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❖
Verify that signal strength is good using the utility provided
with the Wi-Fi
❖
If another computer is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other computer cannot browse to a public Web
site, the ISP's (Internet Service Provider) service may be
disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct
access point you are attempting to connect through. SSIDs are
case-sensitive.
❖
Check the Windows
that the Wi-Fi
operating system, and that the driver is loaded. To access
the Device Manager, select Start, Control Panel, System
and Security, and then System. Carefully note any error
-
messages
a support technician at a later time.
❖
Use IPCONFIG to verify that the computer has a useful IP
-
address
one other than the private address of
169.254.xxx.xxx assigned by Windows
1
Select Start to open the Start menu.
2
Type
Cmd
3
Enter
IPCONFIG /ALL
The IP address for each active network adapter will be
displayed.
❖
Connect your computer directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch cable
(sold separately) into your computer's RJ45 Ethernet port. If
your connection problem disappears, the problem lies in the
®
Wi-Fi
part of your network.
❖
If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
If Something Goes Wrong
Wireless networking problems
®
adapter.
-
i.e., that it matches the SSID assigned to the
®
Control Panel's Device Manager to verify
®
adapter is recognized by the Windows
these will be very helpful if you should confer with
in the Search programs and files field.
and press
®
.
.
Enter
133
®
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