EMS Vigilant-X Series User Manual page 25

If the PC does boot correctly, but dual screen operation fails, then you should run the
PCICFG utility supplied in the utils/pci directory of the CD. This details how the PCI cards in
the machine are mapped in by the motherboard BIOS, and will, therefore help us to examine
and solve the problem. Run the utility and print out the results.
To do this:
•
Change directory to \utils\pci
•
Type pcicfg -v * > output.txt
•
Print the file (output.txt) from DOS or by using Notepad
•
Email the output.txt and complete description of the problem and the system you are
using (including version numbers of software installed) to
Poor screen display/fuzzy images
A poor screen image can be caused by selection of the incorrect refresh rate for your monitor.
Using the TWIN tab, select a lower refresh rate or lower resolution to see if this improves the
crispness of the displayed image.
Caution:
You can damage your monitor by setting the refresh to a rate beyond its capabilities.
We recommend that you consult your monitor documentation before altering the
refresh rate.
Computer beeps during boot up or initialisation
The Vigilant-X BIOS is DDC2 compliant and detects if a monitor is connected, the machine
will beep where there is no monitor connection made. We recommend that screens are
always
connected to all Vigilant-X cards/channels before switching the computer on.
If any problems persist even after you have run through the troubleshooting alternatives,
please send email to support@ems-imaging.com
the fault as possible.
16/03/2006
support@ems-imaging.com
with as much detail about your system and
25