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Sun Microsystems StorEdge L8 Decision Tree
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Sun Microsystems StorEdge L8 Decision Tree

Tape autoloader
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Sun StorEdge™ L8 Tape Autoloader Decision Tree
The purpose of the Sun StorEdge L8 Tape Autoloader Decision Tree is to identify a logical sequence of
events to troubleshoot a Sun StorEdge L8 Tape Autoloader based upon the error code displayed on the top
line of the LCD.
The following decision tree assumes the following Field Replaceable Unit (FRU) items are available for
servicing a StorEdge L8 Tape Autoloader.
Barcode Scanner
StorEdge L8 Tape Autoloader (does not include Barcode Scanner)
Failure to successfully clear the error code after performing the steps outlined in this decision tree will result
in autoloader replacement.
**ADIC / Sun Confidential** Sun_StorEdge_L8_Tape_Autoloader_Decision_Tree_Rev02.doc
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Summary of Contents for Sun Microsystems StorEdge L8

  • Page 1 Sun StorEdge™ L8 Tape Autoloader Decision Tree The purpose of the Sun StorEdge L8 Tape Autoloader Decision Tree is to identify a logical sequence of events to troubleshoot a Sun StorEdge L8 Tape Autoloader based upon the error code displayed on the top line of the LCD.
  • Page 2 A blank LCD indicates a hardware problem with the LCD, cabling problems within the StorEdge L8 Tape Autoloader or power supply problems. DP1: Check the green Ready/Activity LED on the front panel of the StorEdge L8 Tape Autoloader to see if it is illuminated. Green Ready/Activity LED is not illuminated.
  • Page 3 Check to see if the SCSI command sent to the autoloader is supported and was sent with valid parameters. Note: For a list of supported SCSI commands, refer to Sun StorEdge L8 Tape Autoloader SCSI Reference Guide (6-00524-01). SCSI command is supported and was sent with valid parameters.
  • Page 4 Check to see if the error code is still present after performing a cartridge re-inventory. Note: For instructions on performing a cartridge re-inventory via the front panel, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Operating the Autoloader -> Re-inventory of Cartridges.
  • Page 5 OFF position. Press the left side of the power switch to toggle it back to the ON position. Note: For instructions on accessing the mail slot via the front panel, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Operating the Autoloader -> Working with Data Cartridges ->...
  • Page 6 OFF position. Press the left side of the power switch to toggle it back to the ON position. Note: For instructions on performing an autoloader operation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Operating the Autoloader.
  • Page 7 10.0 89h_System Test Timeout This error code indicates there was a communication timeout between the drive and the autoloader during the system test. Using invalid media or getting a SCSI bus reset can cause this error. Troubleshooting should begin with cycling power to the autoloader. DP1: Check to see if the error code is still present after cycling autoloader power.
  • Page 8 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 9 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 10 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 11 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 12 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 13 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 14 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 15 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 16 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 17 Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers. Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
  • Page 18 23.0 A4h_Mail Slot Position Error This error code indicates the mail slot door was not in the requested position during an autoloader operation, most likely due to a cartridge or other object blocking the mail slot door. Manually opening the mail slot door can also cause this error.
  • Page 19 26.0 B1h_RAM Error This error code indicates the autoloader encountered a RAM error. Troubleshooting should begin with cycling power to the autoloader. DP1: Check to see if the error code is still present after cycling autoloader power. Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel. Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to the OFF position.
  • Page 20 29.0 B4h_Loader to Drive Communication IC Error This error code indicates a failure occurred in the Integrated Circuit (IC) that handles communication between the autoloader and the tape drive. Troubleshooting should begin with cycling power to the autoloader. DP1: Check to see if the error code is still present after cycling autoloader power. Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
  • Page 21 StorEdge L8 Tape Autoloader. DP1: Check to see if the installation location meets the requirements for the StorEdge L8 Tape Autoloader. Note: For technical specifications of the environment required for proper autoloader operation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) -> Getting Started -> Choosing an Installation Location.
  • Page 22 35.0 BEh_Generic Drive Response Error This error code indicates the autoloader encountered a generic drive response error. Troubleshooting should begin with cycling power to the autoloader. DP1: Check to see if the error code is still present after cycling autoloader power. Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.