600KU Owner's Manual

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Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom Cause
No power. • The power plug is disconnected.
• The automatic power off function turned the
The DVD player turned off
by itself.
No picture or abnormal color • The TV is not set to receive DVD signal
(pinkish, greenish, etc.).
• The video/HDMI cable is not connected
• Mismatch setting between TV and this unit.
• Wrong connection.
• P-Scan mode is selected on a TV equipped
No sound. • The equipment connected with the audio cable
• The audio cable is not connected securely.
• The audio receiver or TV is turned off.
• The setting of output sound format is
The playback picture has oc- • The disc is dirty.
casional distortion.
• It is in fast forward or fast reverse playback.
Brightness is unstable or • The effect of copy protection.
noises are present in the
playback pictures.
The DVD player does not • No disc is inserted.
start playback.
• An unplayable disc is inserted.
• The disc is placed upside down.
• The disc is not placed within the guide.
• The disc is dirty.
• The parental lock function is set.
Playback does not follow • It is in the mode of repeat playback, memory
the course of the disc's
program.
Buttons do not work. • Power supply fl uctuations or other abnormalities
• The remote control is not pointed at the remote
The remote control does not
work properly.
• The remote control is too far from the DVD
• The batteries in the remote control are
unit off.
output.
securely.
with component video input jacks but does
not support progressive scan.
is not set to receive DVD signal output.
incorrect.
playback, etc.
such as static electricity may interrupt correct
operations.
sensor of the DVD player.
player.
exhausted.
Correction
• Connect the power plug securely into the wall outlet.
• Press the PLAY button.
• Select the appropriate video input mode on the TV
so the picture from the DVD player appears on the
TV screen.
• Connect the video/HDMI cable securely into the
appropriate jacks.
• Select the correct Video out setting.
• Check the connection.
• Turn off P-Scan mode.
• Select the correct input mode of the audio receiver
so you can listen to the sound from the DVD player.
• Connect the audio cable securely into the
appropriate jacks.
• Turn on the equipment connected with the audio
cable.
• Select the proper audio setting.
• Remove the disc and clean it.
• Sometimes a small amount of picture distortion
may appear. This is not a malfunction.
• Connect the DVD player directly to the TV. Avoid
connecting the DVD player to a VCR or TV/VCR
combination.
• Insert a disc.
• Insert a playable disc. (Check the disc type and
color system.)
• Place the disc with the playback side down.
• Place the disc correctly inside the guide on the
disc tray.
• Clean the disc.
• Cancel the parental lock function or change the
parental lock level.
• These operations may prevent a proper progress
of the contents.
• Press and hold the ON/STANDBY button on the
front panel for more than about 3 seconds. The
DVD player turns off. Press the button again to turn
it on. If the buttons still do not work, disconnect
the power plug and insert it into the wall outlet
again.
• Point the remote control at the remote sensor of
the DVD player.
• Operate the remote control within about 7 m.
• Replace the batteries with new ones.
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