Terminal Messages; Transactions; Functions - TSYS Ingenico Desk 3500 Quick Reference Manual

TERMINAL MESSAGES

Amount Due or Exceeds Card Balance
Only part of a sale transaction is authorized.
Select Accept to continue and ask for another
payment for the remaining amount. Select
to reject the partial payment. A canceled sale will
print two receipts: The original sale receipt with
Transaction Cancelled printed at the top, and a
Reverse Sale receipt.
Address Verification Service (AVS)
The AVS compares the entered street address
(house number) and the ZIP Code against the
customer's billing address, and then displays and
prints a receipt. Results include: Address Match, No
Match, and Zip Match.
Authenticate
Follow the prompts to key in your authentication
code and business ZIP Code.
Call
Call the voice authorization center.
CVV, CVC, or CID
For manually entered transactions, enter the
3- to 4-digit, non-embossed verification code on
the card's signature panel (on the back) or near
the embossed account number (on the front).
Manual Entry Not Allowed
Manual entry isn't available for this type of
transaction (for example, debit with PIN).
Settlement Unsuccessful (QD or RB)
Quit Duplicating (QD) and Rejected Batch (RB)
are batch settlement errors. Call the help desk,
don't delete the batch, or continue without
assistance. The help desk compares your batch
and transaction history (in the system) with your
terminal's records to determine how to fix it.

TRANSACTIONS

Payment entry methods include:
• Swipe card
• Insert chip card
• Tap card or proximity device using an
app such as Apple Pay, Google Pay, or
Samsung pay
• Enter the card number manually using
the keypad.
• Manual entry might include card present,
purchase order number (PO#), verification
code, street address, and ZIP Code prompts.
• Corporate cards prompt for invoice number
and tax amount.
Cancel
Sale
1. From the main menu, select Sale, and then
enter the sale amount. (For EBT select EBT,
and then Food Stamp
2. Swipe, tap, insert card, or use the keypad to
manually enter the card number and the
expiration date.
3. If prompted, select
sale as debit (with PIN) or
to process the sale as a credit (without PIN).
4. If prompted, ask the customer to enter
their PIN.
Refund
Refund transactions that have been settled.
Reverse transactions that are in the
current batch.
A debit transaction with a PIN can't be manually
entered, the card must be present, and the PIN
must be entered to issue a debit refund. The
original transaction date (MMDD) and time
(HHMMSS) is also required.
1. From the main menu, select Return, and then
enter the amount. (For EBT select EBT, and
Food Stamp
then
2. Swipe, tap, insert card, or use the keypad to
manually enter the card number and the
expiration date.
3. If prompted, ask the customer to enter
their PIN.

FUNCTIONS

Functions are available for transactions in the
current batch. Search options for any function:
• All
Clerk #
•
• Account #
RRN
•
When search results include more than one
transaction, scroll to highlight the correct one,
and then press Enter.
or Cash Benefits.)
US Debit to process the
[card brand] Debit
Return.)
• Reference #
Invoice #/PO#
•
• Customer #
Approval Code
•
Reprint
1. From the main menu, select Other, and then
select Reprint.
2. Select Last Receipt or Search to reprint the
receipt for another transaction.
3. When prompted, enter the search
information.
4. Select Merchant Copy, Customer
to print one or two receipts.
Reversal
A reversal cancels all (removes the transaction)
or part (changes the amount) of a transaction,
which it also releases the hold for all or part of
the cardholder's funds. If partial reversals are
disabled, a full reversal is the only option.
1. From the main menu, select Reversal.
2. Select a search option, and then enter the
search information.
3. Review the transaction information. To
Confirm Reversal:
a. Select Yes or Accept to reverse the full
amount, removing the transaction from
the batch and releasing the hold on the
funds.
b. If partial reversals are an option, the
screen displays Accept or Change.
Select Accept to reverse the full amount
Change
or select to reverse a partial
amount and then enter the reversal
amount. Change releases the hold on
unneeded funds.
c. Select No to cancel the reversal attempt.
Tip Adjust
1. From the main menu, select Tip
2. Select a search option, and then enter the
search information.
3. Enter the tip amount, and then select
(if the amount is correct) or Change
change the tip amount).
4. When prompted Adjust Another, select
to adjust another transaction, or select
return to the main menu.
Copy, or Both
Adjust.
Accept
(to
Yes
No to