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You select a contact to call, but the
call is not dialled
• Ensure that the correct number is stored
in the contact information.
• Re-enter and save the number, if
necessary.
Another caller cannot hear you
speaking
• Ensure that you are not blocking the built-
in microphone.
• Move the built-in microphone closer to
your mouth.
• If using a headset, ensure that it is
properly connected.
The sound quality of a call is poor
• Ensure that you are not blocking the
internal antenna on top of the device.
• When you are in areas with weak signals,
you may lose reception. Move to another
area and try again.
The battery does not charge properly
or sometimes your device turns itself
off while charging
• Disconnect the device from the charger,
remove and reinstall the battery, and try
charging again.
• The battery terminals may be dirty. Wipe
both gold-coloured contacts with a clean,
soft cloth and try charging the battery
again.
• If the battery no longer charges
completely, dispose of the old battery
properly and replace it with a new battery.
Your device is hot to the touch
When you use several applications at once,
your device requires more power and may
heat up. This is normal and should not affect
your device's lifespan or performance.
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