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QUALITY GUARANTEE
SAM Machinery products are guaranteed against any defects in either material or manufacture for a period of 24
months from delivery date, provided that the equipment is properly maintained and has not been subject to abuse
or misuse, operated incorrectly, over loaded or used for purposes other than for which the equipment is designed or
is not maintained correctly or if fitted with other than genuine parts.
Claims are only valid when approved by the manufacturer. No person or agent is authorised to assume any
liability.
As the use of the equipment is outside our control we can only guarantee quality. No liability for loss, direct
expenses incurred from the use of this equipment or from any other cause of in respect of performance etc.
can be accepted.
Defective parts must be returned freight paid to the manufacturer or available to be inspected as directed.
Should such parts prove to the manufacturers satisfaction to be faulty - repair of - replacement of defective parts
shall constitute fulfillment of guarantee obligations. Parts destroyed, lost or tampered with nullify guarantee.
WARRANTY
SAM Machinery products as designed and supplied by Coombridge & Alexander Ltd are warranted against faulty
workmanship and defective materials for a period of 24 months from date of purchase. Such warranty is subject to
the following conditions:
1.
That the basic maintenance (as noted in p5) is followed.
2.
This warranty covers the repair or replacement of parts or machinery sold by Coombridge &
Alexander Ltd and damaged as a result of faulty workmanship of materials in such part of machinery.
It does not extend to any other loss or damage including consequential loss or damage to other
property or persons, or damage through poor maintenance.
3.
No responsibility will be accepted for repairs made other than by Coombridge & Alexander Ltd or its
accredited agent and without prior authorisation by Coombridge & Alexander Ltd.
Without limiting the generality of paragraph 2. above, this warranty does not cover the following;
a.
Losses sustained through delay in delivery
b.
Travel expenses
c.
Damage caused by accident, misuse or abuse
4.
Damage to any goods which have been altered or modified by someone other than Coombridge &
Alexander Ltd or its authorised dealers.
5.
Procedure for recovery under warranty;
1.
No loss or damage will be covered under warranty unless the following procedure is followed by
the purchaser.
1. If the purchaser is an authorised dealer -
a.
b.
2. If the purchase is not an authorised dealer -
a.
Coombridge & Alexander Ltd must first be advised of details of the goods
concerned, the loss or damage sustained and the circumstances in which the loss
or damage arose.
Coombridge & Alexander Ltd will then decide if such loss or damage is within the
terms of warranty and shall advise the dealer as to how the loss or damage
is to be repaired.
The loss or damage should be reported directly to Coombridge & Alexander Ltd
who will advise whether it is covered by the warranty and direct the purchaser
accordingly as to what action is to be taken.
P3
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