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TROUBLESHOOTING
Troubleshooting Guide
If you are experiencing difficulty with your speaker, consult the guide below for a
list of possible problems and solutions.
PROBLEM
Cannot complete
Wi-Fi network setup
Intermittent audio/Audio
doesn't play
White noise/Speaker will
not function properly
POSSIBLE SOLUTION
» Make sure the sound bar has power.
» Make sure you are connecting to the correct
Wi-Fi network.
» If using a dual band wireless router, be sure to
use the 2.4GHz band.
» Be sure to enable Wi-Fi on your mobile device.
» Test your internet connection by loading/reloading
a web page. If you cannot load the page, you
may need to restart your router.
» Uninstall then reinstall the app, power the speaker
OFF, then ON, and restart setup.
» Make sure the volume on the sound bar and your
connected device is turned up to an audible level.
» Interference or weak Wi-Fi signal may be
interrupting reception (possible sources could be
microwaves, cell phone signals, etc.). Move the
system to another location to test.
» Stop other applications that may be streaming
media from the internet.
» Power the sound bar OFF, then ON again.
» Hold down the
the speaker.
27
button for 10 seconds to reset
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