Warranty Information - Motorola ARRIS SURFboard SBM1000 Series User Manual

Warranty Information

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SURFboard SBM1000 SMART Video Adapters
ARRIS Enterprises, Inc. ("ARRIS")
Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized
ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product,
excluding Software, will be free from defects in materials and workmanship under normal use,
and (B) with respect to Software, (i) the media on which the Software is provided will be free
from defects in material and workmanship under normal use, and (ii) the Software will perform
substantially as described in its documentation. This Limited Warranty to you, the original end
user customer, continues (A) for Software and the media upon which it is provided, for a period
of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and
(B) for the Product (excluding Software), for a period of one (1) year from the date of purchase
from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or
to obtain technical support, you must call the ARRIS toll-free phone number 1-877-466-8646.
Technical support charges may apply. ARRIS' sole and exclusive obligation under this Limited
Warranty for retail sales shall be to repair or replace any Product or Software that does not meet
this Limited Warranty. All warranty claims must be made within the applicable Warranty Period.
General Information. The warranties described in this Section shall not apply: (i) to any Product
subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper
transport, improper storage, improper use or application, improper installation, improper testing
or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and
tear under ordinary use, and do not affect the performance or use of the Product. ARRIS'
warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned
trademark, trade name or product identification logos affixed to the Product. ARRIS does not
warrant to you, the end user, or to anyone else that the Software will perform error free or
without bugs.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY
3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY
INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT,
EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE
WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
Some states do not allow for the exclusion of implied warranties, so the above exclusion may
not apply to you.
SBM1000 SMART Video Adapter Kit • User Guide
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Warranty Information
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