Before Calling For Service - Samsung HT-DS420 Instruction Manual

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not
listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact
the nearest authorized dealer or Samsung Electronics Service Center.
Symptom
Disc tray does not open.
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
Playback does not start.
•
CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
•
Make sure that the rating level is correct.
Playback does not start
•
Are you using a deformed disc or a disc with scratches on
immediately when the
the surface?
•
Wipe the disc clean.
Play/Pause button is
•
No sound is heard during fast playback, slow playback, and step
Sound is not produced.
motion playback.
•
Are the speakers connected properly? Is the speaker setup
correctly customized?
•
Is the disc severely damaged?
•
When listening to a CD or radio, sound is output to the front
Sound can be heard only
speakers (L/R) only. Select "PRO LOGIC II" by pressing
from a few speakers and (Dolby Pro Logic II) on the remote control to use all six speakers.
•
Make sure that the DVD disc is 5.1-CH compatible.
not all six.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
•
Was the DVD player suddenly moved from a cold place to a warm
one? When condensation forms inside the player, remove the disc
is not produced, or the disc
and let the player stand for 1 or 2 hours with the power on. (You
tray opens 2 to 5 seconds later.
can use the player again after condensation disappears.)
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
Dolby Digital 5.1 CH
CH Surround Sound is produced only if the disc is recorded with
Surround Sound is not
5.1 channel sound.
•
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
produced.
the information display?
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Check/Remedy Symptom
•
• Disc is rotating but no Is the TV power on?
•
Are the video cables connected properly?
picture is produced.
•
Is the disc dirty or damaged?
• Picture quality is poor and
•
A poorly manufactured disc may not be playable.
picture is shaking.
•
Is the remote control being operated within its operation range of
The remote control does not
angle and distance?
•
Are the batteries exhausted?
work.
•
Have you select the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
Audio language and
•
Audio language and subtitles will not work for DVDs not containing
subtitles do not work.
them. And depending on the disc, they may work differently.
Menu screen does not appear even
•
Are you using a disc that does not contain menus?
when the menu function is selected.
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
changed.
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
•
Is the antenna connected properly?
Can't receive radio
•
If the antenna's input signal is weak, install an external FM
broadcast.
antenna in an area with good reception.
• The main unit is not working.
•
Turn off the power and hold the
(Example: The power goes out or
longer than 5 seconds.
strange noise is heard.)
• The DVD player is not Using the RESET function will erase all stored settings.
Do not use this unless necessary.
working normally.
•
While "NO DISC" message appears on the display of main unit, hold
The password for rating
the main unit's
appears on the display and all settings will return to the default values.
level has been forgotten.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Check/Remedy
button on the main unit for
button for longer than 5 seconds. "INITIALIZE"
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