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Troubleshooting steps
Why isn't my Fitbit device's battery charging?
To maximize your Fitbit device's battery life, see the tips in
battery life?
To confirm your device is charging, see
If your battery stopped charging, try the solutions below.
Problem
The pins on the device or
charging cable are dirty.
The USB port or outlet is
faulty.
The device isn't connected
securely to the charging cable.
The device isn't working as
expected.
The device is wet.
The error "insufficient power
source" appears on your
device's screen.
You haven't used the device
for several months, and it
won't turn on.
How do I charge my Fitbit device?
Dust and debris can accumulate over time. Clean the charging contacts
on the back of your device and the pins on your charging cable using
the instructions in
How do I clean my Fitbit device?
Try a different USB port or a UL-certified wall charger.
Check the alignment and try reconnecting your device to the charging
cable. For more information, see
Restart your device. For more information, see
Fitbit device?
Thoroughly dry your device before charging it.
Remove other devices plugged in to your power source, or plug your
device in to another source.
Leave your device plugged in to the charging cable for at least 30
minutes.
Can I extend my Fitbit device's
Solution
How do I charge my Fitbit device?
How do I restart my
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Related Manuals for Fitbit Zip Charge 2 Special Edition
Summary of Contents for Fitbit Zip Charge 2 Special Edition
- Page 1 Troubleshooting steps Why isn't my Fitbit device's battery charging? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? To confirm your device is charging, see How do I charge my Fitbit device? If your battery stopped charging, try the solutions below.
- Page 2 How do I use the Fitbit app to track my period? This article includes step-by-step instructions for setting up and using the female health tracking feature in the Fitbit app. For more information and other questions about period tracking with Fitbit, see What is female health tracking in the Fitbit app? Skip to:...
- Page 3 3. Follow the on-screen instructions to set up female health tracking. You’ll be asked a series of questions about your menstrual cycle. The information you provide is used to make predictions about your future period and fertile windows. You can edit or update your information later. ...
- Page 4 3. Tap the pencil icon 4. Tap Delete. Note that if you have predictions turned on, you’ll still see your predicted period. For more information, see Why do I see a period I already deleted in the Fitbit app? If you have trouble adding or editing a period, see our troubleshooting tips.
- Page 5 How do I read the female health tracking calendar in the Fitbit app? Tap the Today tab , then tap the female health tile to see the calendar with your cycle information. The different colors on the calendar indicate various stages of your cycle. Tap a date to see the female health details you logged for that day and other information.
- Page 6 1. Tap the Today tab , and tap your profile picture. 2. Tap Advanced Settings. You might have to scroll down to find this option. 3. Tap Start Week On and choose which day you want your weeks to begin. Your female health calendar updates automatically.
- Page 7 1. Tap the Today tab , then tap the female health tile > Trends to view your period trends. 2. Tap a cycle to see more details, including an overview of the details you logged. How do I read the graphs of my cycle details in the Fitbit app? To see the trends for each detail you logged during a cycle: 1.
- Page 8 How do I edit my female health settings? Update information about your cycle, including period length, cycle length, and birth control method, and choose whether to show period and fertility predictions and receive notifications. 1. Tap the Today tab , then tap the female health tile. 2.
- Page 9 4. Confirm your changes. What do the female health icons mean in the Fitbit app? The icon shown on the female health tile in the Fitbit app changes depending on where you are in your current cycle.
- Page 10 Why do my period and fertile windows overlap? For some women, the estimated fertile window and period occur on the same day. You’ll see purple shading on the calendar where the 2 windows overlap. Refer to the calendar icon details. For more information, see our blog posts 4 All-Too-Common Period Myths—Debunked Ovulation, Fertility, and Pregnancy: What It Really Takes To Make a...
- Page 11 Can I see my cycle information on the fitbit.com dashboard? At this time, female health tracking is available in the Fitbit app. How do I add previously tracked cycle information to the Fitbit app? Manually add data from cycles you tracked outside the Fitbit app. At this time, you can’t import data from other apps Why can't I update my Fitbit device? Occasionally a firmware update will start and stop or otherwise fail.
- Page 12 4. After "ALT" and a white screen flash, let go of the button and hold it down again. 5. After you feel a vibration, let go of the button and hold it down again. 6. After you see "ERROR," let go of the button and hold it down again. 7.
- Page 13 What is Charge 2 made of? Which stats can I see on Charge 2? Charge 2 shows your steps taken, floors climbed, distance traveled, calories burned, heart rate, and real- time exercise stats right on your wrist. For tips on finding your stats, interpreting heart rate data, and tracking exercise in real-time, see: ...
- Page 14 What is the Relax menu? The Relax menu on your Charge 2 provides personalized, deep-breathing exercises. For more information, see What should I know about the Relax app on my Fitbit device? Can I change the clock face? For instructions on how to change your clock face, see How do I change the clock face on my Fitbit device? Can I see call, text, and calendar notifications?
- Page 15 Won't track your steps or other stats Restarting your device turns it off and on without deleting any activity data. Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device. Don’t attempt to restart your device by inserting any items, such as paper clips, into this hole as you can damage your Fitbit device.
- Page 16 iPhone or iPad Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps. The Fitbit app is installed on a supported iPhone or iPad. To check, see http://www.fitbit.com/devices. The latest version of the Fitbit app is installed on your iPhone or iPad. ...
- Page 17 Your phone has a cellular data or Wi-Fi connection. The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone? ...
- Page 18 The latest version of the Fitbit app is installed on your phone or tablet. Your phone or tablet has a cellular data or Wi-Fi connection. The Bluetooth setting on your phone or tablet is on. To check, go to Settings > Devices > Bluetooth.
- Page 19 1. Tap or click the device name and choose Remove Device. 2. Make sure your device is nearby and wait for it to reappear in the devices list. 3. When it does, tap or click the device again and choose Pair. The pairing process can take several minutes but when it's done the Bluetooth status should change to “Connected.”...
- Page 20 4. If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect. For instructions see About the Fitbit app. 5. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.